Open To Work
Freya Brand-Allen
Warrensburg,USA
Summary
Customer-focused and empathetic professional with 12+ years of experience in customer success, administrative support, and education. Skilled in high-volume communication, problem-solving, and remote work. Strong background supporting diverse individuals with emotional, behavioral, and practical needs. Currently completing a master’s in Clinical Mental Health Counseling and seeking a part-time remote role where I can contribute reliability, compassion, and excellent service.
Overview
12
12
years of professional experience
Work History
Customer Success Manager
PensionBee
10.2022 - 05.2023
- Assisted customers with onboarding and product setup to foster successful adoption and usage.
- Answering up to 60 phonecalls a day along side livechat and managing work load.
- Conducted regular account reviews to assess progress and strategize future growth opportunities for clients.
- Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.
- Coordinated with internal teams to provide prompt support and address client needs efficiently.
- Enhanced customer satisfaction by proactively addressing concerns and providing tailored solutions.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Learned and adapted quickly to new technology and software applications.
- Developed and maintained courteous and effective working relationships.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Special Education Paraprofessional
HRGO Recruitment
02.2022 - 10.2022
- Developed strong rapport with students through empathy, patience, and understanding of their unique challenges and strengths.
- Monitored student classroom and outdoors activities to promote student safety.
- Supported the integration of diverse learners into mainstream classrooms by facilitating accommodations and modifications as needed.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Collaborated with teacher to create customized classroom environment integral to students' needs.
- Assisted in the implementation of effective behavior management techniques, resulting in a more focused and positive classroom environment.
- Managed challenging behaviors using de-escalation techniques to maintain a safe and productive learning environment for all students involved.
- Maintained positive attitude and affirmatively communicated with each student.
Production Administrator
Limelight Publicity
09.2015 - 08.2018
- Implemented quality control measures that resulted in higher customer satisfaction levels due to fewer product defects.
- Managing on average 40 client orders at one time.
- Facilitated problem-solving discussions among team members to address challenges promptly while fostering collaboration.
- Maintained up-to-date knowledge on industry trends and best practices to inform strategic decision-making processes.
- Managed relationships with suppliers to negotiate contracts, secure favorable pricing terms, and maintain a reliable supply chain flow.
- Assisted in meeting production deadlines through diligent monitoring of project progress and proactive issue resolution.
- Played a key role in achieving production targets by identifying and addressing bottlenecks, leading to higher output levels.
- Leveraged strong organizational skills to coordinate various events such as meetings or training sessions for the production team.
- Enhanced processes by pinpointing bottlenecks and working with supervisor to resolve.
- Collaborated with internal teams to streamline operations across materials handling, production, and shipping.
- Built relationships with customers and managed accounts to drive revenue and profit.
- Oversaw loading and unloading of packages in warehouse.
- Interpreted work order information and specifications to plan, schedule and complete jobs precisely.
- Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
- Kept accurate and detailed records of personnel progress and productivity.
- Increased customer satisfaction and grew business by maintaining close relationships with customers.
- Monitored daily and weekly key performance indicators to maintain on-track status.
- Cultivated professional working relationships with peers and supervisors.
Pre Press
Mimeo
03.2013 - 09.2015
- Identified areas for improvement within the workflow process, contributing ideas for increased productivity and effectiveness.
- Maintained a clean, organized working area to ensure smooth pre-sorting operations.
- Handled sensitive materials responsibly, adhering to strict guidelines and protocols related to privacy concerns.
- Consistently met deadlines while maintaining high-quality output, supporting overall departmental goals.
- Contributed to the achievement of performance targets through diligent work and attention to detail.
- Assisted with training new staff members on pre-sorting methods and best practices.
- Displayed highest level of professionalism and sensitivity when dealing with grieving family members.
- Enhanced the overall content quality by thoroughly editing and proofreading submitted stationary before submitting to press.
Kleeneze Distributor
Kleeneze
08.2011 - 01.2012
- Immediately addressed problems with customers to promote speedy resolution.
- Delivered orders to customers to drive full satisfaction.
- Processed customer payments and kept accurate financial records.
- Handled customer concerns and issues by answering questions and escalating major problems to supervisor.
- Developed strong customer base through efficient and reliable service.
- Maintained records of sales and customer information to support accuracy.
- Communicated regularly with dispatcher for delivery route details and changes.
- Identified customers' needs and provided information on appropriate products in effort to promote cross-selling.
- Maintained positive relationships with customers to promote continued business opportunities.
- Enhanced customer satisfaction by providing detailed product information and efficient order processing.
- Developed relationships with clients for increased loyalty and repeat business.
- Enhanced product knowledge by attending training sessions and staying current with industry trends.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Delivered exceptional results under tight deadlines by prioritizing tasks effectively and delegating responsibilities appropriately throughout the team.
Education
BSc Psychology and Early Childhood Studies with BPS Accreditation -
University of Suffolk
01.2022
GCSEs -
Vision2Learn
01.2013
A-Levels -
Cambridge Regional College
01.2012
GCSEs -
Cambridge Regional College
01.2011
GCSEs -
Hinchingbrooke School
01.2009
Skills
- Customer Account Management
- Customer Relationship Building
- Customer Relations
- Proficient in salesforce
- Proficient in Promoserve
- Adobe software
- Teamwork and Collaboration
- Account Updates
- Negotiation and Conflict Resolution
- Problem Resolution
- Administration and Reporting
- MS Office
Timeline
Customer Success Manager
PensionBee
10.2022 - 05.2023
Special Education Paraprofessional
HRGO Recruitment
02.2022 - 10.2022
Production Administrator
Limelight Publicity
09.2015 - 08.2018
Pre Press
Mimeo
03.2013 - 09.2015
Kleeneze Distributor
Kleeneze
08.2011 - 01.2012
BSc Psychology and Early Childhood Studies with BPS Accreditation -
University of Suffolk
GCSEs -
Vision2Learn
A-Levels -
Cambridge Regional College
GCSEs -
Cambridge Regional College
GCSEs -
Hinchingbrooke School