Frencie Castillo
St. Petersburg,FL
Summary
Motivated Team Lead possessing excellent leadership and planning abilities. Focused on delivering high-quality products on tight schedules. Monitors, trains, and encourages employees to improve skills and meet demanding targets. History of successfully developing and managing strong teams through proactive training and issue management.
Hardworking Package Handler comfortable moving heavy loads manually or with forklifts. Punctual, reliable and dedicated to teamwork. Great maintenance and repair skills.
Friendly and engaging Cashier with history of delivering excellent customer service in busy retail settings. Strong payment processing and client engagement skills to promote seamless store operations.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Team Lead
Goodwill Suncoast, Tampa
Saint Petersburg , FL
10.2018 - 12.2023
- Created detailed reports on team activities as requested by management.
- Delegated daily tasks to team members to optimize group productivity.
- Operated forklifts and overhead cranes to move supplies and finished products.
- Collaborated with other departments to develop effective solutions that meet customer needs.
- Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
- Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
- Conducted thorough quality checks to verify conformance to specifications.
- Audited company's legal documents to verify compliant policies and procedures.
- Maintained accurate records of employee attendance and task completion times.
- Fostered positive employee relationships through communication, training, and development coaching.
- Conferred with other supervisors to coordinate operations and activities within or between departments.
- Documented production levels and materials used to keep management informed.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Assessed company operations for compliance with safety standards.
- Identified needs of customers promptly and efficiently.
- Organized and prioritized incoming work orders and optimized team workflows and resources to handle dynamic demands.
- Evaluated needs of departments and delegated tasks to optimize overall production.
- Offered training and support to keep team members motivated and working toward objectives.
- Resolved escalated customer complaints or queries promptly and efficiently.
- Identified discrepancies between actual sales figures and expected totals.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Trained new cashiers on proper use of registers and store policies.
- Analyzed sales data reports to identify trends in customer buying habits.
- Answered customers' questions and provided information on store procedures or policies.
- Counted and balanced cashier drawers.
- Processed refunds and exchanges according to company policy.
- Welcomed customers, offering assistance to help find store items.
- Continually evaluated processes for improvement opportunities and implemented changes accordingly.
- Provided guidance to cashiers on how to accurately ring up customers' purchases.
- Monitored cash drawers in multiple checkout stations to confirm adequate cash supply.
- Processed returned merchandise by strictly following store return and exchange procedures.
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
- Developed strong working relationships with team members to foster collaboration.
- Answered phone calls to assist customers with questions and orders.
- Resolved and balanced cash drawers at end of shifts to generate accurate reports for cash registers.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Scanned, priced and bagged customer groceries quickly to keep lines moving.
- Processed payments promptly for customers to exceed productivity standards.
- Tracked company inventories, moved excess stock and arranged products to improve sales.
- Recognized potential theft or fraud attempts by monitoring suspicious behavior.
- Helped customers find specific products, answered questions, and offered product advice.
- Prepared cash deposits and balanced store safe for opening and closing of business.
- Scanned items and checked pricing on cash register for accuracy.
- Performed daily opening and closing procedures for the register area.
- Assisted with training new cashiers and customer service team members to increase speed of onboarding.
- Assisted cashiers with resolving customer complaints and inquiries.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Answered customer questions and provided store information.
- Processed refunds for worn, damaged and broken merchandise.
- Processed customer payments quickly and returned exact change and receipts.
- Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.
- Maintained a clean work environment by sweeping floors and wiping down counters regularly.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Assisted customers with locating items within the store when requested.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Greeted customers promptly and responded to questions.
- Maintained work area and kept cash drawer organized.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Understood and followed oral and written directions.
- Calculated pricing quickly and deducted discounts for current sales promotions.
- Maintained cleanliness of the showroom by dusting and polishing furniture items.
- Maintained appealing and sparkling clean showroom by arranging and straightening furnishings.
- Recommended, selected and located merchandise based on customer desires.
- Ensure all hardware is tightened properly during assembly process.
- Assist colleagues with more complex tasks related to furniture assembly when needed.
- Load and unload heavy furniture from trucks or containers onto dollies or carts.
- Adhered to work safety standards, wore protective equipment and removed workplace hazards from job sites.
- Evaluated problems with assembled furniture and implemented skilled fixes for structural and cosmetic concerns.
- Maintain a clean work area during the assembly process.
- Promoted worksite safety by explaining and enforcing OSHA requirements.
- Securely fasten components together with screws, nails, bolts, dowels, glue, and staples.
- Maintained clean and organized workspace with tools necessary for quick assembly.
- Read blueprints and diagrams to determine the specific pieces of furniture that need to be assembled.
- Position parts and subassemblies by aligning holes and notches.
- Wrap finished products securely for transport.
- Use power tools such as drills and electric saws to cut wood or other materials accurately.
Pharmacy Technician
CVS Warehouse
Mount Prospect, IL
01.2016 - 10.2016
- Checked medications for content, accuracy and completeness of drug packaging and labeling.
- Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
- Labeled boxes, crates, and other containers accurately.
- Inspected orders for accuracy by carefully reviewing containers, products, packaging and labeling.
- Assembled cartons, crates and containers to prepare for shipping.
- Marked and labeled containers with accurate shipping information to prevent delays.
- Assembled cardboard boxes according to customer specifications.
- Calculated dimensions of packages prior to shipment.
- Trained new employees regarding warehouse procedures and standards.
- Operated hand trucks, pallet jacks and forklifts to move materials.
- Cleaned containers, supplies or work areas using cleaning solutions.
- Wrapped items securely using appropriate packing materials.
- Applied lids or close-ups in finalization of product.
- Packed products in accordance with specified instructions.
