Freeman Zayzay
Columbus ,OH
Summary
Accomplished Systems Operator with expertise in system monitoring and customer support at Samclub. Enhanced network security and reduced downtime by implementing advanced protocols. Recognized for strong problem-solving and teamwork skills, contributing to cost-saving initiatives and improved system delivery. Proven ability to adapt quickly to new technologies and drive continuous improvement in operational efficiency.
Overview
2026
2026
years of professional experience
Skills
- Customer support
- System monitoring
- Software installation
- Data center operations
- Security protocols
- Equipment installation
- Backup and recovery
- Server management
- Strong work ethic
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Effective multitasking
- Excellent communication
- Critical thinking
- Organizational skills
- Team collaboration
- Creative thinking
- Active listening
- Effective communication
- Verbal and written communication
- Decision-making
- Testing and troubleshooting
- Help desk support
- Microsoft office
- Documentation skills
- Technical troubleshooting
Work History
Systems Operator/ Customer Service
Samclub
2020 - Current
- Operated and monitored systems to ensure optimal functionality and performance
- Assisted in troubleshooting technical issues to minimize downtime
- Followed safety protocols during operations to maintain a secure work environment
- Collaborated with team members to support daily operational tasks
- Documented system performance and reported findings to supervisors
- Learned and utilized various software tools for system management
- Participated in training sessions to enhance technical skills and knowledge
- Adapted quickly to new technologies and processes within the operational framework
- Partnered with system administrators to maintain operating system and application patch levels.
- Collaborated with team to develop and communicate ideas and ways to improve system delivery and security.
- Contributed to cost-saving initiatives by identifying areas of improvement within existing infrastructure setups.
- Coordinated with vendors for hardware procurement and installation, achieving cost savings on IT equipment purchases.
- Maintained network users, mail accounts and directories to optimize network security.
- Conducted regular audits on user accounts, permissions, and access control lists, ensuring compliance with company policies.
- Monitored system and application availability and performance information to support efficient operation.
- Implemented software upgrades to keep systems up-to-date and maintain optimal performance levels.
- Improved network security with the implementation of firewall systems and encryption protocols.
- Reduced downtime by conducting regular system maintenance and updates.
- Trained and supported end-users with software, hardware, and network standards and use processes.
Quality Assurance Associate
Samclub
2020 - Current
- Led quality assurance initiatives to enhance product reliability and customer satisfaction.
- Developed and implemented testing protocols for new product launches, ensuring compliance with industry standards.
- Mentored junior QA team members on best practices in testing procedures and documentation standards.
- Analyzed defect reports and identified trends to drive continuous improvement in product quality.
Education
High School Diploma - Cyber Security
Wilmington University
New Castle, DETimeline
Systems Operator/ Customer Service
Samclub
2020 - Current
Quality Assurance Associate
Samclub
2020 - Current
High School Diploma - Cyber Security
Wilmington University