Frehiwot Hailu
Silver Spring,MD
Summary
Detail-oriented Quality Assurance Engineer with 4 years of experience in Manual, UAT, and Regression testing in high-volume environments. Specializes in validating payment workflows, including POS systems and API integrations. Skilled in negative testing for effective error handling and managing the QA lifecycle, from test case design in TestRail to defect tracking in Jira.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Quality Assurance Engineer
SpotOn
San Francisco, USA
03.2022 - 02.2026
- Designed and executed comprehensive test plans and test cases to validate full POS system functionality, including end-to-end payment workflows
- Performed end-to-end testing of POS (card-present) and online ordering platforms, validating payment transactions, declines, refunds, and error handling scenarios
- Tested full restaurant ordering workflows, including third-party integrations with DoorDash, ensuring accurate order synchronization and payment processing across systems
- Developed and executed positive and negative test scenarios to validate payment behavior, including failed transactions, invalid inputs, and edge cases
- Validated transaction data and backend responses across integrated systems, ensuring accuracy and consistency throughout the payment processing lifecycle
- Executed reconciliation validation by comparing transaction data across systems, ensuring accurate payment reporting and financial consistency
- Performed payment gateway testing by validating API request/response flows, ensuring correct transaction status, error handling, and integration with external payment processors
- Provided UX/UI feedback on payment flows, including receipts, error messages, and transaction outcomes, enhancing user experience
- Documented test execution, defects, and results in Jira and test management tools, ensuring clear communication, traceability, and timely issue resolution
Quality Assurance Analyst
Zynga
San Mateo, USA
07.2021 - 02.2022
- Developed detailed test plans and test cases for mobile game features on Android and iOS
- Validated design specs and user stories, ensuring thoroughness and minimizing potential risks
- Collaborated with developers and UX teams to identify, reproduce, and document bugs, facilitating timely resolutions
- Streamlined QA process by introducing organized test case tracking and reusability framework, improving test coverage
Education
Bachelor of Arts - International Relations
New Generation University College
Addis Ababa, Ethiopia08-2016
Skills
- Cucumber and Selenium
- Postman and API testing
- Regression and smoke testing
- User acceptance testing
- Integration testing and BDD
- Test case design and automation
- Defect tracking and QA reporting
- Jira and TestRail
- Agile methodologies
- SQL basics and network analysis
- Root cause analysis
- Payment testing
- UX/UI feedback and usability testing
- Confluence and Slack
- Google Workspace and Microsoft Teams
- Manual testing expertise
- Collaboration and communication skills
Certification
- Certified Scrum Master (CSM), Scrum Alliance
- Google Cybersecurity Professional Certificate, Coursera
Pronouns
She/Her
Timeline
Quality Assurance Engineer
SpotOn
03.2022 - 02.2026
Quality Assurance Analyst
Zynga
07.2021 - 02.2022
Bachelor of Arts - International Relations
New Generation University College