Fredy Ayala
Marysville,CA
Summary
Highly skilled in managing network and computer systems, with proven background in troubleshooting, software installation, and maintaining IT infrastructure. Known for strong problem-solving capabilities and ability to optimize system performance for enhanced operational efficiency. Demonstrated success in implementing security measures to protect data and network access. Made significant improvements in system reliability and user satisfaction through strategic planning and effective communication.
Overview
8
8
years of professional experience
Work History
Information Systems Technician
City Of Yuba City
Yuba City, CA
07.2024 - Current
- Upgrade, install and troubleshoot networks, networking hardware devices and software.
- Administer Active Directory and MS Exchange to include systems and user account creation, permissions, maintenance, security and removal.
- Recommend, administer and maintain helpdesk software; receive and respond to helpdesk tickets.
- Install, configure, troubleshoot and maintain a variety of hardware, software, peripheral equipment and data communications equipment including mobile systems
- Configure and maintain server operating systems and applications.
Operations Manager
Chase Bank
Marysville, CA
04.2018 - Current
- Provide hardware and software troubleshooting to all desktops and peripherals.
- Provide technical support and assistance to network users such as password resets, account restrictions, monitoring and maintaining user accounts, permissions and access rights.
- Clearly and thoroughly document requests for assistance for ticket management system, and track incidents through to resolution/escalation.
- Oversee successful completion of internal audits with minimal findings, demonstrating strong adherence to bank policies and regulations.
Mobile Technician
T-Mobile
Yuba City, CA
01.2017 - 04.2018
- Repaired customer phones, ensuring functionality and satisfaction.
- Transferred data to new devices, maintaining data integrity and security.
- Resolved OS issues on iOS and Android platforms, enhancing device performance.
- Configured and activated SIM cards, routers, modems, and hotspots to support reliable network access.
Education
Associate of Arts - Computer Information Systems
Yuba College
Marysville, CASkills
- Network troubleshooting
- Active Directory administration
- Helpdesk support
- Hardware installation
- Software configuration
- User account management
Timeline
Information Systems Technician
City Of Yuba City
07.2024 - Current
Operations Manager
Chase Bank
04.2018 - Current
Mobile Technician
T-Mobile
01.2017 - 04.2018
Associate of Arts - Computer Information Systems
Yuba College
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