Freudline (Jennifer) Umah CPC-A
Lynchburg,VA
Summary
Dedicated and detail-oriented professional with a strong background in healthcare. Experienced in providing exceptional support in fast-paced environments, with a proven ability to enhance customer satisfaction and streamline operations. Skilled in medical coding and billing, with a solid foundation in allied health principles and a commitment to patient care. Adept at fostering effective communication and collaboration, as demonstrated through roles in diverse settings including retail, academia, and healthcare. Bilingual in English and Haitian Creole, I bring a unique perspective to team dynamics and community engagement. Ready to leverage my skills and experiences to contribute to a dynamic organization focused on delivering high-quality healthcare solutions.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Front End Associate
Walmart
Rexburg, ID
01.2023 - 06.2023
- Provided exceptional customer service, ensuring a positive shopping experience for customers
- Handled transactions efficiently and maintained a neat and organized checkout area.
Neuroanatomy Lab Teacher's Assistant
Brigham Young University
Rexburg, ID
01.2023 - 04.2023
- Assisted in teaching neuroanatomy concepts to undergraduate students
- Conducted lab sessions, provided guidance on experiments, and ensured a safe learning environment.
Operator
AvantGuard
Rexburg, ID
05.2021 - 08.2022
- Responded to customer inquiries and resolved issues promptly over the phone
- Demonstrated effective communication skills and maintained a high level of professionalism.
Physical Therapy Internship
Virginia Baptist Hospital
Lynchburg, VA
01.2021 - 04.2021
- Gained practical experience in a healthcare setting, assisting with physical therapy procedures.
Central Services Technician
Virginia Baptist Hospital
Lynchburg, VA
03.2020 - 04.2021
- Managed and organized medical supplies, ensuring timely availability for hospital staff
- Collaborated with healthcare professionals to optimize inventory and streamline processes.
Education
Medical Billing and Coding Fundamentals Certificate -
Ensign College
Salt Lake City, UT04.2024
Associate of Science - Allied Health
Brigham Young University-Idaho
Rexburg, ID04.2023
Certified Nursing Assistant - Nursing
Runk And Pratt School of Nursing Instruction
Forest, VA03-2021
Skills
- Optum EncoderPro
- CPT Coding
- ICD-10-CM Coding
- HCPCS Coding
- Medical Terminology
- Written and Verbal Communication
- Multitasking in Fast-Paced Environments
- Problem Solving
Projects
- Latter Day Saint Full Time Volunteer Representative, Fort Lauderdale, FL, 06/2018-01/2020, Developed strong interpersonal and communication skills through community service and outreach.
Languages
- English
- Haitian Creole
Certification
- Certified Professional Coder- Apprentice: Issued 09/28/2024- Expires 04/30/2025
- Certified Nursing Assistant: Issued 03/2021- Expires 02/2023
Timeline
Front End Associate
Walmart
01.2023 - 06.2023
Neuroanatomy Lab Teacher's Assistant
Brigham Young University
01.2023 - 04.2023
Operator
AvantGuard
05.2021 - 08.2022
Physical Therapy Internship
Virginia Baptist Hospital
01.2021 - 04.2021
Central Services Technician
Virginia Baptist Hospital
03.2020 - 04.2021
Medical Billing and Coding Fundamentals Certificate -
Ensign College
Associate of Science - Allied Health
Brigham Young University-Idaho
Certified Nursing Assistant - Nursing
Runk And Pratt School of Nursing Instruction
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