Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Freedom Walker

Auburn

Summary

Dynamic Shift Lead Manager at Dunkin' Donuts with a proven track record in operations management and team motivation. Enhanced customer satisfaction through effective complaint resolution and staff training, while optimizing inventory to reduce waste. Skilled in policy enforcement and relationship building, fostering a collaborative environment that drives success.

Overview

2026
2026
years of professional experience
1
1
Certification

Work History

Shift Lead Manager

Dunkin' Donuts
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Managed inventory effectively, reducing wastage and optimizing stock levels for peak demand periods.
  • Resolved customer complaints promptly, maintaining a high level of customer satisfaction and brand reputation.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Oversaw daily operations, ensuring compliance with company policies, safety regulations, and industry best practices.
  • Supervised employees and oversaw quality compliance with company standards for food and services.

Warehouse Worker

Adecco

House Keeper

Private Companies
01.2020 - Current
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.

Nurse Aide

Private Duty
02.2019 - Current
  • Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Assisted with daily living activities for patients, ensuring optimal independence and quality of life.
  • Tended to patients with diverse medical conditions, including dementia, Parkinson''s disease, and diabetes, adapting care approaches accordingly.
  • Assisted patients with mobility issues in areas such as beds, wheelchair usage, and automobile travel.
  • Improved patient mobility by assisting with range-of-motion exercises, ambulation, and transfers.

Customer Service Manager

Walmart
08.2013 - 06.2016
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.

Education

Regions Diploma

Henninger Night School
Syracuse, NY

Skills

  • Team motivation
  • Workplace safety
  • Employee training
  • Policy enforcement
  • Operations management
  • Sales strategies
  • Staff scheduling
  • Cash handling
  • Opening and closing procedures
  • Accurate money handling
  • Relationship building
  • Decision-making

Certification

CPR

Timeline

House Keeper

Private Companies
01.2020 - Current

Nurse Aide

Private Duty
02.2019 - Current

Customer Service Manager

Walmart
08.2013 - 06.2016

Shift Lead Manager

Dunkin' Donuts

Warehouse Worker

Adecco

Regions Diploma

Henninger Night School

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Freedom Walker