Freudna Mathurin
Womelsdorf,PA
Summary
Seasoned Operations Manager and talented leader with years of food service operations experience and applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
11
11
years of professional experience
Work History
Operations Manager
Blue Apron
06.2016 - Current
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Analyzed and reported on key performance metrics to senior management.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed systems and procedures to improve operational quality and team efficiency.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
Motor Transport Operator
Army National Guard
06.2019 - Current
- Managed loading, unloading and safety of all personnel, cargo and equipment.
- Operated with safety and skill to avoid accidents and delays.
- Completed preventive maintenance and mechanical repairs on vehicles.
- Dropped and hooked trailers and changed configuration of equipment.
- Maintained proficiency in tactical planning options and convoy defense techniques.
Production Manager
FreshDirect
06.2016 - 06.2017
- Standardized production procedures, job roles, and quality assurance guidelines.
- Created streamlined production schedules and collaborated with production employees to communicate objectives and goals.
- Resolved issues quickly to maintain productivity goals.
- Sourced materials to keep up with production goals and meet customer demands.
- Managed continuous improvement initiatives to drive gains in quality, flow, and output.
- Managed internal operational standards and productivity targets.
General Manager
Caffe Bene
09.2012 - 05.2016
- Key decision making on P&L, daily operations, retail sales, staffing, cost control, quality control, sanitation, safety and customer service issues.
- Outstanding record of achievement coupled by the ability to build and direct a business through leadership, creativity, effective management and the motivation and development of staff to maximum potential.
- Implement effective cost controls in all areas of food service operations.
- Cultivate a strong rapport with vendors and used food services expertise to select new product items, order supplies, and procure small ware and major budgeted equipment.
- Maintained worker safety and ensure strict compliance with all internal and external quality control standards in all areas of food services.
- Processed payroll.
- Implement programs to reduce waste, control food service expenses, labor cost and increase sales.
- Built pride in work and trained, mentored and supervised.
Education
Bachelor of Arts -
Converse College
Spartanburg, SC05.2011
Skills
Labor Cost Analysis
Profit & Loss
Food Safety
Performance Management
Employee Training
Logistics
Process Improvement
Team Management
Timeline
Motor Transport Operator
Army National Guard
06.2019 - Current
Operations Manager
Blue Apron
06.2016 - Current
Production Manager
FreshDirect
06.2016 - 06.2017
General Manager
Caffe Bene
09.2012 - 05.2016
Bachelor of Arts -
Converse College
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