Frensha Henderson
Fayetteville,GA
Far and away the best prize that life offers is the chance to work hard at work worth doing.
Theodore Roosevelt
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Achieved significant improvements in process efficiency and accuracy, embodying a blend of technical proficiency and interpersonal skills. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. I am a Professional with a strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction.
Overview
24
24
years of professional experience
Work History
Tax Specialist
Avie Tax Services
11.2017 - Current
- Maintained thorough and current understanding of applicable tax laws.
- Collaborated with cross-functional teams to ensure seamless communication and coordination on tax-related matters.
- Worked with individuals, trusts and companies to manage tax compliance and reporting needs.
- Reviewed financial statements for accuracy and integrity.
- Conducted ongoing professional development activities to stay current with changing industry trends, legislation, rules, regulations affecting taxation practices.
- Reviewed workpapers prepared by other staff members ensuring accuracy before finalizing documents for submission.
Administrative Clerk
HENDERSON HOME AND HARDWARE
09.2010 - 07.2016
- Entered data into system and updated customer contacts with information to keep records current.
- Safeguarded sensitive information by maintaining strict confidentiality protocols when handling personnel files or company documentation.
- Input data and processed system change to generate accurate reports.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Increased customer satisfaction with prompt and courteous service while addressing inquiries and concerns.
- Reduced errors in data entry tasks by maintaining accurate records and utilizing verification methods.
- Balanced multiple roles to accomplish diverse tasks and make larger impact to organization.
- Coordinated and maintained impressive office organization to keep facilities efficient, organized, and professional.
- Helped maintain a positive office atmosphere with proactive conflict resolution and team-building efforts.
- Arranged meetings and appointments and updated records to assist management.
Call Agent
Answer Systems
02.2001 - 09.2003
- Built strong customer relationships with empathetic communication and active listening skills.
- Balanced high call volume while maintaining composure under pressure, resulting in satisfied customers and positive feedback ratings.
- Maintained accurate records of customer interactions, ensuring data integrity for future reference or analysis purposes.
- Mastered multiple software platforms to ensure seamless navigation during calls, improving overall productivity.
- Maintained high call quality standards by adhering to company guidelines and protocols.
- Achieved targeted call resolution times by swiftly identifying issues and providing solutions.
- Managed time effectively between inbound calls and follow-up tasks, ensuring all responsibilities were addressed daily.
- Retained customers by providing exceptional service, preventing potential cancellations or account closures.
- Handled escalated calls with professionalism, effectively de-escalating situations and finding resolutions.
Education
High School Diploma -
06.2003
Skills
- Tax Advisory Services
- Documentation skills
- Reporting skills
- File Management
- Tax Preparation
- Organization skills
- Relationship Building
- Organizational abilities
- Data inputting
- Document Preparation
- Filing System Management
- Call center experience
- Appointment Scheduling
Timeline
Tax Specialist - Avie Tax Services
11.2017 - Current
Administrative Clerk - HENDERSON HOME AND HARDWARE
09.2010 - 07.2016
Call Agent - Answer Systems
02.2001 - 09.2003
Gulf Shore Acacdemy - High School Diploma,
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Grew business through word of mouth referrals and focusing on quality tax preparation.
- Achieved high customer satisfaction by obtaining positive results following individual income tax audits.
Work Preference
Work Type
Full TimeWork Location
RemoteOn-SiteImportant To Me
Career advancementHealthcare benefitsFlexible work hoursWork-life balanceWork from home optionPaid time offSimilar Profiles
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