Fredricka Smith
Jackson,TN
Summary
High-energy Front Office Manager brings significant experience and great customer service skills. Focused on eliminating bottlenecks and maximizing productivity to meet challenging daily demands. Enthusiastic, friendly and personable demeanor with knack for organization. Experienced retail management professional with solid record of accomplishment in increasing team efficiency and performance. Monitor and motivate staff toward continuous improvement and delivery of exceptional customer service to every guest. Natural leader and analytical problem-solver ready to take on any store challenge. Adaptable Front Office Assistant dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Welding Operator
Toyota Boshoku America, Jackson
Jackson, TN
05.2022 - Current
- Followed safety guidelines through proper machine guarding and lockout and tagout procedures.
- Laid out, positioned, aligned and secured parts and assemblies with straightedges, squares and calipers.
- Inspected finished and in-process products to verify quality, assign grades and remove defective products.
- Marked weld points and positions of components on workpieces with rulers, squares and templates.
- Reported non-conforming materials to management and worked with supervisors to correct production issues.
Front End Team Lead
Walmart
Jackson, TN
10.2018 - 04.2022
- Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Delegated work to employees based on shift requirements, individual strengths and unique training.
- Answered phones to respond to customer inquiries and transfer calls to appropriate staff members.
- Managed customer complaints and rectified issues to complete satisfaction.
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Delivered consistent training and close mentoring support to front end employees in operations and customer service strategies.
- Welcomed large volume of guests and improved overall customer service.
- Managed opening and closing procedures by reconciling sales records and cash transactions.
- Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
- Emphasized customer service excellence through ongoing training of front-line team members to improve customer service ratings.
- Cultivated professional relationships with guests, improving customer retention through coordinated service.
- Monitored cash drawers in multiple checkout stations to verify adequate cash supply.
House Manager
D&s Community Services
Jackson, TN
10.2015 - 08.2018
- Maintained utmost confidentiality of residents' information and records in accordance with federal and state requirements
- Oversaw the intake and discharge processes, which included filling out paperwork, for individuals.
- Offered positive reinforcement and taught life skills regarding chores and cooking techniques.
- Provided gentle assistance in areas of hygiene and feeding to residents at D&S Community Services.
- Assessed reports and adjusted workflows to realign with targets.
- Coordinated with community-based treatment providers to meet needs of all residents.
- Assisted in defining roles for parolees and members of household, creating environment of personal responsibility for words and behavior.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
- Treated associates with fairness and respect, providing recognition of accomplishments.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Oversaw efficient receiving and inventory management to keep stock within optimal levels.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Recruited and trained new employees to meet job requirements.
- Developed and mentored team members to provide hospitable, professional service while adhering to established service models.
- Cultivated culture of empowerment to help employees better meet customer needs with minimal oversight.
- Identified business issues, creating customized solutions for individual problems.
- Directed schedule of weekly projects and anticipated timelines for milestones and completion dates.
- Reviewed employee performance and delivered constructive feedback to improve performance.
Line Leader
Aldelano
Jackson, TN
02.2006 - 05.2011
- Inspected equipment for cleanliness following each shift.
- Identified and segregated non-conforming material and taught line-workers how to identify non-conformance.
- Interfaced with production scheduling to determine shift production schedules.
- Inspired hard-working and quality-focused production team and maintained discipline through enforcement of company policies.
- Checked product quality regularly and achieved superior reputation without need for rework.
- Prepared line set-ups for following shifts for overall increased line efficiency.
- Assigned tasks to employees and monitored productivity, performance and task completion.
- Managed and supervised daily activities of 20 plus team members to verify fulfillment of customer orders and adherence to general warehouse operations.
- Increased line efficiency and reduced accidents through 5S program implementation.
- Met or exceeded target for on-time customer shipments.
- Discovered and fixed root causes of issues negatively impacting production performance.
Education
High School Diploma -
North Side High School
Jackson, TN05.2001
Skills
- Opening and Closing Procedures
- Shift Checklists
- Display Setup
- Flexible Hours
- Product Knowledge
- Computer Proficiency and Microsoft Office
- Customer Service
- Security Practices
- Attention to Detail
- Merchandise Receiving and Handling
- Item Ticketing and Pricing
- Merchandise Recommendations
- Strong Communication and Interpersonal Skills
- Store Policies and Procedures
- Building Customer Loyalty
- Adaptable and Flexible
- Sales and Promotions
- Payment Processing
- Safety and Cleanliness Standards
- Loss Prevention
- Returns and Exchanges
- Excellent Written and Verbal Communication
- Retail Metrics and Goals
- Exceeding Customer Expectations
- Engaging with Diverse Customers
- Ability to Lift 40 pounds
- Available Nights, Weekends and Holidays
- Building Customer Relationships and Loyalty
- Merchandising and Display
- Meeting Sales Goals
- Administrative Skills
- Cash Transactions
- Employee Training
- Listening Skills
- Effective Planning
- Hospitality Services
Certification
- Frontend -Connect Training - 2022
Timeline
Welding Operator
Toyota Boshoku America, Jackson
05.2022 - Current
Front End Team Lead
Walmart
10.2018 - 04.2022
House Manager
D&s Community Services
10.2015 - 08.2018
Line Leader
Aldelano
02.2006 - 05.2011
High School Diploma -
North Side High School
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