Automotive Mechanic
Midtown Toyota
Chicago, IL
02.2014 - 03.2015
- Improved function of engines by replacing spark plugs, fuel filters and defective sensors.
- Inspected vehicles for damage and recorded findings to facilitate repairs.
- Kept team in compliance with shop and manufacturer specifications for repairs and maintenance services.
- Replaced defective parts with new or reconditioned parts following manufacturers' instructions.
- Reviewed work orders and discussed with supervisors.
- Utilized infrared engine analyzers, compression gauges and computerized diagnostic devices to test vehicle components and systems.
- Tested engine, safety and combustion control standards to comply with state vehicle requirements.
- Tested automotive systems such as brakes, steering, suspension, transmission and engine performance.
- Conducted scheduled maintenance services such as oil changes, tune-ups, and filter replacements.
- Provided accurate estimates of repair times to customers prior to work being performed.
- Estimated costs of vehicle repair.
- Inspected vehicle engines and other components to identify potential issues.
- Filed records with state as part of performing vehicle safety inspections.
- Performed maintenance inspections, tune-ups, oil changes and other key services.
- Communicated effectively with customers about repair progress and costs involved.
- Removed, replaced, balanced and rotated new or used tires to maintain on-road safety
- Maintained garage safety protocols to meet regulatory and company expectations.
- Performed minor maintenance services, including gasket replacements, coolant flushes and tune-ups.
- Adjusted headlights for proper alignment per customer request.
- Inventoried stock, placed orders and verified receipt to keep supplies ready.
- Conducted test drives before and after repair services.
- Checked vehicle mileage and determined necessary belts, fluids flushing or gasket replacements.
- Maintained a clean working environment at all times.
Lube Technician
Jiffy Lube
Chicago, IL
09.2012 - 08.2013
- Attended regular training sessions to stay up-to-date with industry standards.
- Installed new windshield wiper blades and checked tire pressure.
- Answered questions regarding vehicle maintenance and recommended necessary repair work to keep vehicles operating properly.
- Educated customers about preventive maintenance services available to them.
- Checked fluids and maintenance-related parts and topped off or replaced.
- Maintained tools, test equipment and materials, keeping work areas organized.
- Changed oil, transmission fluid and filters in vehicles.
- Recognized safety hazards while working with tools and machinery in order to avoid injury or property damage.
- Ensured that all tools were properly stored after use in order to maintain a clean working environment.
- Checked vehicle mileage and determined necessary belts, fluids flushing or gasket replacements.
- Checked for any signs of wear or damage to brakes, suspension systems, steering components, exhaust systems and other parts of the vehicle.
- Installed batteries, shock absorbers and exhaust systems.
- Inspected and changed air filters, fuel filters, transmission fluid, coolant levels and other fluids as needed.
- Drained motor oil, changed oil filters and greased chassis fittings.
- Performed complete vehicle maintenance inspections and tapped off fluid levels.
- Reported any mechanical issues found during inspection to the supervisor immediately.
- Performed oil changes and lubrication services on a variety of vehicles.
- Inspected vehicles for damage and recorded findings to facilitate repairs.
- Repaired, replaced and adjusted brakes.
- Adjusted tire pressure on vehicles and warned customers of leaks and tire damage.
- Inspected fluid level for steering gear, power steering reservoir, transmission, rear axle housings and shackles.
- Completed standard inspections to assess wear and damage to vehicles.
- Performed maintenance inspections, tune-ups, oil changes and other key services.
- Replaced cabin, fuel, air and oil filters and tested vehicle horn and lights.
Education
Automotive Mechanics
Lincoln College of Technology - Melrose Park
Melrose Park, IL03-2012
High School Diploma -
Vigan National Highschool West
Phillippines03-2010
Skills
- Workplace Safety
- Forklift Operation
- Maintenance & Repair
- Calm Under Pressure
- Supervision and Leadership
- Customer Service
- Sorting and Categorizing
- Cleaning and Sanitation
- Visual Inspection
- Production Monitoring
- Keen Eye for Detail
- Materials Testing
- Inventory Controls
- Payment Handling
- Packing Expertise
- Furniture Moving
- Clean Driving Record
- Equipment Operation
- Neatness
- Furniture Delivery and Setup
- Team Collaboration
- Careful Handling
- Truck Loading and Unloading
- Verbal and Written Communication
- Furniture Cleaning
- Load Security
- Sales Strategy
- Staff Supervision
- Customer Needs Assessment
- Retail Store Operations
- Team Leadership
- Sales Presentations
- Inventory Oversight
- Positive Customer Experience
- Negotiation
- Cash Handling
- POS Systems
- Pricing and Labeling
- Merchandise Displays
- Strategic Sales
- Payment Processing
- Cash Flow Management
- Meeting Sales Goals
- Cash Handling Accuracy
- Meeting and Exceeding Sales Goals
- POS System Knowledge
Affiliations
Time management is a skill that I use to work efficiently and be more productive while at the work place or anywhere else. I am able to see and hear others point of views setting aside my own providing me with problem solving skills for everyday life. I get along well with others and communicate in a clear and concise way.
Accomplishments
- Retail Manager
- Team Lead
Certification
- Forklift Operator Certificate
Languages
English
Native/ Bilingual
Tagalog
Native/ Bilingual
Timeline
Team Lead
Goodwill Suncoast, Tampa
10.2018 - 12.2023
Pharmacy Technician
CVS Warehouse
01.2016 - 10.2016
Automotive Mechanic
Midtown Toyota
02.2014 - 03.2015
Lube Technician
Jiffy Lube
09.2012 - 08.2013
Automotive Mechanics
Lincoln College of Technology - Melrose Park
High School Diploma -
Vigan National Highschool West
- Forklift Operator Certificate
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