Fredricka Moncrieft
Endicott,NY
Summary
Highly organized Client Service Representative possesses strong communication, problem-solving, and multitasking skills. Skilled in building strong relationships with clients and providing quality service. Interested in a challenging position that utilizes my skills while allowing the opportunity to grow within the company.
Overview
13
13
years of professional experience
Work History
Client Service Representative
CIOX Health
11.2020 - Current
- Verify HIPAA authorizations for medical record retrieval
- Receive and fulfill requests for medical records from patients, Healthcare facilities, lawyers, etc
- Fax medical records STAT to Healthcare facilities to help with coordination of care when needed immediately
- Send correspondences when additional information is required or if requests cannot be fulfilled
- Adapts quickly to changes in company policy or procedures while maintaining excellent service standards for existing clients.
- Consistently meets or exceed performance metrics while juggling multiple tasks effectively under tight deadlines.
- Participates in ongoing training sessions to stay current on industry trends and best practices.
- Responds to customer requests, offering excellent support and tailored recommendations to address needs.
- Deliveres prompt service to prioritize customer needs.
- Handles sensitive client information with discretion, ensuring confidentiality at all times.
Front Desk Coordinator
Vestal Eye Care
04.2019 - 11.2020
- Ensured accurate billing by carefully reviewing invoices before issuing them to clients or submitting payment requests internally.
- Balanced daily cash drawer reconciliations, ensuring accurate financial recordkeeping.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained strict confidentiality when handling sensitive client information in accordance with company policies.
- Successfully managed challenging situations involving guest complaints or issues by employing excellent problem-solving skills.
- Updated client records accurately and efficiently, ensuring data integrity within the system.
- Facilitated effective communication between clients, guests, and internal staff by serving as a central point of contact.
- Scheduled appointments in computer system.
- Trained all staff on front desk procedures and policies.
- Read and responded to emails, answered telephone calls on multi-line phone system and transferred callers.
- Verified insurance coverage
- Compiled spreadsheets as needed for accurate data tracking including payroll
- Provided employee's weekly work schedule
- Used Microsoft Excel to maintain and update records of internal data.
- Collected payments, processed transactions and updated relevant records.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Prior-Authorization Insurance Clerk-Lead
Practice Management
05.2012 - 02.2019
- Verified insurance coverage, compute patient's benefits and compile itemize treatment plan
- Executed daily operations of sending dental prior-authorizations to various insurance companies
- Inserted data on insurance assignment form (Blank ADA)
- Note status of prior-authorization in patient's accounts/spreadsheets
- Called, wrote and/or wired insurance companies to verify patient's coverage and to obtain information concerning extent of benefits
- Instrumental in generating hundreds of prior-authorizations per week for review by insurance companies
- Computed total dental bill showing amounts to be paid by insurance company and/or by patient, using calculating machines
- Trained employees and achieved significant improvements in their productivity
- Answered questions regarding pre-determinations regarding treatment and insurance coverage
- Prepared forms outlining supporting documentation for governmental and other agencies paying bill of specified patient
- Successfully handles all additional information requests from insurance companies to ensure that patient receives comprehensive dental treatment
Education
Diploma - Medical Administration
Technical Institute
Binghamton, NY01.2009
Skills
- Cash Handling
- Front Desk
- Insurance Verification
- Medical Billing
- Medical Office Experience
- Medical Scheduling
- Multi-tasking
- Medical Coding
- Customer focus
Timeline
Client Service Representative
CIOX Health
11.2020 - Current
Front Desk Coordinator
Vestal Eye Care
04.2019 - 11.2020
Prior-Authorization Insurance Clerk-Lead
Practice Management
05.2012 - 02.2019
Diploma - Medical Administration
Technical Institute
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