Fredtiyana McElroy
Houston,TX
Summary
Employed in the Human Resources and Benefits department for over 7 years working in direct contact with Human Resources Management. Successfully handle and maintain employee data and personnel files. Submitting all time sensitive paperwork punctually. Highly organized with the skill of paying attention to detail. Analytical and critical thinking skills which assist in handling issues and escalations, with great problem-solving skills. Overall punctual, organized, great people skills, quick learner and adaptable to change, an extrovert with independent or team working abilities. Proactive and efficient with completing job requirements, tasks, and goals by given deadlines. Great leader. Demonstrated success in building and deploying well-planned benefits and compensation plans. Responsive and engaging Human Resources Assistant skilled in supporting employees and managers with diverse HR needs. Expert with word processing, database and benefits administration software. Focused on keeping systems updated and facilitating positive employee relations.
Overview
10
10
years of professional experience
Work History
Benefits Administrator
Texas Pipe & Supply Co
Houston, TX
5 2023 - Current
- Coordinate leaves of absence and process claims or requests (FMLA/CFRA, ADA, workers' compensation etc.)
- Directed and controlled 401K, medical, dental, and vision benefit packages.
- Reduced benefits expenses by revamping company plans for dental, life and disability.
- Coordinated wellness initiatives, fostering a healthy work environment and promoting employee engagement in personal wellbeing.
- Managed leave of absence requests, collaborating closely with HR colleagues to ensure proper documentation and adherence to company policies.
- Streamlined benefits enrollment procedures for improved employee experience and reduced processing time.
- Managed employee benefits program, working with vendors, providers, and staff to maintain strong portfolio of insurance and retirement options.
- Improved the accuracy of benefits data through meticulous record-keeping and timely updates in the HRIS system.
- Reviewed benefits paperwork for accuracy and completeness.
- Ensured timely processing of life event changes, diligently updating employee records as needed.
- Conducted comprehensive market research to stay informed of industry trends, ensuring competitive benefits offerings.
- Maintained compliance with federal and state regulations by conducting regular audits of benefit programs.
- Managed annual open enrollment process, coordinating efforts across departments to ensure a smooth experience for all employees.
- Facilitated seamless onboarding experiences for new hires by providing comprehensive benefits orientation sessions.
- Developed effective communication materials to educate employees on available benefit options and changes in policies.
- Supported payroll department by verifying accuracy of deduction amounts for various benefit plans prior to each pay period processing cycle.
- Played active part in annual negotiations with providers.
- Created rewards and recognition programs for acknowledging employees' achievements.
- Assisted employees with benefits-related inquiries, ensuring prompt resolutions and increased satisfaction levels.
- Organized and detail-oriented with a strong work ethic.
- Learned and adapted quickly to new technology and software applications.
- Identified issues, analyzed information and provided solutions to problems.
- Worked effectively in fast-paced environments.
- Assisted employees in navigating the complex requirements of FMLA eligibility criteria, ensuring they received appropriate support during their leave periods.
- Spearheaded the development of an FMLA-focused intranet site, providing employees with easy access to essential resources and information.
- Performed periodic audits of HR files and records to verify proper collection and filing of FMLA documents.
Human Resources Assistant
Port of Oakland
Oakland, CA
10.2017 - 03.2023
- Assist the Human Resources Manager with all department needs relating to Payroll and Benefits
- Compiled employee records from individual departments to maintain central files.
- Responded to employee inquiries regarding benefits and other HR topics.
- Set up orientations and initial training for new employees.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Coordinated employee training programs to improve productivity and performance.
- Provided assistance during annual performance review processes, collecting data to help inform evaluations and goal setting initiatives.
- Processed employee termination paperwork at direction of supervisory staff.
- Participated in ongoing research projects related to best practices in human resources management for continuous improvement purposes.
- Scheduled and coordinated interviews between hiring managers and potential candidates.
- Assisted with creating employee handbooks and manuals.
- Administered compensation, benefits, and performance management systems at direction of supervisor.
- Coordinated itineraries and scheduled appointments for human resources staff.
- Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
- Answered and redirected incoming phone calls for office.
- Helped employees register for benefits programs using online portals.
- Organized new employee orientation schedules for new hires.
- Tracked various statistics and kept detailed records to support human resources department.
- Administered employee benefits programs and assisted with open enrollment.
- Created rewards and recognition programs for acknowledging employees' achievements.
- Managed leave administration process, including FMLA requests, ensuring proper documentation and communication with employees.
