Summary
Overview
Work History
Education
Skills
Timeline
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Freida Footman

Brooklyn,NY

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

40
40
years of professional experience

Work History

Mental Health Therapy Aide

NYS Office Of Mental Health
04.2022 - 03.2025
  • Improved patient well-being by implementing individualized care plans and therapeutic interventions.
  • Managed behavioral issues professionally using established techniques, maintaining an orderly therapeutic environment conducive to healing process.
  • Ensured patient safety and maintained a secure facility by conducting regular safety checks and adhering to strict protocols.
  • Participated in ongoing professional development opportunities to stay current on best practices and emerging trends in mental health care.

Property Manager

Black Veterans For Social Justice
10.2018 - 03.2022
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.
  • Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
  • Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.

Office Manager

Black Veterans For Social Justice
11.2012 - 09.2018
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Conducts a thorough SSVF rapid housing and homeless prevention program eligibility screening.


Food Service Specialist

United States Army
03.1985 - 03.1991
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Spearheaded efforts to achieve high health inspection scores through diligent adherence to sanitation guidelines and regulations.
  • Conducted regular equipment maintenance checks, prolonging the lifespan of vital appliances within the facility.
  • Kept surfaces, tools and equipment clean and sanitized.
  • Implemented employee training programs to increase overall knowledge and performance within the food service department.

Education

High School Diploma -

Clara Barton High School
Brooklyn, NY
06-1983

Skills

  • Customer service-focused
  • Exceptional oral and written communication skills
  • Staff management
  • Software utilization
  • Lease renewals
  • Administrative support
  • Fair housing mandates
  • Accounting operations
  • Work order monitoring
  • Microsoft Word and Excel

Timeline

Mental Health Therapy Aide

NYS Office Of Mental Health
04.2022 - 03.2025

Property Manager

Black Veterans For Social Justice
10.2018 - 03.2022

Office Manager

Black Veterans For Social Justice
11.2012 - 09.2018

Food Service Specialist

United States Army
03.1985 - 03.1991

High School Diploma -

Clara Barton High School

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Freida Footman