Fredy V. Dunna
Ellenwood,GA
Summary
Experienced professional in the telecommunications industry with a strong background in sales, customer service, and computer/internet technologies. Seeking a position in a dynamic work environment that provides growth opportunities. Exceptionally quick learner with excellent communication and interpersonal skills for effective connection with others.
Overview
22
22
years of professional experience
Work History
Laborer
Hirequest Direct
10.2023 - Current
- Loaded, unloaded, and moved material to and from storage and production areas.
- Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
- Improved worksite efficiency by maintaining clean and organized work areas.
- Performed general housekeeping and cleaning tasks.
- Contributed to successful completion of projects by following instructions from supervisors and adapting to changing priorities.
- Promoted a positive work environment by demonstrating strong teamwork and communication skills.
- Demonstrated flexibility with shifting responsibilities based on project needs, contributing to overall productivity levels.
- Maintained high-quality workmanship through attention to detail and adherence to industry standards.
- Upheld company reputation for quality workmanship through dedication to best practices within the laborer role.
- Delivered consistent results under challenging weather conditions or other external factors affecting productivity.
- Ensured safety compliance through regular inspection of tools and equipment, reporting any issues promptly.
- Mitigated potential hazards with thorough site cleanup efforts at the end of each workday.
- Facilitated timely project completions by consistently meeting deadlines for assigned tasks.
- Bolstered team morale with a positive attitude and willingness to help others when needed.
Head Photographer
Mr Snap Photography
01.2012 - Current
- Collaborated with creative teams to produce visually stunning marketing campaigns for clients.
- Conducted thorough pre-production planning for shoots, including scouting locations and organizing schedules.
- Managed multiple simultaneous projects, ensuring timely delivery and meeting client expectations.
- Expanded the company''s clientele by networking at industry events and showcasing an impressive portfolio of work.
- Stayed abreast of industry trends and new technologies to maintain a competitive edge in the market.
- Implemented advanced lighting techniques, elevating the quality of final images produced.
- Increased revenue by upselling additional services such as photo editing and retouching.
- Maintained organized archives of digital files, enabling easy retrieval for future use or reference by clients or colleagues alike.
- Cultivated a positive working environment within the photography team through clear communication and mutual respect.
- Mentored junior photographers, improving their skills and overall team performance.
- Developed strong relationships with clients, leading to a high rate of repeat business and referrals.
Laborer
Staffzone
02.2023 - 10.2023
Customer Service Rep
Comcast Cable
05.2016 - 03.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Cable/Security Technician
Intec Communications
07.2011 - 08.2016
- Generated detailed reports on completed projects, highlighting any challenges faced during installation as well as recommendations for future improvements in processes or equipment choices.
- Enhanced security measures by installing and maintaining state-of-the-art surveillance systems.
- Coordinated with architects, designers, and electricians during construction projects to ensure seamless integration of security technologies into building designs.
- Troubleshot complex technical issues quickly and efficiently, minimizing disruptions to client operations while maintaining high levels of customer satisfaction.
- Explained how to properly use security systems so that customers were knowledgeable.
- Increased overall system reliability through preventive maintenance schedules, reducing downtime caused by unexpected malfunctions or failures.
- Managed inventory effectively, ensuring all necessary parts were available for installations and repairs without delays or shortages.
- Stayed up-to-date on industry trends and advancements, enabling the company to offer cutting-edge security solutions to new and existing clients.
Satellite Technician
Mastec Communications
04.2009 - 11.2010
- Gave customers accurate quotes on satellite repair and installation packages .
- Kept detailed daily progress notes in Software, noting reasons for issues.
- Set up and programmed devices and educated customers on use.
- Stayed up-to-date on changes in technology to offer customers updated equipment and provide accurate and thorough operation demonstrations.
- Troubleshot and diagnosed issues in order to determine appropriate repair procedures.
- Tested existing equipment for functionality, quickly and accurately diagnosing problems to provide comprehensive solutions.
- Fed cables through access holes, attics and floor spaces.
- Contributed to team success by sharing best practices and collaborating on innovative solutions for complex installation projects.
- Utilized advanced diagnostic tools to identify issues within satellite systems and implement appropriate solutions.
