Washed down facility walls, floors, and doors regularly with cleaning solutions and sprayers.
Maintained a sanitary environment with daily inspections and timely maintenance of assigned areas.
Collected, sorted, and disposed of garbage and recycling from production work areas.
Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
Enhanced cleanliness by thoroughly sweeping, mopping, and sanitizing various surfaces in public spaces.
Handled spills in work and common areas and used proper methods to clean and sanitize each material.
Maintained detailed records of all sanitation activities for billing and tracking purposes
Streamlined cleaning processes through the efficient use of equipment such as pressure washers, vacuum trucks, and brooms.
Prepared cleaning solutions and equipment in accordance with health and safety standards.
Upheld strict cleanliness standards by closely adhering to company policies, municipal codes, and industry regulations regarding sanitation practices.
Worked with team members from multiple departments to maintain strict cleanliness standards.
Service Manager
Jose Alejandro Kantun
04.2022 - 04.2023
Resolved customer complaints in professional and timely manner.
Met with customers to discuss service needs and offer available solutions.
Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
Hired, trained and supervised team of service staff members to meet business goals.
Chef De Partie
Miguel Cordero
02.2017 - 04.2022
Provided support in all areas of the kitchen as needed, demonstrating versatility and adaptability under pressure.
Trained kitchen staff to perform various preparation tasks under pressure.
Demonstrated strong multitasking abilities, managing multiple stations during busy service periods.
Maintained well-organized mise en place to keep work consistent.
Hotel Manager
Gustaves Monel
06.2016 - 04.2019
Hired and trained new employees, demonstrating best methods for serving clients and guests.
Regularly analyzed guest feedback data to identify and address areas where improvements could be made, resulting in consistently high customer satisfaction ratings.
Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
Conducted regular staff performance evaluations, identifying areas for improvement and providing constructive feedback.
Established a positive work culture that promoted teamwork, collaboration, and employee morale.
Increased guest satisfaction by implementing innovative customer service initiatives and staff training programs.
Implemented revenue management strategies to maximize room rates, occupancy levels, and overall profitability.
Chef Assistant
Wilson Laguerre
04.2012 - 04.2017
Prepared and cooked quality meals in high-volume, fast-paced service environments.
Followed recipes and instructions to achieve quality and presentation standards.
Maintained a clean and organized workspace, adhering to strict sanitation guidelines for a safe kitchen environment.
Assisted head chef in menu planning for optimal ingredient utilization and minimized food waste.