Freedom Witten
Sacramento,CA
Summary
Committed employee; skilled in working under pressure and adapting to new situations and challenges. Well versed in navigating community resources and a passionate people person.
Overview
16
16
years of professional experience
Work History
Case Manager II
City Net Homeless Services
Sacramento, CA
08.2023 - Current
- Assessed clients' needs, developed service plans and monitored progress towards goals.
- Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
- Provided crisis intervention support for clients in emergency situations.
- Developed individualized care plans with input from clients and their families.
- Collaborated with medical professionals to coordinate treatment plans for clients.
- Maintained accurate case records and documentation according to agency guidelines.
- Counseled clients on available resources within the community that could help meet their needs.
- Monitored client progress through regular follow-up contacts.
- Provided referrals to appropriate health care providers or other community resources.
- Participated in interdisciplinary team meetings to discuss treatment options.
- Educated clients about mental health conditions, medications and self-care techniques.
- Coordinated transportation services for clients who lacked access to reliable transportation.
- Assisted with applications for government benefits such as Medicaid or Social Security Disability Insurance.
- Participated in professional development activities related to case management best practices.
- Advised staff members on effective strategies for working with challenging client behaviors.
- Utilized HMIS to document client progress, update records, and ensure compliance with agency and funding requirements.
- Facilitated client access to social services, including SNAP, Medicaid, and other public benefits, enhancing their overall stability.
- Provided referrals for clients to mental health services, substance abuse programs, housing support, and employment resources.
- Collaborated with local agencies and non-profits to connect clients with affordable housing opportunities, emergency shelters, and transitional housing.
Direct Support Professional/Medical & Behavioral Health Management
S.T.E.P. (Strategies To Empower People)
Sacramento, CA
09.2021 - 08.2023
- Provided assistance with resident developmental goals
- Supported residents while maintaining a healthy and safe environment
- Assisted residents with daily living skills
- Administered medication(s) according to guidelines
- Aided in implementing treatments, training programs, and developmental/behavioral plans
- Encouraged community participation
- Documented all observations and daily progress notes.
Youth Mentor
The Way Outfitters
Sacramento, CA
10.2013 - 08.2021
- Assisted with the development of individualized plans for youth to achieve their goals.
- Facilitated group activities to help build social skills and increase self-esteem.
- Provided guidance, support, and encouragement to at-risk youth.
- Collaborated with parents, teachers, counselors, and other professionals to ensure positive outcomes for youth.
- Developed strategies to address challenging behaviors in a constructive manner.
- Conducted assessments to identify underlying issues that could be addressed through mentorship.
- Maintained records of progress on goals and objectives set by youth participants.
- Created an environment that was safe and supportive for all participants in mentoring sessions.
- Advised youth on resources available within the community that can assist them.
- Encouraged healthy communication between youths and their families or guardians.
- Actively listened to understand the needs of each individual participant.
Residential Services Specialist
W.E.A.V.E.(Women Escaping A Violent Environment)
Sacramento, CA
02.2012 - 09.2013
- Created and maintained professional relationships with all residents to foster an atmosphere of empathy and safety; supported residents in a manner that honored their individual experiences
- Actively worked to reduce barriers to services for all residents and provided services that were responsive and inclusive to all survivors, regardless of their characteristics or experiences
- Approached all residents in a survivor-centered, trauma-informed manner
- Provided in the moment emotional support for residents experiencing immediate crisis; facilitated connections between residents and their assigned case manager for non-emergency issues or those that require follow up
- Maintained high visibility for residents in the primary safehouse facility during peak times by staffing the central desk at the shelter.
Homeless Services Intake/Case Management
St.John’s Women & Children Shelter
Sacramento, CA
03.2009 - 01.2011
- Demonstrated flexible and efficient time management and ability to prioritize workload
- Demonstrated leadership to gain and maintain credibility, trust, and respect of employees
- Took calls from clients in need of agency programs, asked screening/qualification questions
- Provided support and direction for people as they transition from homelessness to housing
- Helped participants create support systems and participate in the community as they desire
- Provided independent living skills instruction to shelter residents
- Worked with clients on a one-on-one basis to provide education, guidance and referrals tailored to each client’s unique circumstances and created housing stability plans.
Skills
- Case Management
- Conflict Resolution
- Customer service
- Flexible
- Able to work in fast paced environments
- Trauma Informed Care
- Client Documentation
- Appointment Scheduling
- Behavioral Management
- Behavior Redirection
- Care Plan Assessment
- Crisis Management
- Compassionate Client Care
- Charting and Documentation
- Client Support
- Goal Setting
- HMIS (Homeless Management Information System)
- Agency Collaboration
- Referral Services/Specialist
Timeline
Case Manager II
City Net Homeless Services
08.2023 - Current
Direct Support Professional/Medical & Behavioral Health Management
S.T.E.P. (Strategies To Empower People)
09.2021 - 08.2023
Youth Mentor
The Way Outfitters
10.2013 - 08.2021
Residential Services Specialist
W.E.A.V.E.(Women Escaping A Violent Environment)
02.2012 - 09.2013
Homeless Services Intake/Case Management
St.John’s Women & Children Shelter
03.2009 - 01.2011
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