Fredricka Williams
Havana,FL
Summary
Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
17
17
years of professional experience
Work History
Special Services
The Home Depot Inc
06.2022 - Current
- Maintained up-to-date knowledge of product and service offerings to serve as informational resource to customers and team members.
- Served senior member of customer service team by training new hires, answering coworkers' questions and encouraging adherence to company policies.
- Utilized Software to maintain company's database of key information.
- Performed special service desk operations.
- Operated cash register and assisted co-workers with complex transactions such as Type and Type.
- Implemented initiatives to improve customer satisfaction and increase repeat business.
- Collected data on competitors' pricing and promotions through primary and secondary research techniques.
- Recognized and interpreted Type trends in sales for Product or Service.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
- Greeted customers, helped locate merchandise and suggested suitable options.
- Listened to customer needs and desires to identify and recommend optimal products.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Tracked down hard-to-find merchandise at diverse locations.
Manager
FRS Services
12.2018 - 06.2022
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Developed and maintained relationships with customers and suppliers through account development.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Approved regular payroll submissions for employees.
- Applied customer feedback to develop process improvements and support long-term business needs.
- Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
- Conducted monthly inventories of raw materials and components on work floor.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
- Directed staff and managed annual capital budget.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Prepared and recommended long-range plans for development of department personnel.
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
Personal Support Aide
Specialized Support Services
09.2015 - 06.2018
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Kept accurate records of patients' care, condition and progress.
- Documented vital signs to inform nurses and physicians of any changes in patient status.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Assisted with patient transfer and ambulation.
- Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Assisted in feeding patients by offering fluids and snacks and recording amounts consumed in logbook
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
Assistant Manager
Super Lube And Tire
05.2008 - 06.2018
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Monitored security and handled incidents calmly.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
- Increased sales revenues by promoting complementary products and educating customers about store promotions.
Education
High School Diploma
The Community Learning Institute
Quincy, FL05.2008
Skills
- Invoice Processing
- Item Ticketing and Pricing
- Cost Evaluation
- Sales Development
- Ability to Lift 40 Pounds
- Competitive Analysis
- Price Analysis
- Store Layouts
- Store Policies and Procedures
- Customer Needs Assessments
- Digital Currency
- Merchandise Receiving and Handling
- Strong Communication and Interpersonal Skills
- Computer Proficiency and Microsoft Office
- Excellent Written and Verbal Communication
- Cost Calculation
- Sales and Promotions
- Retail Metrics and Goals
- Building Customer Relationships and Loyalty
- Safety and Cleanliness Standards
- Credit Card Applications
- Exceeding Customer Expectations
- Meeting Sales Goals
- Complex Transactions
- Rewards Programs
- Closing Procedures
Timeline
Special Services
The Home Depot Inc
06.2022 - Current
Manager
FRS Services
12.2018 - 06.2022
Personal Support Aide
Specialized Support Services
09.2015 - 06.2018
Assistant Manager
Super Lube And Tire
05.2008 - 06.2018
High School Diploma
The Community Learning Institute
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