Freshta Yousofi
Manassas,VA
Summary
Senior Human Resources Business Partner with background in corporate human resources. Highly skilled handling personnel management, hiring and maintenance of HR records. Manages administration of employee compensation and employee benefits. My goal is to transform your organization utilizing my education, experience and unique skill-sets.
Overview
13
13
years of professional experience
Work History
Senior Human Resources Business Partner
Converged Security Solutions (CSS)
12.2022 - Current
- Coached managers on effective communication techniques, promoting greater transparency within the organization.
- Oversaw employee engagement surveys and action plans, addressing areas of concern proactively to improve satisfaction rates.
- Provided updates on HR policy changes to employees to satisfy compliance and state laws.
- Managed complex employee relations issues, resulting in a more engaged and harmonious work environment.
- Managed conflict resolution processes within the workplace, fostering a positive atmosphere conducive to collaboration and teamwork.
- Directed hiring and onboarding programs for new employees.
- Spearheaded recruitment efforts to fill critical positions quickly, reducing downtime due to staff turnover.
- Educated employees on company policy and kept employee handbook current..
- Fostered cross-functional relationships to connect managers and employees and improve overall efficiency.
Human Resources Manager
Euclid Systems Corporation
04.2019 - 12.2022
- Responding to day to day inquiries on a variety of topics from employees, managers, and leadership
- Interpreting and explaining human resources policies, procedures, laws, standards, or regulations; ensuring acknowledgment and resolution of all inquiries in a timely manner, referring inquiries to human resources leadership as appropriate based on complexity and/or sensitivity
- Managing in-processing and out-processing of employees and supporting new hire indoctrination actives
- Maintain Company Culture, Create a Safe Work Environment (OSHA)
- Reviews, tracks, and documents compliance with mandatory and non-mandatory training, continuing education, and work assessments
- This may include safety training, an-harassment training, professional licensure, and aptitude exams and certifications
- Conducts managerial training on HR systems, processes, policies, and best practices
- Recruits, interviews, and facilitates hiring qualified job applicants for open positions, collaborates with departmental managers to understand skills and competencies required for openings
- Manages new hire orientation, performance management, and employee recognition programs
- Conducts or acquires background checks and employment eligibility verifications
- Performs routine tasks required to administer and execute human resource programs including but not limited to compensation, benefits, and leave, disciplinary maters, disputes and investigations; performance and talent management; productivity, recognition, and morale; occupational health and safety; and training and development
- Handles employment-related inquiries from applicants, employees, and supervisors, referring complex and/or sensitive matters to the appropriate staff
- Attends and participates in employee disciplinary meetings, terminations, and investigations and ensures proper documentation of related incidents
- Provides coaching and feedback to leaders on personal leadership and effectiveness, evaluation of department structures, and team plans for continual improvement in efficiency and effectiveness of the group
- Maintains compliance with federal, state, and local employment laws and regulations, and recommends best practices reviews policies and practices to maintain compliance
- Coordinate with payroll, supervisors, and FMLA/STD/LTD providers on documentation and return to work nonfiction
- Provide turnover, headcount reporting, analysis, and performance metrics as required
- Administers health and welfare plans, including enrollments, changes, and terminations
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Motivated employees through special events, incentive programs, and constructive feedback
- Processed employee claims involving performance issues and harassment.
Human Resources Manager
USAID
03.2018 - 04.2019
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
- Recruitment and hiring process of new hires of Expats, National, and Internship Program Opportunities.
- Staffing adjustments to ensure timely project implementation
- Including job descriptions, advertisements, interviews, nominations, salary negotiations, job offers, and onboarding
- Participate in all interviews and collect relevant documents, including scoring sheets, results, resumes, salary verification, and degree verification
- Prepare employee and consultant agreements for employees, consultants, and short-term assistance
- Drafting Request for approvals for MAIL Chief of Staff for new hires
- Design initial of the project structure in consultation with MAIL and Asian Development Bank (ABD) and contributed to the overall staffing budget
- Audit and Compliance Reports, support strict compliance with MAIL and ADB safety; and security guidance
- Work on both External and Internal Audit reports and completed and cleared the reports
- Has also worked on internal Compliance reports for the period of and 5 reports
- Managed staff hiring remotely in five targeted provinces, from hiring to the last day of employment
- Manual Policy and Procedure: In consultation with management, develop and maintain office policy and procedural manuals for all staff by MAIL and ADB rules and regulations, policies, and best practices
- Prepare, implement, and evaluate the compensation, benefits, and allowances system
- Guide all staff and partners on HR policies and procedures
- Ensure consistency with MAIL HR policies and procedures
- Ensure the safety and security of all staff, consultants, and short-term assistants
- Necessary adjustments to office policy and procedural manuals to include
- Developed a plan according to the result of the capacity assessment report
- Understand, evaluate, and accordingly develop a capacity-building program that is tailored made for each department
- Search and share the related opportunities to career building and capacity building of staff with
- Demonstrate workshops and programs that will add to employees' capacity within the organization
- Track the improvement and impact of the capacity-building program.
