Freshema Dunn
Supervisor, Customer Service
Los Angeles,CA
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals. I am a dedicated person seeking an opportunity where I can utilize my experience and skills to help the company meet and surpass its goals while growing and expanding with the company.
Overview
16
16
years of professional experience
5
5
years of post-secondary education
Work History
Supervisor, Customer Service
United States Post Office
Sherman Oaks, CA
10.2015 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Coordinated employee schedules to keep pace with business needs and meet company demands.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Conducted employee evaluations to provide feedback and set expectations for future job performance.
- Set overall vision and provided team leadership.
- Developed training, task and process guidelines and communicated clear and concise directions to employees.
- Delegated high volumes of work to empower team, build trust and assist with professional development.
- Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Evaluated employee performance and coached and trained to improve weak areas.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Conducted routine inspections to check quality and compliance with established specifications.
- Prepared, calibrated and monitored production levels to achieve targets.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Maintained compliance with company policies, objectives and communication goals.
- Monitored workflow to improve employee time management and increase productivity.
- Achieved results by working with staff to meet established targets.
Customer Service Cashier
Vons Grocery Store
Culver City, CA
10.2005 - 12.2014
- Maintained customer satisfaction with quick and professional handling of product returns.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Counted money in drawers at beginning and end of each shift.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Maintained awareness of surroundings and secured cash to minimize loss potential.
- Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
- Utilized POS system to handle customer cash and credit card transactions.
- Redeemed coupons to discount purchases.
- Referred to price sheets and special sale bulletins to enter price changes.
- Answered product questions using knowledge of sales and store promotions.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Learned duties for various positions and provided backup at key times.
- Set up new sales displays each week.
- Used POS system to enter orders, process payments and issue receipts.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Performed cash, card and check transactions to complete customer purchases.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Checked personal identifications during alcohol and tobacco sales.
- Operated cash register to record transactions accurately and efficiently.
Education
High Scool Diploma -
Westchester Enriched Sciences Magnets
City Of Los Angeles, CA 09.2001 - 06.2005
Business Administration/Finance
Long Beach City College
Long Beach, CA 09.2012 - 05.2014
Skills
Priority management
Project Management
Operations management
Financial Management
Business administration
Team Building
Budgeting
Negotiation
Microsoft Office and Outlook Experience
Training and mentoring
Strategic planning
Staff Management
Retail materials management
Complaint resolution
Staff education and training
POS systems expert
Retail store support
Recordkeeping strengths
Stocking and replenishing
Report preparation
Order fulfillment
Service standard compliance
Receiving support
Multi-line phone talent
Shipping procedures understanding
Key stakeholder relationship building
International sales support
Stock management
Route dispatch
Money handling abilities
Key holder experience
Professional telephone demeanor
Timeline
Supervisor, Customer Service
United States Post Office
10.2015 - Current
Business Administration/Finance
Long Beach City College
09.2012 - 05.2014
Customer Service Cashier
Vons Grocery Store
10.2005 - 12.2014
High Scool Diploma -
Westchester Enriched Sciences Magnets
09.2001 - 06.2005