Strategic Leader with a proven track record of over a decade in driving excellence across diverse industries. Adept at orchestrating high-impact teams, fostering a customer-centric environment, and achieving consistent results. As a seasoned Professional Recruiter, successfully built and managed key partnerships, ensuring a seamless and exceptional experience for both clients and candidates. Demonstrates a passion for customer service, consistently exceeding expectations through effective communication, problem-solving, and a commitment to delivering unparalleled satisfaction. Proven ability to lead teams to surpass sales targets, optimize operations, and establish lasting industry partnerships. Committed to elevating customer service standards and fostering a culture of success.
Leveraged advanced recruitment tools HireEZ, LinkedIn, Bullhorn Indeed, Monster, and CareerBuilder—across diverse industries to strategically source and close top-tier candidates for multiple clients simultaneously. Conducted meticulous background checks, crafted official offer letters, and ensured precise alignment with industry standards while maintaining frequent communication with hiring managers and candidates. Conducted comprehensive interviews and managed seamless onboarding processes for a diverse candidate pool.Posted requisitions for positions spanning diverse industries, optimizing job descriptions for effective talent attraction. Established robust partnerships with recruiters and hiring managers, ensuring a cohesive onboarding journey.
Directed successful end-to-end recruitment processes, collaborating seamlessly with stakeholders, hiring managers, and HR. Orchestrated a high-impact team for remote and on-site interviews, managing full-cycle recruitment, including diverse roles across various departments in several countries. Demonstrated adaptability in HR functions, such as posting jobs to the Hyatt Corporate website, creating requisitions, and organizing training sessions. Played a pivotal role in training, consulting, and advising clients directly, along with other LevelUp employees, showcasing expertise in full-cycle recruitment, onboarding, conducting background checks, and working with immigration attorneys and candidates directly to expedite various visa’s.
Efficiently managed high-volume call center operations, utilizing an Automated Call Distributor (ACD) to address inquiries and provide specialized information. Responsible for training all new employees. Demonstrated adept multitasking, handling customer interactions and data entry in multiple software applications simultaneously. Applied in-depth knowledge of complex laws, regulations, and policies, providing accurate explanations and solutions. Collaborated with law enforcement and state agencies, responding to verbal and electronic requests for information. Kept abreast of legislative changes, ensuring accurate and up-to-date information for inquiries. Integral in processing customer payments, ensuring adherence to government protocols.
Achieved consistent revenue growth, surpassing sales targets by strategically implementing effective merchandising and sales strategies. Led and motivated a high-performing sales team, resulting in the store consistently ranking as a top performer within the company. Developed and executed innovative promotional campaigns, driving increased foot traffic and boosting overall sales volume. Implemented successful inventory management strategies, minimizing stockouts and maximizing product availability for customers. Established strong relationships with key vendors, negotiating favorable terms and ensuring optimal product assortment. Provided exceptional customer service, resulting in high levels of customer satisfaction and repeat business. Analyzed sales data and market trends to make data-driven decisions, contributing to the store's competitive edge in the retail landscape.
Directed and oversaw all aspects of store operations, maintaining the highest standards of luxury and service in alignment with the brand's prestigious image. Successfully curated an exquisite selection of fine wines and gourmet foods, contributing to the store's reputation as a premier destination for connoisseurs. Developed and executed strategic marketing initiatives, elevating the store's brand and driving increased foot traffic from discerning clientele. Fostered a customer-centric environment, ensuring an unparalleled shopping experience for high-end clientele and cultivating lasting relationships. Led a team of dedicated professionals, providing training and guidance to ensure the delivery of exceptional service and product knowledge. Developed and managed relationships with top-tier vendors and suppliers, securing exclusive product offerings and maintaining a distinctive product assortment. Implemented effective inventory management practices, minimizing waste, and optimizing product freshness and quality.