FREDY AYALA
Marysville,CA
Summary
Results-driven IT professional with hands-on experience in administering Active Directory, Microsoft Exchange, server systems, and enterprise-level infrastructure. Proven success in managing on-premises and cloud environments, including hardware installation, software configuration, and network troubleshooting.
Overview
7
7
years of professional experience
Work History
Information Systems Technician
City of Yuba City
07.2024 - Current
- Administer Active Directory and Microsoft Exchange, handling user account management, permissions, and system security.
- Upgrade, install, and troubleshoot networks, servers, and communication systems.
- Support the configuration and maintenance of Windows Server OS and applications.
- Recommend and manage helpdesk software, ensuring timely response and resolution of tickets.
- Install and support various enterprise hardware, software, and mobile devices.
- Patched software and installed new versions to eliminate security problems and protect data.
IT Operations Associate
Chase Bank NA
04.2018 - 05.2024
- Assisted in the deployment of new hardware and software systems, ensuring seamless integration into existing infrastructure.
- Ensured compliance with industry regulations and best practices through regular review and updating of company''s IT policies and procedures.
- Optimized server performance by conducting routine maintenance and monitoring for potential issues.
- Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.
Education
Associate of Arts - Computer Information Systems
Yuba College
Marysville, CASkills
- Windows Server & Active Directory Administration
- Microsoft Azure (Hybrid Cloud Environments)
- Server & Virtual Machine Provisioning
- Helpdesk & End-User Support
- Enterprise Application Management
- Network & Infrastructure Troubleshooting
- Mobile device management
- Technical troubleshooting
Timeline
Information Systems Technician
City of Yuba City
07.2024 - Current
IT Operations Associate
Chase Bank NA
04.2018 - 05.2024
Associate of Arts - Computer Information Systems
Yuba College
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