Fredrico Wells
Baton Rouge,LA
Summary
Results driven individual who thrives on completing objectives timely and efficiently. In 10+ years of work experience in sales and customer services, I have developed a proven and rounded skill set that can be an asset to an company. To grow and become the best is the goal.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Recall Specialist
MarketSource Inc
03.2018 - Current
- Consistently placed in top 10 in recall closures.
- Performed mobile repairs on vehicles affected by Takata air bag recall.
- Canvased assigned areas including "cold" knocks to ensure vehicle repair for unaware customers.
- Diagnosed and resolved complex customer issues to ensure quality customer service and safety.
- Lead team of canvassers to maximize productivity and increase repairs.
- Worked closely with various Honda and Stellantis dealership service managers to deliver quality service to customers.
- Consistently met or exceeded company metrics for performance.
Large Store Merchandiser Trainee
Coca-Cola Bottling Company UNITED, Inc
01.2020 - 09.2022
- Merchandise accounts to ensure maximum availability for customer purchase.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Placed orders for merchandise consistent with quality, quantity and other specification requirements.
- Provide excellent customer service to maintain great relationships with store managers.
- Trained new hires to ensure competence and maximum productivity.
- Inspected merchandise for quality and arranged proper display location on floor.
Management Trainee
Enterprise Rent-A-Car
03.2015 - 03.2018
- Improved service quality index of branch by providing excellent customer service.
- Consistently placed top 10 in area in sales of protection products
- Responsible for maintaining company assets and maximizing profits.
- Developed marketing strategies to grow fleet and increase sales.
- Excelled in building relationships with employees and customers to drive branch success and retention
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Electronics Sales Associate
Wal-Mart Supercenter
12.2008 - 08.2014
- Provided exceptional service and pleasant shopping experiences to retail customers.
- Worked with loss prevention in monitoring shopper behavior.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Trained new employees on job specifics
- Applied knowledge of electronics products to educate prospects and customers.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
Education
Bachelor of Science - Human Performance
The University of Southern Mississippi
Hattiesburg, MS12.2014
Skills
- Leadership Qualities
- Critical Thinking
- Customer Service
- Training and Development
- Interpersonal Skills
- Marketing Experience
- Sales Experience
- Door-to-Door Experience
- Cold Calling
- Troubleshooting
- Salesforce
- Influencing and negotiating with customers
- Active Listening
- Complex Problem-Solving
Certification
NRA Certified Pistol InstructorOctober 2020 to October 2022Assessments
Timeline
Large Store Merchandiser Trainee
Coca-Cola Bottling Company UNITED, Inc
01.2020 - 09.2022
Recall Specialist
MarketSource Inc
03.2018 - Current
Management Trainee
Enterprise Rent-A-Car
03.2015 - 03.2018
Electronics Sales Associate
Wal-Mart Supercenter
12.2008 - 08.2014
Bachelor of Science - Human Performance
The University of Southern Mississippi
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