Summary
Overview
Work History
Education
Skills
Timeline
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Emily Heminuk

San Diego,CA

Summary

Knowledgeable and dedicated customer service professional with extensive experience in the customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients/patients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships.

Overview

4
4
years of professional experience

Work History

Medical Client Experience Specialist

HearUSA, La Mesa
07.2022 - Current
  • Provide customer service for inbound and outbound calls, answer questions and provide basic troubleshooting assistance
  • Effectively manages center schedule to ensure client and expedient patient care for walk-ins, scheduled appointments, and potential clients
  • Contributes to meeting or exceeding center budget averaging $295k per month through successful outbound calls, proper scheduling, and schedule management
  • Exercise confidentiality as it relates to all business and patient information
  • Maintain basic knowledge of various types of hearing aids to perform basic repairs and cleanings
  • Inventory stock and reorder when inventory drops to a specified level.

Operations Support Supervisor

Tory Burch
06.2021 - 07.2022
  • Acheviced over $500k in sales in my first 6 months
  • Helped store achieve monthly goals averaging $700k each month by outbound calling and email marketing
  • Receive merchandise that comes into the store and ensure that the merchandise is unloaded and stored according to established procedure
  • Train new associates
  • Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.

Key holder

Hollister
09.2019 - 02.2020
  • Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.
  • Assign employees to specific duties.
    Instruct staff on how to handle difficult and complicated sales.
  • Ticket, arrange, and display merchandise to promote sales.
  • Demonstrate relatable, confident and highly social behaviors on the sales floor that translate into closing the sale.

Education

Bachelor of Arts - Humanities and Communication

California State University

Associates - Arts Communications

Moorpark College

Relevant coursework in Interpersonal, Intercultural and Gender Communications -

Skills

  • Organization
  • Inventory control
  • Outbound calling
  • Natural ability to communicate well with others
  • Empathy and understanding
  • Positive attitude

Timeline

Medical Client Experience Specialist

HearUSA, La Mesa
07.2022 - Current

Operations Support Supervisor

Tory Burch
06.2021 - 07.2022

Key holder

Hollister
09.2019 - 02.2020

Bachelor of Arts - Humanities and Communication

California State University

Associates - Arts Communications

Moorpark College

Relevant coursework in Interpersonal, Intercultural and Gender Communications -

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Emily Heminuk