Free Morian

as a Recruiter and HR Analyst at LevelUp, bringing over five years of full-cycle recruitment and HR expertise across healthcare, tech, manufacturing, engineering, and hospitality. Supported high-profile clients including Adventist Health, Cityblock Health, Hyatt Corporate, Global Finishing Solutions, Mesa Engineering Associates, Interstate Batteries, LinkedIn, Verra, Jefferies, Clever Devices, and various political campaigns. Managed sourcing, interviewing, and onboarding across global markets using tools such as HireEZ, LinkedIn Recruiter, Workday, Greenhouse, JazzHR, Bullhorn, and CareerBuilder. Drafted offer letters, conducted background checks, and ensured compliance with client and industry standards. Built strong partnerships with hiring managers and recruiters to deliver efficient, high-quality talent solutions at scale.

Efficiently managed high-volume call center operations, utilizing an Automated Call Distributor (ACD) to address inquiries and provide specialized information. Responsible for training all new employees. Demonstrated adept multitasking, handling customer interactions and data entry in multiple software applications simultaneously. Applied in-depth knowledge of complex laws, regulations, and policies, providing accurate explanations and solutions. Collaborated with law enforcement and state agencies, responding to verbal and electronic requests for information. Kept abreast of legislative changes, ensuring accurate and up-to-date information for inquiries. Integral in processing customer payments, ensuring adherence to government protocols.

I maintained accurate record-keeping with proactive attention to client information updates, coordinating with operations staff to resolve service problems and boost client satisfaction. I assisted a large volume of customers every day with a positive attitude and a focus on customer satisfaction, utilizing active listening skills to identify customer needs and provide appropriate solutions. I was awarded the Enterprise Risk Management champion with 100% compliance audits for the years 2018 & 2019.

Achieved consistent revenue growth, surpassing sales targets by strategically implementing effective merchandising and sales strategies. Led and motivated a high-performing sales team, resulting in the store consistently ranking as a top performer within the company. Developed and executed innovative promotional campaigns, driving increased foot traffic and boosting overall sales volume. Implemented successful inventory management strategies, minimizing stockouts and maximizing product availability for customers. Established strong relationships with key vendors, negotiating favorable terms and ensuring optimal product assortment. Provided exceptional customer service, resulting in high levels of customer satisfaction and repeat business. Analyzed sales data and market trends to make data-driven decisions, contributing to the store's competitive edge in the retail landscape.

Directed and oversaw all aspects of store operations, maintaining the highest standards of luxury and service in alignment with the brand's prestigious image. Successfully curated an exquisite selection of fine wines and gourmet foods, contributing to the store's reputation as a premier destination for connoisseurs. Developed and executed strategic marketing initiatives, elevating the store's brand and driving increased foot traffic from discerning clientele. Fostered a customer-centric environment, ensuring an unparalleled shopping experience for high-end clientele and cultivating lasting relationships. Led a team of dedicated professionals, providing training and guidance to ensure the delivery of exceptional service and product knowledge. Developed and managed relationships with top-tier vendors and suppliers, securing exclusive product offerings and maintaining a distinctive product assortment. Implemented effective inventory management practices, minimizing waste, and optimizing product freshness and quality.