- Generated paper checks for employees and printed stubs for associates who received direct deposits to complete payroll distribution.
- Conducted regular audits of payroll records to identify errors or inconsistencies, leading to improved overall accuracy in financial reporting.
- Created new hire and termination documents for payroll.
- Created job descriptions on boards for vacant jobs.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Gained strong leadership skills by managing projects from start to finish (Medicare Reimbursement Program)
- Paid attention to detail while completing assignments.
- Organized and detail-oriented with a strong work ethic.
- Coordinated company-wide events such as team-building activities, holiday parties, and volunteer opportunities to promote camaraderie among staff members.
- Performed periodic audits of HR files and records to verify proper collection and filing of FMLA documents.
- Served as a trusted resource for managers on how to handle sensitive situations related to employee absences under the Family Medical Leave Act.
Human Resources Analyst
Kaiser Permanente
Alameda, CA
9 2016 - 10.2017
- Handled incoming employee calls as needed.
- Administered employee benefits programs and assisted with open enrollment.
- Improved office efficiency by effectively managing internal communications and correspondence.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
- Processed employee life event changes, ensuring timely updates to benefits and coverage for qualifying events such as marriage or the birth of a child.
- Participated in annual benefit plan review meetings with senior leadership, providing data-driven insights and recommendations for future plan design adjustments.
- Analyzed and evaluated existing compensation and benefits programs and recommended improvements.
- Investigated and resolved customer inquiries and complaints quickly.
- Attended telephone skills and program information training sessions to boost aptitude.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Managed leave administration process, including FMLA requests, ensuring proper documentation and communication with employees.
- Supported team members experiencing personal challenges by offering empathetic guidance throughout the entire FMLA process.
- Promoted a supportive atmosphere among colleagues during extended absences due to family or medical reasons through intentional communication strategies.
- Collaborated with managers to identify and address employee relations issues.
- Facilitated corporate FMLA, employee group health, flexible spending accounts, dental and vision, accident and disability, life insurance and wellness benefits.
Medical Concierge Representative
Blue Shield of California
El Dorado Hills, CA
05.2014 - 04.2016
- Promptly and professionally answered and screened telephone calls that come into the phone system queue
- Efficiently handled high volumes of phone calls while maintaining a calm demeanor under pressure.
- Solved conflicts and addressed issues that occurred between other customers, Doctors offices and Medical group.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of Medical Plans.
- Worked with Doctors offices to change customers Primary Care Physicians.
- Analyzed customer needs to provide customized insurance solutions.
- Educated clients on insurance policies and procedures.
- Assessed medical claims for compliance with regulations and corrected discrepancies.
- Followed up on denied claims to verify timely patient payment and resolution.
- Implemented efficient workflows within the department, leading to a reduction in processing time for each claim submitted.
- Consistently exceeded performance benchmarks, processing a high volume of claims accurately within designated timeframes.
- Verified patient insurance coverage and benefits for medical claims.
- Researched and resolved complex medical claims issues to support timely processing.
- Responded to correspondence from insurance companies.
- Maintained high standards of customer service by building relationships with clients.
- Researched and resolved routine and complex issues.
Education
High School Diploma -
Hercules High School
Hercules, CASkills
Adobe Sign
Human Resource Information System HRIS
Microsoft Office Suite Familiarity
Custom View
Oracle PeopleSoft
PayCom
Organizational Skills
Data Analysis
[Software] expertise
Effective Communication
ADA
Attention to Detail
Problem-solving abilities
Adaptability
Analytical Skills
Employee Benefits Knowledge
Time Management
Professionalism
Problem-Solving
Time management abilities
Written Communication
Benefits Administration
Payroll support
Decision-Making
Task Prioritization
Plan administration
Enrollment procedures
Team building
Clerical Support
Implementation
Reliability
Team Collaboration
HR & Employee Relations Management
Talent Acquisition, Recruiting & Development
Benefits Design, Selection & Administration
Compensation Cycle
Analytical Skill
Performance Management & Compensation
WPM: 40 per minute
Benefits
ADA
FMLA
Data Entry
Customer Service
Timeline
Human Resources Assistant
Port of Oakland
10.2017 - 03.2023
Medical Concierge Representative
Blue Shield of California
05.2014 - 04.2016
Benefits Administrator
Texas Pipe & Supply Co
5 2023 - Current
Human Resources Analyst
Kaiser Permanente
9 2016 - 10.2017
High School Diploma -
Hercules High School