FRENCHETTA WILLIAMS
Mount Holly,NC
Summary
Proven expertise in patient care and billing dispute resolution, honed across roles at Drive Of Faith and Meridian Laboratory. Excelled in enhancing customer engagement and streamlining financial reporting, achieving a significant reduction in billing discrepancies. Skilled in medical terminology and patient account management, I bring a blend of analytical prowess and compassionate service to every task.
Overview
31
31
years of professional experience
Work History
Paraprofessional
Beyond Belief Family Care
04.2025 - Current
- Oversaw clients at group home and common areas to monitor, enforce rules, and support the clients.
- Improved clients management by assisting them with behavioral interventions and monitoring clients progress.
- Supervised clients during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
- Fostered a positive learning environment by establishing strong rapport with clients and faculty members.
Medical Biller and Coder
Pain Clinic of North Carolina
03.2025 - Current
- Correctly coded and billed medical claims for various hospital and nursing facilities.
- Reduced claim denials through meticulous verification of patient eligibility and coverage benefits prior to claim submission.
- Worked closely with physicians to accurately assign ICD-10 diagnostic codes for optimal reimbursement rates from insurance companies.
- Processed insurance company denials by auditing patient files, researching procedures, and diagnostic codes to determine proper reimbursement.
Customer Service/Patient Transporter
Drive Of Faith
08.2005 - 03.2025
- Assisted patients with entering and exiting vehicles, and transferring from or to wheelchairs or stretchers.
- Conducted routine checks of transport equipment to ensure safety and functionality, reporting any issues to management.
- Greeted and assisted patients in wheelchairs to their appointments.
- Answer phones and dispatching vans. .
- Take payment
A/R Billing Specialost
Meridian Laboratory
03.2023 - 08.2024
- Reconciled A and R ledger with third-party systems such as QuickBooks.
- Compiled reports of unpaid invoices to be reviewed by management.
- Assisted in the preparation of annual budget forecasts.
- Created periodic reports detailing aging receivables, cash flow projections.
- Maintained an organized filing system of all transactions and documents related to billing activities.
- Drafted letters for overdue invoices and initiated follow up calls when necessary.
- Conducted regular audits of A and R ledgers to ensure compliance with company policies and procedures.
- Reviewed customer accounts and updated payment information in billing system.
- Investigated customer inquiries regarding billing issues..
- Handled accounts payable and receivable, including invoicing and payment processing.
- Performed bookkeeping and accounting consulting services.
- Reduced financial discrepancies by verifying accounting statements.
- Received and recorded cash, checks and transfers.
- Checked postings and documents for correctness, accuracy and proper coding.
Insurance Verification Specialist
SCA
02.2009 - 08.2023
- Conducted follow-ups with insurance companies to expedite verification processes.
- Checked documentation for appropriate coding, catching errors and making revisions.
- Liaised with insurance companies to obtain pre-authorizations for procedures and medications.
- Communicated with insurance carrier, patient and third party or employer to verify patient insurance benefits.
- Interpreted Explanation of Benefits statements from various insurers and communicated relevant information with other departments as needed.
- Determined estimated self-pay portion by calculating charges, co-insurance and deductibles.
Dental Assistant
US Army
10.1994 - 10.2001
- Educated patients on techniques to optimize oral hygiene, control plaque and protect teeth and gums.
- Passed instruments to dentist, gently sprayed water, suctioned fluids and mixed materials to support dentists during procedures.
- Provided support services such as stocking rooms with supplies, cleaning trays and changing linens between patients.
- Utilized automated washers to sterilize instruments and prevent cross-infection between patients.
- Briefed patients on dental procedures and payment plans to help make informed decisions.
- Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment.
- Documented patient records with procedures performed and added notes taken to charts.
- Assisted dentist during examinations by retracting patient's cheeks and tongue.
Education
Associates - Medical Administration -
Central Peidmont Community College
Charlotte, NC05.2017
Associate in Business Management -
CPCC
Charlotte, NC05.2015
Skills
- Proficient in Microsoft Office Suite
- Strong leadership abilities
- Excellent teamwork skills
- Creative problem-solver
- Detail-oriented and organized
- Skilled at prioritizing tasks effectively
- Proficient in project scheduling and timeline management
- Adept at delegating tasks efficiently
- Experienced in using productivity tools and software
- Waystar
- Kareo
- Availity
- Health pac
- Harvest
- Dispathcher (Route Genie)
Timeline
Paraprofessional
Beyond Belief Family Care
04.2025 - Current
Medical Biller and Coder
Pain Clinic of North Carolina
03.2025 - Current
A/R Billing Specialost
Meridian Laboratory
03.2023 - 08.2024
Insurance Verification Specialist
SCA
02.2009 - 08.2023
Customer Service/Patient Transporter
Drive Of Faith
08.2005 - 03.2025
Dental Assistant
US Army
10.1994 - 10.2001
Associates - Medical Administration -
Central Peidmont Community College
Associate in Business Management -
CPCC