Freweini Seium
StoneCrest,GA
Summary
Dedicated Customer Service professional with 25+ years of experience, excelling in delivering quality service and unmatched support. Proficient in best practices, multitasking, and building lasting customer relationships. Demonstrated success in surpassing targets, reducing costs, and enhancing organizational efficiency. Independent decision-maker committed to driving business results.
Overview
25
25
years of professional experience
4
4
years of post-secondary education
Work History
Direct Response/Customer Service Agent
Liveops
05.2010 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
- Entered customer interaction details in sales system to track requests, document problems, and record solutions offered.
- Addressed customer account discrepancies and concerns.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Adapted to new applications and maintained knowledge of current technologies.
- Communicated with clients regarding account services, statements, and balances.
Department Manager
Kroger Co, Inc
03.1999 - Current
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Communicated with managers of other departments to maintain transparency.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Created and enforced department policies, procedures and standards to establish productivity and quality.
- Partnered with merchandising team to plan and execute floor moves, merchandise placement, and overall sales set-up.
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
Education
Associate of Science - Computer And Information Sciences
Dekalb Technical College
495 North Indian Creek Drive Clarkston, GA30021 08.1999 - 05.2003
Skills
- Information Verification
- Call Control
- Case Management
- Customer Complaint Resolution
- Empathetic and Genuine
- Documentation and Reporting
- Needs Assessment
Timeline
Direct Response/Customer Service Agent
Liveops
05.2010 - Current
Associate of Science - Computer And Information Sciences
Dekalb Technical College
08.1999 - 05.2003
Department Manager
Kroger Co, Inc
03.1999 - Current
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