Summary
Overview
Work History
Education
Skills
Accomplishments
Work Availability
Quote
Timeline
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Freedom Whitfield

Fort Pierce,FL

Summary

FREEDOM WHITFIELD PROFILE SUMMARY Experienced and dependable Quality Control Operator. Results-oriented critical thinker with proven track record in fast-paced environments through strategic thinking and execution. Specialized in engaging with staff to ensure an optimal and safe productive experience. Industrious Quality Controller highly effective at assessing product quality and recommending improvements to reduce operator errors and non-compliant parts. Experienced Quality Control Analyst with demonstrated track record of improving products and procedures with hands-on inspections, testing methods and data analysis. Disciplined professional with a systematic approach.

Overview

8
8
years of professional experience

Work History

Construction Skilled Laborer

HireQuest Direct
Fort Pierce, FL
10.2019 - Current
  • Erected and removed temporary structures such as trench liners and scaffolding to meet team needs.
  • Determined materials needed for daily shift and loaded vehicles with equipment and supplies.
  • Directed traffic away from hazardous locations to protect team members and general public.
  • Worked with more knowledgeable professionals to grow understanding of principles and construction standards.
  • Operated equipment such as fork trucks and skidders.
  • Demonstrated safe and proper operation of equipment and tools to prevent harm to team members.

Work laborer, •Solar Panel installer

Moss Solar
Fort Lauderdale, FL
10.2019 - Current
  • Used measuring tools such as gauges and tape measure to identify conforming parts during production.
  • Measured dimensions of finished pieces for conformance to specifications.
  • Operated equipment such as fork trucks and skidders.
  • Constructed and broke down temporary retaining walls and scaffolding to support project needs.

Williams Construction
Port Saint Lucie, FL
10.2019 - 09.2020
  • Safety Management
  • Advice, Monitoring and reporting in the workplace
  • Engage staff in programs that ensure safe practice in the workplace

Quality Controller

Gielow Pickles
Fort Pierce, FL
03.2019 - 08.2019

Tie - Quality Controller

Concrete
Fort Pierce, FL
12.2018 - 02.2019
  • Performed continuous reviews of quality management system
  • Assessed incoming parts for adherence to production requirements
  • Developed and implemented quality assurance improvements
  • Determined proper corrective actions to bring products in line with requirements
  • Maintained compliance with safety and clean area procedures.

Lead Engineering - Foreman

Concrete
Fort Pierce, FL
12.2017 - 12.2018
  • Maintained zero site accidents and lost workdays for one year
  • Ensured projects were completed according to approved time, quality, and cost estimates
  • Planned operations to meet established schedules, factoring in order demands and business forecasts
  • Reviewed project details to ensure correct materials and equipment were brought to job sites
  • Reworked positions and workflow based on individual abilities and production targets
  • Interacted in positive manner with employees to demonstrate high standards and mitigate issues effectively
  • Set and revised production schedules to meet changing demands
  • Evaluated incoming materials for quality and amounts ordered.

Customer Service Representative

Convey Health Solutions
Fort Pierce, FL
10.2016 - 01.2017
  • Giving customer service over the phone to elderly people
  • Provided accurate and appropriate information in response to customer inquiries
  • Demonstrated mastery of customer service call script within specified timeframes
  • Collected customer feedback and made process changes to exceed customer satisfaction goals
  • Addressed customer service inquiries in a timely and accurate fashion
  • Developed effective relationships with all call center departments through clear communication
  • Properly directed inbound calls in phone queues to improve call flow.

Customer Service Associate

K-Mart
Raton, Boca, FL
12.2014 - 12.2014
  • Responded to citizens' complaints and requests for information and services
  • Responded to all inquiries from the public in a prompt and professional manner
  • Assisted in creating promoting and executing a wide variety of promotional sales and marketing plans
  • Managed customer relations and customer service through daily communication and interaction
  • Improved customer satisfaction ratings by addressing issues and fostering timely resolution
  • Provided primary customer support to internal and external customers in fast-paced environment.

Education

Bachelor of Science - Public Safety Administration

Florida Atlantic University
Boca Raton, FL
07.2016

Skills

  • Large-Scale Measurement
  • Safety Behaviors Expertise
  • Team Player
  • Equipment Maintenance
  • Forklift Driving
  • Code Compliance
  • Worksite Safety and Maintenance
  • Safety-First Mentality

Accomplishments

  • Provided quality assurance from every stage of product development process, from manufacturing to packaging Customer satisfaction Instruction Materials Policies Safety Program implementation Compliance regulations Materials inspections Operations monitoring Performance testing Conducted employee audits to check production performance against process standards Maintained compliance with safety and clean area procedures Liaised between quality control and other departments and contractors, providing project updates and consultation Conducted investigations into questionable test results Assessed incoming parts for adherence to production requirements Completed supporting documentation for testing procedures, including data capture forms, equipment logbooks and inventory forms Call center, Sales Consultation, Script Customer relations,
  • Phone Customer satisfaction,
  • Workflow Customer service Customer support Product development Documentation Fashion Fast Forms Instruction Inventory Marketing plans Materials Packaging Policies Quality Quality assurance Quality control Quality management Safety

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Timeline

Construction Skilled Laborer

HireQuest Direct
10.2019 - Current

Work laborer, •Solar Panel installer

Moss Solar
10.2019 - Current

Williams Construction
10.2019 - 09.2020

Quality Controller

Gielow Pickles
03.2019 - 08.2019

Tie - Quality Controller

Concrete
12.2018 - 02.2019

Lead Engineering - Foreman

Concrete
12.2017 - 12.2018

Customer Service Representative

Convey Health Solutions
10.2016 - 01.2017

Customer Service Associate

K-Mart
12.2014 - 12.2014

Bachelor of Science - Public Safety Administration

Florida Atlantic University
Freedom Whitfield