Freigry Irina Mora King
Kissimmee,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Hub Group
Gurnee, IL
03.2022 - 04.2024
- Entering, processing, and coordinating all account orders received by e-mail and telephone.
- Administer, change and updates to open customer orders upon request.
- Plan and track shipments of orders and shipments according to customer requirements.
- Make updates to customer account information in the data base.
- Provide customers with periodic order status updates as appropriate.
- Providing knowledgeable answers, in a timely and efficient manner, to all incoming customers’ inquiries pertaining to product, pricing, availability and back orders.
- Check in Drivers who are delivering or picking up freight.
- Answer phones and e-mails in a prompt and courteous manner.
- Verify and process shipping document accurately.
- Check out Drivers, print Bills of Lading and process system updates.
- Other duties as assigned: (scanning documents, printing labels, picking and packing orders, place labels in the box).
- Assist with various projects as assigned by direct supervisor.
Data Entry Clerk
Lesaint Logistics
Gurnee, IL
06.2019 - 02.2022
- Check all data for accuracy.
- Maintain privacy and Confidentiality.
- Scan paper documents to keep system records.
- Ensure client service utilization.
- Prepare and process billing and other contracted services.
- Responsible for coordinating services, submitting reports.
- Complete Data Entry as required by program.
- Miscellaneous duties as determined by supervisor.
Client Service Representative/Bank Teller
Banco Popular Dominicano
Moca, Espaillat- Dominican Republic
08.2014 - 04.2018
- Ensures and promotes that all transactions and inquiries are managed within our compliance and regulatory standards.
- Delivers a unique customer experience utilizing effective questioning and active listening skills to anticipate and determine customer needs ensuring a high level of satisfaction in adherence to established policies and procedures.
- Promotes and provides information on the bank’s products, services, and channels. Identifies cross-selling opportunities and refers the customer to the appropriate sales team member.
- Receives, records, and channels claims, and inquiries from customers or potential customers and provides applicable guidance.
- Documents calls and service inquiries in existing bank systems and applications.
- Escalates and refers customer matters to next-level management or appropriate operational areas.
- Consistently provides the customer with a high level of quality service.
- Collect appropriate documentation to set up new accounts.
Education
BBA - Business Administration
Utesa
Dominican Republic10-2013
Skills
- Data Entry
- Product Knowledge
- Appointment Scheduling
- Positive and professional
- High-energy attitude
- Filing
- Order Processing
- Receiving support
- Route Management
- Process Optimization
- Consultative Sales
- Complaint resolution
Languages
Spanish
Professional
English
Professional
Timeline
Customer Service Representative
Hub Group
03.2022 - 04.2024
Data Entry Clerk
Lesaint Logistics
06.2019 - 02.2022
Client Service Representative/Bank Teller
Banco Popular Dominicano
08.2014 - 04.2018
BBA - Business Administration
Utesa
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