Summary
Overview
Work History
Education
Skills
Timeline
Generic

Fredy Ayala

Marysville,CA

Summary

Seasoned Operations Manager & talented leader with five years of experience applying exceptional planning & problem-solving abilities toward enhancing business plans & day-to-day activities. Results-driven & resilient in developing teams while improving processes & increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement & implementing changes with strategic approach.

Overview

6
6
years of professional experience

Work History

Branch Operations Manager

JPMorgan Chase
04.2018 - Current
  • Administration & maintenance of workstations, tablets, check scanners, cash dispensers/recyclers, multifunction printers, credit card machines & multifunction peripherals.
  • Responsible for maintaining the work order tracking system, responsibilities include ensuring work orders are entered, updated, finalized correctly and in a timely manner that is consistent with company service level agreements.
  • Conduct trouble shooting for ATM hardware & software by using diagnostic tools, escalating issues to the relevant business unit or vendor.
  • Provide technical support and assistance to network users such as password resets, account restrictions, monitor and maintain end user accounts, permissions and access rights.
  • Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
  • Monitored daily branch activities, quickly identifying areas requiring improvement or corrective action to maintain operational excellence.
  • Oversaw successful completion of internal audits with minimal findings, demonstrating strong adherence to bank policies and regulations.

Tech Support

Yuba City Apostolic Church
06.2022 - Current
  • Configure, deploy, & support various computers, networking, phones, mobile devices, audio-video & other equipment & software related to the end-user computing environment as well as supporting PC refresh activities.
  • Troubleshoot all issues related to laptop/desktops, printers, active directory, hardware, network connectivity, Windows/Mac & other IT software applications.
  • Managed hardware and software inventory, ensuring timely updates and replacements as needed.
  • Document configurations & standards so that colleagues can reference similar issues & improve resolution time and ensure proper backing up data from workstations.
  • Set up PCs, projectors and microphones for use in video conferencing rooms.

Education

CERTIFICATION -

COMPTIA A+
2024

CERTIFICATION -

THINKFUL CYBERSECURITY
2023

COMPUTER SCIENCE -

Yuba Community College
06.2019

Skills

  • Hardware Troubleshooting
  • Windows/Mac OS
  • Networking
  • Leadership
  • Operations Management
  • Mobile Device Management
  • Hardware Installation
  • IT Security

Timeline

Tech Support

Yuba City Apostolic Church
06.2022 - Current

Branch Operations Manager

JPMorgan Chase
04.2018 - Current

CERTIFICATION -

COMPTIA A+

CERTIFICATION -

THINKFUL CYBERSECURITY

COMPUTER SCIENCE -

Yuba Community College

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Fredy Ayala