Freilin Perez Lopez
Allentown,USA
Summary
Dedicated customer service professional with a robust background in relationship management and conflict resolution. Known for effective communication and problem-solving skills, enhancing customer satisfaction and operational success. Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.
Overview
9
9
years of professional experience
Work History
ASSR
CINTAS, Professional Uniform and Facility Services
Allentown, Pennsylvania
02.2025 - Current
- Coordinated schedules and meetings for senior management and team members.
- Supported project planning by tracking deadlines and deliverables effectively.
- Facilitated onboarding processes for new employees and interns in the office.
- Collaborated with team members to prioritize tasks and allocate resources efficiently.
- Greeted visitors, clients and guests in a professional manner.
- Organized and maintained filing systems for documents and records.
- Entered data into databases accurately and efficiently.
- Developed positive relationships with internal customers through effective communication techniques.
- Ensured office equipment was operational, stocked with supplies and maintained in a clean condition.
- Archived confidential material using established procedures.
- Handled confidential information with discretion and integrity.
- Maintained positive working relationship with fellow staff and management.
- Coordinated support to facilitate general office operations.
- Broke down boxes for garbage and recycling.
- Reviewed and approved vendor invoices.
- Performed accounting or financial analysis.
- Reserved and managed meeting room availability.
- Scheduled service and changed and ordered toner to keep printers and copiers functioning.
Assistant Restaurant Manager
Ritz Barbecue
Allentown, United States
05.2022 - 02.2025
- Company Overview: Assistant Manager for a fast-paced, high-traffic family restaurant.
- Helps to oversee a staff of approximately 25-30 people on a daily basis.
- Addresses needs and concerns of all staff members.
- Assists with ordering food and other products from several distributors.
- Experienced with all aspects of POS system.
- Open and close restaurant on a regular basis.
- Assistant Manager for a fast-paced, high-traffic family restaurant.
- Assisted in recruiting, training, and scheduling staff members.
- Supervised food preparation, ordering of supplies, and inventory control.
- Monitored customer service standards and took corrective action when needed.
- Managed cash register operations including deposits and reconciling discrepancies.
- Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
- Counseled and disciplined restaurant staff to maintain compliance standards, and performance requirements.
Customer Service Representative
KM2 Solutions
Santo Domingo, Dominican Republic
08.2020 - 03.2022
- Company Overview: Worked on a team handling inbound and outbound customer service calls for Santander Consumer USA's SCUSA project.
- Worked on a team handling inbound and outbound customer service calls for Santander Consumer USA's SCUSA project.
Customer Service Representative
Call Center Pros
Santo Domingo, Dominican Republic
01.2017 - 06.2020
- Company Overview: Focused on outbound sales calls and various customer service duties for healthcare insurance provider, Cobra.
- Called potential costumers, discussed Cobra's many advantages and offered them to enroll with Cobra's services.
- Answered inbound calls from current and potential customers.
- Addressed a wide-range of questions, concerns and issues in a timely and professional manner.
- Verified customer accounts and entered/updated customer information in Cobra database.
- Followed up with all customers after issue resolution.
- Focused on outbound sales calls and various customer service duties for healthcare insurance provider, Cobra.
Education
Software Engineering -
UASD ( Universidad Autonoma Santo Domingo )
SANTO DOMINGO, DOMINICAN REPUBLIC03.2014
Skills
- Computer proficiency
- Project planning
- Inventory control
- Cash register operations
- Effective communication
- Problem solving
- Conflict resolution
- Team building
- Task prioritization
- First Aid/CPR
- Google drive
- Leadership
- Customer relations
- Microsoft office
- Schedule coordination
- Project management
- Inventory management
- Customer relationship management
- Financial analysis
- Staff training
- Bilingual communication
- Customer service
- Multitasking skills
Languages
Spanish
Native/ Bilingual
English
Full Professional
Timeline
ASSR
CINTAS, Professional Uniform and Facility Services
02.2025 - Current
Assistant Restaurant Manager
Ritz Barbecue
05.2022 - 02.2025
Customer Service Representative
KM2 Solutions
08.2020 - 03.2022
Customer Service Representative
Call Center Pros
01.2017 - 06.2020
Software Engineering -
UASD ( Universidad Autonoma Santo Domingo )
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