Fredy Gonzalez
Garland,TX
Summary
Dynamic team leader with a proven track record at Taco Bueno, excelling in operations management and customer focus. Skilled in coaching and mentoring, I foster a positive work environment while ensuring workplace safety and quality control. Recognized for enhancing customer satisfaction and improving cash handling accuracy.
Overview
13
13
years of professional experience
Work History
Team Lead Level 2
Hawaiian Bros
Arlington, TX
01.2024 - Current
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
Shift Lead
Taco Cabana
Dallas Tx
08.2019 - 09.2024
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
Assistant Manager
Taco Bueno
Richardson, TX
12.2012 - 01.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Education
HS Diploma -
Berkner High School
Richardson, TXSkills
- Attention to detail
- Conflict resolution
- Customer focus
- Coaching and mentoring
- Quality control
- Workplace safety
- Operations management
- Product management
Timeline
Team Lead Level 2
Hawaiian Bros
01.2024 - Current
Shift Lead
Taco Cabana
08.2019 - 09.2024
Assistant Manager
Taco Bueno
12.2012 - 01.2023
HS Diploma -
Berkner High School