- Enhanced satellite signal quality by performing routine maintenance and system upgrades.
Cable Technician
System Communications Services
01.2006 - 09.2008
- Handled emergency repairs quickly to minimize downtime and restore full service as soon as possible.
- Tested cables using tools such as volt-OHM meters, spectrum analyzers, and signal level meters.
- Completed new connects, reconnects, disconnects, and service changes for residential and commercial customers.
- Maintained safety standards during installations, reducing the incidence of workplace accidents.
- Improved customer satisfaction by efficiently troubleshooting and resolving cable-related issues.
- Installed data and telephone cable lines between outside underground or pole lines and residential and commercial buildings.
- Operated equipment, vehicles, and tools with optimal safety procedures to prevent injuries.
- Coordinated with customers to meet needs and requirements swiftly and to high standards.
- Updated technical knowledge through industry training courses, ensuring expertise in cutting-edge technologies.
- Troubleshot complex technical issues successfully while maintaining clear communication with clients throughout the process.
- Utilized advanced diagnostic tools to accurately identify causes of cable malfunctions or failures.
- Developed and implemented plans for installation of new networks and cabling systems.
- Assisted clients in understanding their cable systems'' functionality, increasing overall user satisfaction levels.
- Maintained detailed records of all cabling and telecommunications activities and equipment.
- Researched and evaluated new technologies for use in cabling and telecommunications systems.
Cable Technician
180 Connect
01.2004 - 01.2006
- Handled emergency repairs quickly to minimize downtime and restore full service as soon as possible.
- Tested cables using tools such as volt-OHM meters, spectrum analyzers, and signal level meters.
- Completed new connects, reconnects, disconnects, and service changes for residential and commercial customers.
- Maintained safety standards during installations, reducing the incidence of workplace accidents.
- Improved customer satisfaction by efficiently troubleshooting and resolving cable-related issues.
- Installed data and telephone cable lines between outside underground or pole lines and residential and commercial buildings.
- Operated equipment, vehicles, and tools with optimal safety procedures to prevent injuries.
- Coordinated with customers to meet needs and requirements swiftly and to high standards.
- Updated technical knowledge through industry training courses, ensuring expertise in cutting-edge technologies.
Stock, Inventory, Sales Person
Tapeman Distribution
01.2003 - 06.2004
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
Carpenters Helper
Harmony Homes
01.2003 - 01.2004
- Kept job site cleaned up properly and all debris disposed of in respective containers.
- Prepared materials accurately using hand and power tools to make precise cuts.
- Assisted with movement of materials and equipment to job sites.
- Planned and executed work with proper tools and materials to maximize productivity.
- Cut materials according to specifications in preparation for installation.
- Followed established job site safety regulations and maintained safe and clean work area.
- Gained valuable education in residential and commercial building codes.
- Cleaned work areas, machines and equipment to maintain clean and safe job site.
- Measured and cut wood pieces using hand saws and powered saws.
- Assisted carpenters in constructing new homes, installing frames and assembling roofing structures.
Education
Ashworth University
Norcross, Ga01.2009
Voorhees College
Denmark, S.C.01.2001
Skills
- Willingness to learn
- Attention to detail
- Safety awareness
- Heavy lifting
- Job site cleanup
- Punctual and reliable
- Customer service
- Job site safety
- Material handling
- Repetitive work
- Truck loading and unloading
- Job site organization
Timeline
Laborer
Hirequest Direct
10.2023 - Current
Laborer
Staffzone
02.2023 - 10.2023
Customer Service Rep
Comcast Cable
05.2016 - 03.2018
Head Photographer
Mr Snap Photography
01.2012 - Current
Cable/Security Technician
Intec Communications
07.2011 - 08.2016
Satellite Technician
Mastec Communications
04.2009 - 11.2010
Cable Technician
System Communications Services
01.2006 - 09.2008
Cable Technician
180 Connect
01.2004 - 01.2006
Stock, Inventory, Sales Person
Tapeman Distribution
01.2003 - 06.2004
Carpenters Helper
Harmony Homes
01.2003 - 01.2004
Ashworth University
Voorhees College
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