Assistant Director
Minnieland Academy
04.2013 - 10.2017
- Assist in developing and implementing plans and goals for the department
- Work with the director to coordinate and supervise daily operations
- Ensure compliance with regulations and internal policies
- Undertake staffing responsibilities hiring, training, evaluating etc
- Assist in budgeting and monitoring expenses
- Maintain scheduling of events and represent the company.
- Streamlined communication between teachers, parents, and administrators to foster a collaborative learning environment.
- Oversaw the recruitment, hiring, and onboarding process for new educators to maintain a high-quality teaching staff.
- Implemented effective conflict resolution strategies for resolving issues among faculty members or between students.
- Mentored new teachers through observation, feedback, and professional development opportunities.
- Conducted regular safety drills to ensure preparedness in case of emergency situations at school premises.
- Fostered a positive school culture by promoting open communication among staff members and celebrating successes together as a team.
- Assisted the Director in developing innovative programs to improve students'' academic performance and retention rate.
- Developed strong relationships with community partners to enhance educational opportunities for students.
- Planned and executed successful special events, such as college fairs, open houses, and parent-teacher conferences.
- Ensured compliance with state education standards by regularly reviewing curriculum materials and teaching practices.
- Led professional development workshops on topics such as classroom management, differentiated instruction, and assessment strategies.
- Implemented data-driven strategies for continuous improvement of instruction and curriculum alignment.
- Oversaw purchasing and organization of [Type] inventory.
- Increased student engagement by incorporating real-life examples and hands-on activities in lesson plans.
- Coordinated field trips or off-campus activities that promote experiential learning opportunities outside the classroom setting.
- Managed department budget to ensure adequate resources for staff development and instructional materials.
- Designed individualized learning plans tailored to each student''s unique needs and goals.
- Coordinated cross-departmental collaboration to create interdisciplinary units that enriched students'' understanding of course material.
- Led team of professionals in special projects and daily operations.
- Served on school committees focused on enhancing student achievement through curriculum review and policy implementation.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Defined clear targets and objectives and communicated to other team members.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Human Resources Generalist
USAID
12.2011 - 04.2013
- Consult with managers to discover staff requirements and specific job objectives
- Source candidates by using databases and social media
- Evaluate and screen resumes and cover letters
- Conduct phone, Skype, and/or in-person interviews
- Maintain a complete record of interviews and new hires
- General administration and coordination
- Handle all internal and external HR-related queries and requests
- Maintaining and updating employee records (in an HRIS)
- Handles employment-related inquiries from applicants, employees, and supervisors, referring complex and/or sensitive maters to the appropriate staff.
- Maintained up-to-date records of employee information in HRIS system ensuring accurate reporting and data-driven decisionmaking.
- Provided guidance to managers and employees on talent management, payroll, FMLA and benefits.
- Served as a liaison between employees and management, addressing concerns or questions to promote open communication and maintain trust.
- Facilitated criminal background check process for new hires.
- Enhanced employee satisfaction by implementing effective communication strategies and open-door policies.
- Coordinated company-wide events such as town hall meetings or wellness activities, boosting employee morale and fostering a sense of community within the organization.
- Conducted confidential investigations of discrimination, harassment and workplace violence.
- Collaborated with payroll to complete and upload pay data and worked with managers to support proper wage and hour compliance.
- Handled new-hire orientation and basic recruiting tasks for best-in-class talent identification.
- Ensured legal compliance by staying current with federal and state regulations, reducing potential risks to the company.
- Implemented and supervised orientation procedures for new hires.
- Streamlined HR processes for increased operational efficiency through the development of standard operating procedures.
- Conducted thorough investigations into workplace complaints, maintaining confidentiality and professionalism throughout the process.
- Administered benefits programs effectively, ensuring accurate enrollment and timely processing of claims for employees.
- Understood, interpreted and mediated human resources inquiries to support administration of human resources policies, procedures and programs.
- Met with staff to resolve difficult situations related to performance and conflict management.
- Coached managers through employee engagement, documentation, discipline and performance improvement plans.
- Improved operational processes resulting in productivity increase in HR department.
- Facilitated conflict resolution among employees, leading to improved workplace relationships and enhanced team collaboration.
