Fredy Ayala
Marysville,CA
Summary
Result-driven IT technician with hands-on experience in Active Directory, Microsoft Azure, Sever Systems, and enterprise-level infrastructure. Proven success in managing on-premise and cloud environments, including hardware installation, software configuration and network troubleshooting.
Overview
9
9
years of professional experience
Work History
Information Systems Technician
City Of Yuba City
07.2024 - Current
- Administer Active Directory and MS Office 365 to include systems and user account creation, permissions, maintenance, security and removal.
- Performed initial switch configurations such as VLAN assignments, trunk ports, and port security to support user connectivity.
- Assist in the maintenance and configuration of physical and virtual Windows servers, ensuring proper setup and functionality.
- Analyze and resolved end-user technical issues across multiple city departments (Police, Fire, Water, Parks & Recreation, etc.), supporting hardware, software, and network environments.
Helpdesk
Chase Bank
04.2018 - 06.2024
- Perform workstation setup and imaging for all hardware and software for employees.
- Provide first level support using help desk ticketing system for technical needs including trouble-shooting hardware, software, applications, printers.
- Provide orientation and training to new users of existing and new technology.
- Support the Information Systems Manager and coordinate with staff to identify technology and information system needs and determine appropriate solutions.
Mobile Technician
T-Mobile
01.2017 - 04.2018
- Repaired customer phones, ensuring functionality and satisfaction.
- Transferred data to new devices, maintaining data integrity and security.
- Resolved OS issues on iOS and Android platforms, enhancing device performance.
- Configured and activated SIM cards, routers, modems, and hotspots to support reliable network access.
Education
Associate of Arts - Computer Information Systems
Yuba College
Marysville, CASkills
- Active Directory
- Sever Administration
- Microsoft Azure
- Network configuration
- Technical troubleshooting
- Hardware and software maintenance
Timeline
Information Systems Technician
City Of Yuba City
07.2024 - Current
Helpdesk
Chase Bank
04.2018 - 06.2024
Mobile Technician
T-Mobile
01.2017 - 04.2018
Associate of Arts - Computer Information Systems
Yuba College