Fredsteven Cervantes
San Antonio
Summary
Motivated and dependable EMT-B certified professional with experience in leadership, customer service, team coordination, and fast-paced operations. Skilled in communication, conflict resolution, and maintaining composure under pressure. Seeking to apply emergency response training, teamwork, and leadership skills in a professional firefighting and emergency services career.
Overview
5
5
years of professional experience
Work History
EMT-B
Lonestar Ambulance
San Antonio, TX
11.2025 - Current
- Responded to emergency and non-emergency medical calls while providing patient care in high-pressure environments
- Assessed patient conditions, monitored vital signs, and assisted with basic life support procedures
- Demonstrated calm decision-making, professionalism, and strong communication during emergency situations
Shift Lead
Black Rifle Coffee Company
San Antonio, TX
08.2023 - 11.2025
- Supervised daily operations to ensure efficient workflow and adherence to company standards.
- Trained and mentored new team members on best practices and customer service protocols.
- Maintain high standards of professionalism, communication, and customer satisfaction
- Supervise and coordinate a team of 3–4 employees in a fast-paced environment
Valet Parking Assistant Manager
Drury Plaza Hotel
San Antonio, TX
02.2023 - 08.2023
- Assisted with daily operations and team coordination during high-volume shifts
- Maintained organized vehicle flow and ensured safe parking operations
- Provided professional customer service while handling high-pressure situations
- Worked collaboratively with staff to maintain efficiency and guest satisfaction
Assistant Valet Manager
Hotel Gibs, Emily Morgan, Bestwestern
San Antonio, TX
07.2022 - 02.2023
- Assisted in supervising daily valet operations and maintaining safety procedures
- Coordinated guest services and communicated effectively with customers and staff
- Managed high-volume guest interactions while maintaining professionalism
- Supported administrative operations, including scheduling and email communication
Lead Valet
Hyatt Regency San Antonio River Walk
San Antonio, TX
07.2021 - 07.2022
- Oversaw daily valet operations, ensuring efficient vehicle retrieval and customer satisfaction.
- Trained and mentored junior staff on best practices for guest service and safety protocols.
- Managed parking logistics during peak hours to minimize wait times and enhance guest experience.
- Implemented process improvements that increased operational efficiency within valet team workflows.
Education
EMT-Basic -
San Antonio College
San Antonio, TXNREMT -
National Registry of Emergency Medical Technicians
Fire Fighter 1 & 2 -
San Antonio College
San Antonio, TXHazmat Awareness & Operations -
San Antonio College
San Antonio, TXHigh School Diploma -
William J. Brennan High School
San Antonio, TX06.2018
Skills
- Team Leadership
- Emergency Response Readiness
- Communication & Customer Service
- Dependability
- Time Management
- Safety Awareness
- Calm Under Pressure
Timeline
EMT-B
Lonestar Ambulance
11.2025 - Current
Shift Lead
Black Rifle Coffee Company
08.2023 - 11.2025
Valet Parking Assistant Manager
Drury Plaza Hotel
02.2023 - 08.2023
Assistant Valet Manager
Hotel Gibs, Emily Morgan, Bestwestern
07.2022 - 02.2023
Lead Valet
Hyatt Regency San Antonio River Walk
07.2021 - 07.2022
EMT-Basic -
San Antonio College
NREMT -
National Registry of Emergency Medical Technicians
Fire Fighter 1 & 2 -
San Antonio College
Hazmat Awareness & Operations -
San Antonio College
High School Diploma -
William J. Brennan High School