- Processed unemployment claims and acted as company representative at unemployment hearings.
- Conducted career fairs, screened resumes and interviewed applicants to build candidate pipelines and enhance company culture.
- Developed and built internal and external relationships with project teams, department managers and consultant teams to improve delivery of HR services.
- Explained and administered medical insurance, disability and flexible spending accounts.
- Updated key human resource metrics on turnover and terminations using reporting tools on HRMS database.
- Enabled transition of [Number] employees from paper time sheets to electronic, eliminating manual time entry.
- Collaborated with cross-functional teams to develop and execute diversity and inclusion initiatives, promoting an inclusive workplace environment.
- Liaised with HR and payroll to coordinate and manage employee leaves of absence.
- Provided guidance on career growth plans for individual employees based on their aspirations, skills assessments results and organizational needs.
- Worked cooperatively with collective bargaining union representatives and management to establish accurate job position descriptions, classifications, pay grades and compensation.
- Improved organizational culture and morale through the implementation of employee engagement initiatives.
- Managed talent acquisition process, resulting in improved candidate quality and faster time-to-fill ratios.
- Executed redesign of organizational structures to enhance team and leadership effectiveness through operational analysis, needs assessments and process mapping.
- Delivered strategic workforce planning, benefits administration, labor relations, succession planning and reporting systems.
- Verified that vendors received timely enrollment information, changes, and terminations.
- Spearheaded talent acquisition, playing instrumental role in building and retaining high-caliber teams.
- Actively participated in recruitment drives and job fairs representing company's values and vision while attracting qualified candidates.
- Reduced employee turnover by creating a comprehensive onboarding program for new hires.
- Facilitated initiative to address disparities in hiring racial and ethnic minority applicants.
- Launched studies to improve alignment between components of organization and organizational framework.
- Guided leaders and employees as subject matter expert in areas of employee classification and compensation studies, talent management and training.
- Supported strategic workforce planning by conducting in-depth job analysis and developing job descriptions.
- Implemented company's first sourcing tracking system.
- Built comprehensive employee recruiting strategy.
- Optimized compensation structures to ensure market competitiveness, attracting top talent to the organization.
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
- Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.
- Developed and coordinated employee training programs to improve productivity and performance.
- Performed budget analysis to control expenditures and predict future budget needs.
- Assisted with writing job postings and job descriptions for boards.
- Developed and implemented onboarding and orientation programs for new employees.
- Administered employee benefits programs and assisted with open enrollment.
- Collaborated with managers to identify and address employee relations issues.
- Advocated for staff members, helping to identify and resolve conflicts.
- Conducted performance reviews and provided feedback to managers on employee performance.
- Developed and monitored employee recognition programs.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
- Improved office efficiency by effectively managing internal communications and correspondence.
- Created and delivered HR training sessions to staff, managers and executives.
- Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
- Planned, monitored and appraised employee work results by training managers to coach and discipline employees.
- Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
- Completed human resource operational requirements by scheduling and assigning employees.
- Reduced expenses by analyzing compensation policies and implementing competitive programs while ensuring adherence to legal requirements.
- Generated and analyzed reports to monitor employee engagement and attrition trends.
- Coordinated implementation of people-related services, policies and programs through departmental staff.
- Developed disaster and recovery strategy to prepare company for hazardous weather conditions, nuclear accidents and terrorist attacks.
- Worked alongside global business leader to deploy new training strategies.
Education
Bachelor of Arts - Multidisiplinary
University of Bakhtar
Afganistan 01.2015
Skills
- Payroll
- Employee Relations
- Communication Skills
- Time Management
- Problem Solving
- High levels of emotional intelligence and human resources consultation skills
- HR policies and procedures
- Exit Interviews
- Recruitment and selection
- Benefits Administration
- Mentoring and Coaching
- Onboarding and Orientation
- Performance Appraisal
- Retention Strategies
- Coaching leadership
- Policy Implementation
- Employee Retention
- Onboarding, Training, and Development
- Excellent Communication
- Organizational Skills
- Team Collaboration
- Active Listening
- Adaptability and Flexibility
Languages
Arabic
Native or Bilingual
Urdu
Full Professional
English
Timeline
Senior Human Resources Business Partner
Converged Security Solutions (CSS)
12.2022 - Current
Human Resources Manager
Euclid Systems Corporation
04.2019 - 12.2022
Human Resources Manager
USAID
03.2018 - 04.2019
Assistant Director
Minnieland Academy
04.2013 - 10.2017
Human Resources Generalist
USAID
12.2011 - 04.2013
Bachelor of Arts - Multidisiplinary
University of Bakhtar
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