Fredrishia Haley
Phoenix,United States
Summary
Application Systems Analyst with 9+ years of healthcare IT experience specializing in SharePoint site administration, application configuration, workflow analysis, and software implementation. Proven success leading deployments for systems such as OTTO health, Waystar clearinghouse, and Nextgen Healthcare EMR platforms. Strong background in training, troubleshooting, cross‑functional collaboration, and optimizing clinical and operational workflows. Recognized for improving system efficiency, supporting go‑lives, and delivering high‑quality end‑user support.
Overview
11
11
years of professional experience
Work History
BI Application & Training Specialist
Jewish Family and Children Services
Phoenix, AZ
12.2020 - Current
- Manage SharePoint sites, including permissions, content updates, and user access to support departmental workflows.
- Lead software implementation projects for applications such as OTTO health and Waystar clearinghouse, coordinating with vendors, IT, and operational teams.
- Configure system settings and application parameters to support new workflows and organizational changes.
- Analyze vendor‑supplied software functionality and recommend configuration adjustments to align with business needs.
- Conduct workflow analysis and translate findings into system configuration requirements to improve efficiency and reduce errors.
- Develop training materials, manuals, and visual aids to support system adoption and organizational goals.
- Provide go‑live support during critical activation periods to ensure smooth implementation.
- Host new‑hire training sessions and mentor new staff members on clinical applications and workflows.
- Coordinate weekly claims and revenue meetings to identify system issues and operational needs.
Senior Configuration Specialist
Terros Behavioral Health
Phoenix, AZ
12.2019 - 12.2020
- Troubleshot program and system malfunctions to restore normal functioning.
- Trained end-users to work with EMR application and programs.
- Assisted end-users with computer malfunctions and program problems.
- Expanded or modified applications to serve new purposes or improve workflow.
- Development of streamlined task systems to provide more effective workflows for both peers and management staff.
- Trained end-users in best practices to minimize errors and protect key data.
- Participated in application deployment projects, ensuring smooth transitions and minimal disruption to clinical operations.
- Evaluated software capabilities and identified gaps between system functionality and operational needs.
Lead Revenue Cycle Specialist
Terros Behavioral Health
Phoenix, AZ
10.2015 - 12.2019
- Served as first point of escalation for staff on procedural and technical issues, Monitored and investigated trends, identified root problems and complex billing and reimbursement issues and collaboratively worked with team / individuals to resolve issues.
- Identified and corrected payment problems involving patients or third-party payers.
- Contacted insurance providers to check patient coverage.
- Completed weekly account reconciliations to identify discrepancies.
- Assisted in reviewing and creating standard operating procedures (SOP) and other training material.
- Preformed account resolution including resolving accounts that were over 120 days.
- Developed working relationships with provider representatives to resolve large billing projects.
- Responsible for re-billing insurance companies or other responsible parties.
Education
High School Diploma -
Newark High School
Newark, DESkills
Application Deployment & Configuration
SharePoint Site Administration
Workflow Analysis & Optimization
Database Management
Business Intelligence Gathering
Problem‑Solving
Critical Thinking
Application & Clinical Workflow Training
Course Materials Development
Verbal & Written Communication
Orientation & Onboarding
Attention to Detail
Decision Making
Strategic Planning
Willing to Learn
Additional Information
Core Competencies
• SharePoint Site Administration
• Application Deployment & Configuration
• Workflow Analysis & Optimization
• Nextgen healthcare EMR/EHR Systems Support
• Software Implementation (OTTO health, Waystar clearinghouse)
• Training & Onboarding
• Troubleshooting & Issue Resolution
• Requirements Gathering
• SOP & Training Material Development
• Cross‑Functional Collaboration
• Data Integrity & Quality Assurance
• Change Management Support
Timeline
BI Application & Training Specialist
Jewish Family and Children Services
12.2020 - Current
Senior Configuration Specialist
Terros Behavioral Health
12.2019 - 12.2020
Lead Revenue Cycle Specialist
Terros Behavioral Health
10.2015 - 12.2019
High School Diploma -
Newark High School