Frenchie Wilkerson
Park Forest,IL
Summary
Experienced Commercial Clerk with a proven track record of enhancing team productivity through accurate administrative support on escalated C1 calls. Responds to information requests, investigates discrepancies, and resolves customer account issues. Goal-oriented with strong typing, prioritization, multitasking, and planning skills. Enthusiastic about maximizing service and first call resolution on escalated calls, leveraging 27 years of clerical and CIMS experience for effective operations. Proficient in CIMS, communicative, team-oriented, and skilled in phone answering.
Overview
27
27
years of professional experience
Work History
Commercial Clerk 1
ComED
08.1991 - 10.2018
- Delivered high-quality customer service through deep commitment to knowledge and performance.
- Supported office clerical functions using word processing and other software, email.
- Followed confidentiality rules to preserve data quality and reduce potential information compromise.
- Assisted with payment processing and investigated financial discrepancies.
- Collected and entered payment data into system, maintaining complete confidentiality and accuracy.
- Responded promptly to escalated calls from CSR about customer questions about account escalations.
- Identified issues and utilized emotional intelligence and diplomatic communication to defuse escalated calls from the CSR.
Education
Business Administration
Tallahassee Community College
Tallahassee, FLSkills
- Customer Satisfaction
- Data Entry
- Switchboard Operation
- Team Collaboration
- Problem Solving
- Verbal and Written Communication
- Multitasking and Prioritization
- Peer Relationships
- Handling Payments
- Quality Control
- Skilled in typing and answering phones
- Administrative Tasks
Timeline
Commercial Clerk 1
ComED
08.1991 - 10.2018
Business Administration
Tallahassee Community College
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