
Detail-oriented and organized professional with deep knowledge of laboratory equipment, documentation requirements and processes. Technically savvy to quickly troubleshoot and resolve complex clinical and instrument problems.
Collaborated with other laboratory personnel to catalog patient specimens, such as blood, urine, or tissue samples.
Issue incident escalation to respective support groups, ticket creation categorization, prioritization incident resolution and ticket closure, problem record creation and reporting to problem managers and exchange outlook and mailbox movement related issues
Assisted viewers through phone and/or chat about account management, billing issues, content and basic site and application navigation.
Created invoices, memos, and issued checks for workers.
Greeted and interacted with guests in a sales-based environment.
Handled cash and card transactions. Issued change, receipts, and refunds.