Summary
Overview
Work History
Skills
Certification
Languages
Timeline
Generic

Frencia Huizar

Laguna Niguel,CA

Summary

Accomplished Pharmacy Technician with a proven track record at CVS Pharmacy, adept in medication dispensing and insurance billing, alongside exceptional customer service skills. Enhanced pharmacy efficiency through workflow optimization, demonstrating a keen eye for drug inventory control. Skilled in both Medicare and Medicaid processes, ensuring compliance and high patient satisfaction.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Pharmacy Technician

CVS Pharmacy
Laguna Niguel, CA
05.2017 - Current
  • Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
  • Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
  • Provided customer service to patients by answering questions about medications and health-related topics.
  • Managed filing of prescriptions, both electronically and manually.
  • Verified accuracy of medication labels before they were dispensed to customers.
  • Received payment from customers and processed credit card transactions when necessary.
  • Resolved customer complaints in a timely manner while maintaining professionalism at all times.
  • Checked expiration dates on medications to ensure that only unexpired products were dispensed.
  • Restocked shelves with new supplies of medications as needed.
  • Provided education materials about medications to patients upon request.
  • Assisted in training new employees on pharmacy procedures.
  • Organized work areas so that everything was easily accessible when needed.
  • Teamed with peers, technicians and pharmacists to prioritize and complete orders.
  • Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
  • Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
  • Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
  • Verified prescriptions and drug labels, documents and packages.
  • Processed insurance claims and handled billing inquiries to ensure customer satisfaction.
  • Maintained a clean and organized pharmacy workspace, adhering to safety and hygiene standards.
  • Entered patient and prescription information into pharmacy software systems with high attention to detail.
  • Ensured compliance with state and federal pharmacy laws and regulations.
  • Participated in pharmacy inventory management, including tracking expiration dates and removing outdated medications.
  • Assisted pharmacists in filling prescription orders accurately and efficiently.
  • Participated in continuing education and training to stay current with pharmacy practices and technology.
  • Monitored prescription refill requests and communicated with patients regarding their status.
  • Implemented and followed pharmacy protocols for medication disposal and waste management.
  • Collaborated with healthcare providers to clarify prescription orders and resolve medication discrepancies.
  • Provided exceptional customer service, addressing patient questions and concerns with empathy.
  • Enhanced pharmacy efficiency by developing and implementing organizational systems.
  • Answered telephones to respond to questions or requests.
  • Entered prescription information into computer databases.
  • Operated cash registers to accept payments from customers.
  • Assisted customers by answering questions, locating items or referring to pharmacist for medication information.
  • Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling.
  • Received written prescription or refill requests, verifying information for completeness and accuracy.
  • Greeted customers and answered questions regarding personal medications or over-the-counter pharmacy products.
  • Cleaned and maintained equipment or work areas according to prescribed methods.
  • Maintained proper storage and security conditions for drugs.
  • Received and stored incoming supplies and informed supervisors of stock needs and shortages.
  • Prepacked bulk medicines, filled bottles with prescribed medications and typed and affixed labels.

Payroll Technician

DHS/ICE
Laguna Niguel, CA
10.2013 - 05.2016
  • Processed payroll data, including hours worked, taxes withheld, and deductions for benefits.
  • Ensured accuracy of employee tax withholding forms by verifying payroll records.
  • Provided support in resolving payroll discrepancies and errors.
  • Verified employee information such as address changes, salary adjustments and benefit deductions.
  • Maintained confidential employee records according to company policies and procedures.
  • Researched and responded to inquiries from staff regarding paychecks or payroll matters.
  • Prepared reports for submission to government agencies such as Social Security Administration and IRS.
  • Managed direct deposit processes for all employees within the organization.
  • Reviewed timesheets for accuracy before entering into payroll system.
  • Audited employee files regularly to ensure compliance with applicable laws and regulations.
  • Generated year-end W-2 forms for employees in accordance with federal guidelines.
  • Developed training materials related to Payroll systems and procedures; provided instruction on proper utilization of software applications used in processing Payroll transactions.
  • Organized documents relating to employment verification requests from external sources.
  • Onboarded new employees in time reporting and payroll systems.
  • Processed employee rehires, transfers, terminations and withholdings.
  • Collaborated with employees and supervisors to immediately resolve discrepancies in timesheets.
  • Oversaw payroll processing to comply with tax laws and court-ordered wage assignments and garnishments.
  • Extracted information from payroll system and generated reports for various departments and vendors.
  • Conducted regular audits of payroll records to ensure accuracy and compliance.
  • Researched and resolved employee payroll questions and issues via email, phone and in person.
  • Conducted audits of employee wages and withholdings to ensure compliance with established rules and regulations.
  • Performed manual calculations to ensure accuracy of payroll entries.
  • Assisted with the implementation of a new payroll system.

Skills

  • Proper labeling
  • Prescription Filling
  • Insurance Billing
  • Billing support
  • Drug Inventory Control
  • Intravenous admixture preparation
  • Insurance Verification
  • Order Verification
  • Patient confidentiality
  • Medicare and Medicaid process
  • Supply Restocking
  • Insurance reconciliation
  • Medication Dispensing
  • Workflow Optimization

Certification

  • Pharmacy Technician certified
  • Immunizer Certified
  • Medical/Dental Secretary graduate
  • USCIS Immigration
  • DHS/CBP Law Enforcement Graduate

Languages

Filipino Tagalog
Limited

Timeline

Pharmacy Technician

CVS Pharmacy
05.2017 - Current

Payroll Technician

DHS/ICE
10.2013 - 05.2016
  • Pharmacy Technician certified
  • Immunizer Certified
  • Medical/Dental Secretary graduate
  • USCIS Immigration
  • DHS/CBP Law Enforcement Graduate

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Frencia Huizar