Fredricka Moncrieft
Endicott,NY
Summary
Highly organized Client Service Representative possesses strong communication, problem-solving, and multitasking skills. Skilled in building strong relationships with clients and providing quality service. Interested in a challenging position that utilizes my skills while allowing the opportunity to grow within the company.
Overview
13
13
years of professional experience
Work History
Client Service Representative
CIOX Health
Binghamton, NY
11.2020 - Current
- Verify HIPAA authorizations for medical record retrieval
- Receive and fulfill requests for medical records from patients, Healthcare facilities, lawyers, etc
- Fax medical records STAT to Healthcare facilities to help with coordination of care when needed immediately
- Send correspondences when additional information is required or if requests cannot be fulfilled
- Adapts quickly to changes in company policy or procedures while maintaining excellent service standards for existing clients.
- Consistently meets or exceed performance metrics while juggling multiple tasks effectively under tight deadlines.
- Participates in ongoing training sessions to stay current on industry trends and best practices.
- Responds to customer requests, offering excellent support and tailored recommendations to address needs.
- Deliveres prompt service to prioritize customer needs.
- Handles sensitive client information with discretion, ensuring confidentiality at all times.
Front Desk Coordinator
Vestal Eye Care
Vestal, NY
04.2019 - 11.2020
- Ensured accurate billing by carefully reviewing invoices before issuing them to clients or submitting payment requests internally.
- Balanced daily cash drawer reconciliations, ensuring accurate financial recordkeeping.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained strict confidentiality when handling sensitive client information in accordance with company policies.
- Successfully managed challenging situations involving guest complaints or issues by employing excellent problem-solving skills.
- Updated client records accurately and efficiently, ensuring data integrity within the system.
- Facilitated effective communication between clients, guests, and internal staff by serving as a central point of contact.
- Scheduled appointments in computer system.
- Trained all staff on front desk procedures and policies.
- Read and responded to emails, answered telephone calls on multi-line phone system and transferred callers.
- Verified insurance coverage
- Compiled spreadsheets as needed for accurate data tracking including payroll
- Provided employee's weekly work schedule
- Used Microsoft Excel to maintain and update records of internal data.
- Collected payments, processed transactions and updated relevant records.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Prior-Authorization Insurance Clerk-Lead
Practice Management
Binghamton, NY
05.2012 - 02.2019
- Verified insurance coverage, compute patient's benefits and compile itemize treatment plan
- Executed daily operations of sending dental prior-authorizations to various insurance companies
- Inserted data on insurance assignment form (Blank ADA)
- Note status of prior-authorization in patient's accounts/spreadsheets
- Called, wrote and/or wired insurance companies to verify patient's coverage and to obtain information concerning extent of benefits
- Instrumental in generating hundreds of prior-authorizations per week for review by insurance companies
- Computed total dental bill showing amounts to be paid by insurance company and/or by patient, using calculating machines
- Trained employees and achieved significant improvements in their productivity
- Answered questions regarding pre-determinations regarding treatment and insurance coverage
- Prepared forms outlining supporting documentation for governmental and other agencies paying bill of specified patient
- Successfully handles all additional information requests from insurance companies to ensure that patient receives comprehensive dental treatment
Education
Diploma - Medical Administration
Technical Institute
Binghamton, NY01.2009
Skills
- Cash Handling
- Front Desk
- Insurance Verification
- Medical Billing
- Medical Office Experience
- Medical Scheduling
- Multi-tasking
- Medical Coding
- Customer focus
Timeline
Client Service Representative
CIOX Health
11.2020 - Current
Front Desk Coordinator
Vestal Eye Care
04.2019 - 11.2020
Prior-Authorization Insurance Clerk-Lead
Practice Management
05.2012 - 02.2019
Diploma - Medical Administration
Technical Institute