Summary
Overview
Work History
Education
Skills
Timeline
Generic

Fredtina Seay

Locust Grove,GA

Summary

Experienced leader with a strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for a collaborative approach and commitment to excellence. Twenty-two years of dedicated experience in customer service and team management. Proven track record in enhancing efficiency, goals, and ensuring that objectives are communicated and aligned in the operation. I am confident in my ability to contribute positively to your team and help drive excellence in operations and requirements. Throughout my work experiences, I've acquired proficiency in a valuable work ethic and the ability to work with diverse people from various backgrounds, cultures, and organizational levels, as well as external customers. My diligence and work ethic have enabled me to create a positive work environment for all employees and customers, both internal and external. I possess exceptional organizational skills and leadership abilities, which are essential for managing unexpected changes and ensuring customer satisfaction in a time-sensitive environment. Experience in the hospitality sector as a Front Desk/Guest Relations Supervisor has equipped me with the skills to provide exceptional customer service and address unique needs effectively. I am committed to maintaining safety and comfort for customers, and I'm eager to leverage my extensive skills in a challenging role within a forward-thinking organization.

Overview

23
23
years of professional experience

Work History

Shipping & Fulfilment Supervisor

Purple Innovations LLC
McDonough, Ga
01.2022 - Current
  • - Implemented standardized work procedures to ensure consistency and efficiency in operations, aligning with Delta's hospitality standards.
  • - Managed the development of standard work documents, maintaining a 96% on-time shipping rate, similar to ensuring seamless guest flow and service delivery.
  • - Analyzed processes for optimization, recommending changes that led to cost savings and improved performance, akin to enhancing guest satisfaction through strategic action plans.
  • - Initiate and complete QA reports to ensure accuracy, identify mistakes, improve processes, maintain Customer Satisfaction, support accountability, and to ensure shipping operations meet internal company standards and any external regulations.
  • - Drive and motivate team to achieve timely/accurate picking, packing, and shipping of all sales orders.
  • - Provide positive leadership to the warehouse personnel and oversee their daily activities.
  • - Prepare management reports that measure the cadence and effectiveness of the activities being supervised.
  • - Developed and maintained project documentation and reports to support decision-making processes.

Front desk/Guest Service & Breakfast Attendant Supervisor

Residence Inn Marriott
McDonough, GA
02.2017 - 01.2022
  • - Supervised a team of administrative and kitchen staff, providing training and performance feedback.
  • - Liaised with vendors and clients to ensure smooth operational support and service delivery.
  • - Trained new employees on front desk operations, ensuring they deliver welcoming and elevated hospitality experiences.
  • - Provided exceptional customer service, leading to positive reviews and repeat business.
  • - Greeted visitors and guests upon arrival, assisted and answered hotel related questions while directing the process via phone & in-person.
  • - Supervised front desk operations with eye for hotel reputation, staff productivity and operational efficiency.
  • - Use quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
  • - Balance hotel accounts at the end of day.
  • - Executed reports detailing daily guest numbers, check-in, check-outs etc.
  • - Facilitated employment orientation, which included benefits, compensation, payroll & other pertinent employee information.
  • - Train new staff on correct procedures, compliance requirements and performance strategies.
  • - Maintain an active floor presence during peak hours to observe, guide and support teams in delivering outstanding guest experiences.
  • - Deliver above-and-beyond service to guests by making outside venue reservations and setting up hotel tours.
  • - Create lasting relationships with guests that built loyalty and drove hotel revenue.
  • - Overseeing the preparation, presentation & timely service of breakfast and evening mixer. From assisting preparing food, ensuring that food and drinks are replenished, & cleanliness is maintained.
  • - Respond to guest inquiries and resolved issues in a prompt and professional manner.
  • - Communicating effectively with staff, other departments, and guests, collaborating to ensure a cohesive service experience.

Rural Carrier

United States Postal Service
Aiken SC & Locust Grove
01.2015 - 01.2017
  • - Sorted mail according to order of address appearance for easy access in field.
  • - Delivered mail and packages to customers on prescribed route while processing check submissions, money orders and stamp purchases in field.
  • - Kept inventories of stamps and other supplies and re-stocked as necessary to prepare for customer needs.
  • - Signed and received mail with signature requirements upon delivery and loading.
  • - Greeted customers and answered questions regarding mail pick up times, postal regulations, and delivery costs.
  • - Communicated customer complaints, requests and feedback to company management for swift resolution.
  • - Loaded and secured items in trucks to avoid damage to parcels during delivery.
  • - Directly interacted with customers to deliver mail, packages and ordered goods.
  • - Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
  • - Actively listened to customers' requests, confirming full understanding before addressing concerns.
  • - Actively listened to customers, handled concerns quickly and escalated major issues to supervisor while offering friendly and efficient service to customers.

Care Management Associate

Phoebe Putney Memorial Hospital
Albany, GA
01.2002 - 01.2015
  • Completed weekly scheduling and monthly department reports for case managers.
  • Reduced hospital readmissions by closely monitoring patients'' progress and adjusting care plans as needed.
  • Coordinated post-discharge care by communicating with outpatient clinics, community resources, agencies and families around patients' transitional care.
  • Worked with insurance carriers to obtain authorization approvals for medications, supplies and equipment.
  • Collaborated effectively across departments for seamless transitions between levels of care, ensuring continuity for patients moving through the healthcare system.
  • Served as an advocate for patients, empowering them to make informed decisions about their healthcare journey.
  • Communicated with patients and family members to assist with information, provide literature and direct to community resources.
  • Partnered with community resources to address social determinants of health, improving overall well-being for patients.
  • Facilitated collaborative case conferences to discuss patients'' needs, goals, and treatment options.
  • Streamlined care management processes for increased efficiency and better resource allocation.
  • Contributed to a positive work environment by participating in team-building activities and sharing best practices in care management techniques.
  • Coordinated referrals to specialists, hospitalizations, ER visits, ancillary testing, and other enabling services for patients.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Performed various administrative tasks by filing, copying, and faxing documents.
  • Greeted and interacted with patients to provide information, answer questions, and assist with appointment scheduling.
  • Prepared and processed patient referrals and transfer requests.
  • Organized and maintained patient chart filing system to promote quick data finding for staff.
  • Completed administrative patient intakes with case histories, insurance information, and mandated forms.

Education

No Degree - Cosmetology

Albany Technical
Albany,GA
05-2011

No Degree - Event Planning Assistant

Phenomenal Events University
07-2024

Skills

  • Client relationship management
  • Project management expertise
  • Team leadership
  • Analytical problem solving
  • Proficient in Microsoft Office Suite and Google Workspace
  • Attention to detail
  • Employee motivation
  • Decision-making
  • Complex Problem-solving
  • Analytical thinking
  • Team building
  • Public speaking
  • Project planning
  • Documentation and reporting
  • Active listening
  • Organizational skills
  • Professionalism
  • Effective communication
  • Time management
  • Multitasking Abilities
  • Written communication
  • Adaptability
  • Reliability
  • Self motivation
  • Quality assurance
  • Professional demeanor
  • Continuous improvement
  • Customer relationship management

Timeline

Shipping & Fulfilment Supervisor

Purple Innovations LLC
01.2022 - Current

Front desk/Guest Service & Breakfast Attendant Supervisor

Residence Inn Marriott
02.2017 - 01.2022

Rural Carrier

United States Postal Service
01.2015 - 01.2017

Care Management Associate

Phoebe Putney Memorial Hospital
01.2002 - 01.2015

No Degree - Cosmetology

Albany Technical

No Degree - Event Planning Assistant

Phenomenal Events University
Fredtina Seay