Summary
Overview
Work History
Education
Skills
Timeline
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Freya Brand-Allen

Warrensburg,USA

Summary

Enthusiastic, empathetic, adaptable, and a dedicated team player with 12+ years of diverse work experience within challenging schools and corporate environments. Demonstrating deep understanding of children's emotional difficulties in classroom settings, providing exceptional support, and fostering a positive learning environment—strong administrative skills and proficiency in computer operations to ensure smooth and efficient operations. With 5+ years of experience in B2B services and customer service, showcase excellent communication, customer relations, and problem-solving abilities. Successfully adapted to remote work with Limelight Publicity and PensionBee, as well as during university studies amidst the challenges posed by the COVID-19 pandemic.

Overview

12
12
years of professional experience

Work History

Customer Success Manager

PensionBee
10.2022 - 05.2023
  • Assisted customers with onboarding and product setup to foster successful adoption and usage.
  • Answering up to 60 phonecalls a day along side livechat and managing work load.
  • Conducted regular account reviews to assess progress and strategize future growth opportunities for clients.
  • Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.
  • Coordinated with internal teams to provide prompt support and address client needs efficiently.
  • Enhanced customer satisfaction by proactively addressing concerns and providing tailored solutions.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Learned and adapted quickly to new technology and software applications.
  • Developed and maintained courteous and effective working relationships.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Special Education Paraprofessional

HRGO Recruitment
02.2022 - 10.2022
  • Developed strong rapport with students through empathy, patience, and understanding of their unique challenges and strengths.
  • Monitored student classroom and outdoors activities to promote student safety.
  • Supported the integration of diverse learners into mainstream classrooms by facilitating accommodations and modifications as needed.
  • Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
  • Collaborated with teacher to create customized classroom environment integral to students' needs.
  • Assisted in the implementation of effective behavior management techniques, resulting in a more focused and positive classroom environment.
  • Managed challenging behaviors using de-escalation techniques to maintain a safe and productive learning environment for all students involved.
  • Maintained positive attitude and affirmatively communicated with each student.

Production Administrator

Limelight Publicity
09.2015 - 08.2018
  • Implemented quality control measures that resulted in higher customer satisfaction levels due to fewer product defects.
  • Managing on average 40 client orders at one time.
  • Facilitated problem-solving discussions among team members to address challenges promptly while fostering collaboration.
  • Maintained up-to-date knowledge on industry trends and best practices to inform strategic decision-making processes.
  • Managed relationships with suppliers to negotiate contracts, secure favorable pricing terms, and maintain a reliable supply chain flow.
  • Assisted in meeting production deadlines through diligent monitoring of project progress and proactive issue resolution.
  • Played a key role in achieving production targets by identifying and addressing bottlenecks, leading to higher output levels.
  • Leveraged strong organizational skills to coordinate various events such as meetings or training sessions for the production team.
  • Enhanced processes by pinpointing bottlenecks and working with supervisor to resolve.
  • Collaborated with internal teams to streamline operations across materials handling, production, and shipping.
  • Built relationships with customers and managed accounts to drive revenue and profit.
  • Oversaw loading and unloading of packages in warehouse.
  • Interpreted work order information and specifications to plan, schedule and complete jobs precisely.
  • Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
  • Kept accurate and detailed records of personnel progress and productivity.
  • Increased customer satisfaction and grew business by maintaining close relationships with customers.
  • Monitored daily and weekly key performance indicators to maintain on-track status.
  • Cultivated professional working relationships with peers and supervisors.

Pre Press

Mimeo
03.2013 - 09.2015
  • Identified areas for improvement within the workflow process, contributing ideas for increased productivity and effectiveness.
  • Maintained a clean, organized working area to ensure smooth pre-sorting operations.
  • Handled sensitive materials responsibly, adhering to strict guidelines and protocols related to privacy concerns.
  • Consistently met deadlines while maintaining high-quality output, supporting overall departmental goals.
  • Contributed to the achievement of performance targets through diligent work and attention to detail.
  • Assisted with training new staff members on pre-sorting methods and best practices.
  • Displayed highest level of professionalism and sensitivity when dealing with grieving family members.
  • Enhanced the overall content quality by thoroughly editing and proofreading submitted stationary before submitting to press.

Kleeneze Distributor

Kleeneze
08.2011 - 01.2012
  • Immediately addressed problems with customers to promote speedy resolution.
  • Delivered orders to customers to drive full satisfaction.
  • Processed customer payments and kept accurate financial records.
  • Handled customer concerns and issues by answering questions and escalating major problems to supervisor.
  • Developed strong customer base through efficient and reliable service.
  • Maintained records of sales and customer information to support accuracy.
  • Communicated regularly with dispatcher for delivery route details and changes.
  • Identified customers' needs and provided information on appropriate products in effort to promote cross-selling.
  • Maintained positive relationships with customers to promote continued business opportunities.
  • Enhanced customer satisfaction by providing detailed product information and efficient order processing.
  • Developed relationships with clients for increased loyalty and repeat business.
  • Enhanced product knowledge by attending training sessions and staying current with industry trends.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Delivered exceptional results under tight deadlines by prioritizing tasks effectively and delegating responsibilities appropriately throughout the team.

Education

BSc Psychology and Early Childhood Studies with BPS Accreditation -

University of Suffolk
01.2022

GCSEs -

Vision2Learn
01.2013

A-Levels -

Cambridge Regional College
01.2012

GCSEs -

Cambridge Regional College
01.2011

GCSEs -

Hinchingbrooke School
01.2009

Skills

  • Customer Account Management
  • Customer Relationship Building
  • Customer Relations
  • Proficient in salesforce
  • Proficient in Promoserve
  • Adobe software
  • Teamwork and Collaboration
  • Account Updates
  • Negotiation and Conflict Resolution
  • Problem Resolution
  • Administration and Reporting
  • MS Office

Timeline

Customer Success Manager

PensionBee
10.2022 - 05.2023

Special Education Paraprofessional

HRGO Recruitment
02.2022 - 10.2022

Production Administrator

Limelight Publicity
09.2015 - 08.2018

Pre Press

Mimeo
03.2013 - 09.2015

Kleeneze Distributor

Kleeneze
08.2011 - 01.2012

BSc Psychology and Early Childhood Studies with BPS Accreditation -

University of Suffolk

GCSEs -

Vision2Learn

A-Levels -

Cambridge Regional College

GCSEs -

Cambridge Regional College

GCSEs -

Hinchingbrooke School

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Freya Brand-Allen