Fredtina Seay
McDonough,GA
Summary
Dynamic leader 22 years of dedicated experience in customer service and team management. Proven track record in enhancing productivity and efficiency aligns well with the requirements of a flight attendant role at Delta. Possess exceptional organizational skills and leadership abilities, which are essential for managing unexpected changes and ensuring customer satisfaction in a time-sensitive environment. Experience in the hospitality sector as a Front Desk Supervisor has equipped me with the skills to provide exceptional customer service and address unique needs effectively. I am committed to maintaining safety and comfort for customers, and I'm eager to leverage my extensive skills in a challenging role within a forward-thinking organization like Delta.
Overview
10
10
years of professional experience
Work History
Shipping/Fulfilment Lead
Purple Innovations LLC.
01.2022 - Current
- Implemented standardized work procedures, ensuring consistency in operations while maximizing efficiency.
- Managed the development and implementation of standard work documents, ensuring consistency in operations while maximizing efficiency maintaining an 96% on time shipping rate.
- Analyzed existing processes to identify opportunities for optimization, recommending changes that led to significant cost savings and improved performance.
- Trained staff on Lean methodologies, empowering employees to identify and address inefficiencies proactively.
- Conducted regular gemba walks to observe operations firsthand, identifying areas where improvements could be made immediately or over time.
Front Desk Supervisor
Residence Inn By Marriot
02.2018 - 01.2022
- Trained new employees on front desk operations, ensuring employees were well-prepared for their roles and responsibilities.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
- Scheduled and assigned daily work and activities for team members.
- Enhanced guest satisfaction by efficiently managing front desk operations and addressing customer inquiries promptly.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Assist customers by answering questions when necessary, particularly those with unique needs and circumstances.
Rural Mail Carrier Associate
United States Post Office
03.2015 - 01.2018
- Contributed to team success by assisting fellow carriers in completing their assigned routes when needed.
- Expedited package delivery during peak seasons, adapting to increased workload without sacrificing quality or speed of service.
- Capable of performing duties in changing environments.
- Practice safety conscious behaviors in all operational processes and procedures.
- Elevated operational efficiency through regular maintenance checks of postal vehicles, ensuring consistently smooth operations.
- Maintained detailed records of all delivered items, ensuring accurate reporting and tracking capabilities for the post office.
- Fostered positive relationships with customers on assigned routes, enhancing overall satisfaction levels toward postal services offered.
- Increased customer trust by maintaining confidentiality of all delivered mail items, safeguarding sensitive information.
Education
High School Diploma -
Westover Comprehensive High School
Albany, Ga08.2002
Skills
- Customer focus
- Ability to build relationships and communicate effectively with all employees and customers of all ethnic backgrounds
- Safety and Emergency Equipment
- Manage Unexpected Changes
- Unwavering commitment to exceptional Customer Service
- Ability to show empathy and be sympathetic and show compassion to internal and external customers
- Ability to work independently & as part of a team
- Ability to work in stressful environments
Languages
English
Timeline
Shipping/Fulfilment Lead
Purple Innovations LLC.
01.2022 - Current
Front Desk Supervisor
Residence Inn By Marriot
02.2018 - 01.2022
Rural Mail Carrier Associate
United States Post Office
03.2015 - 01.2018
High School Diploma -
Westover Comprehensive High School
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