Freya Crabtree
Summary
Assumes responsibility, is self-motivated, and possesses a high degree of professional integrity. Well-rounded, flexible team player, and can learn quickly. Skilled in applying a logical, common-sense approach to seeking practical solutions. Well-organized, inquisitive problem solver who enjoys challenges. Communicates effectively when dealing with people of diverse interest and levels of authority. Ability to organize, prioritize, and work under extreme pressure, heavy workload, and deadlines. Demonstrates basic knowledge of business practices and procedures, products, services and systems. Maintains strict attention to detail. Processes incoming requests for Personnel Actions for Veterans, Active Duty, Reserve, National Guard, DoD Civilians, and DoD Contractors. Screens requests, reports, and documents for accuracy and completeness. Inputs data into Defense Personnel Data systems. Processes incoming personnel actions requests. Screens reports, documents, and requests for accuracy and completeness. Verifies Veteran’s preference and benefits. Currently Holds Top Secret Clearance Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
11
11
years of professional experience
Work History
HR/Military Personnel Specialist/General Clerk III
Ibex It Business Experts
06.2019 - Current
- Fort Knox
- Assisted soldiers with their educational records, updating the Army’s education database with corrections to records, created and managed educational records within the Army’s Joint Service Transcript program (JST), in accordance with Army regulations and policies
- Worked proficiently within Microsoft Office applications, maintaining strict attention to detail, with no errors to the service members’ records
- Maintained and updated JST account records using various supporting documentation IAW Army regulation and policies
- Responded to and resolved reported issues by soldiers (Active Duty, National Guard, Reserves, and retirees) regarding their educational records
- Provided system access/ usage support to JST user’s records through Army Training Requirements and Recourses System (ATRRS) and other databases
- Also performed general office administrative duties
- Routinely performed clerical work in addition to duties as a JST Analyst
- Provided system access and usage support to JST users
- Worked with both military and civilian organizations, to obtain needed information, complete required tasks/ processing, and explain/brief decisions or recommendations to others
- Completed installation level in/out processing for incoming and outgoing Soldiers
- Updated military personnel records Prepared assignment orders
- Verified assignment eligibility
- Researched and calculated Active-duty service time
- Organized, analyzed, and maintaind records and prepared reports according to record keeping requirements
- Provided clerical and secretarial support to both executive and general staff
- Assisted with the In-Processing and Out-Processing of AIT Soldiers
- Publicly address large groups of Soldiers
- Front desk duties, answering phones, and scheduling appointments
- Processes payments in accordance with the Prompt Payment Act
- Prepares and processes Recoupment Refund files for the Reserves and disputed accounts
- Research Wide Area Workflow to verify payments
- Saved the Government over $12K in overpayments
- Processed approximately 1355 total invoices; $881,635.04 out of $8,360,029.14 paid out by the Government for soldier education
- Researching, compiling, formatting and analyzing and monetary data for the Army Education System (ACES) budget process
- Established and maintained official folders, files and reports
- Prepares and processes vouchers and schedules withdrawals and credits, reports funds to the Defense Finance and Accounting (DFAS)
- Processes Tuition Assistant (TA) reimbursements, Reviews E-files for service members to ensure that all documentation is uploaded for their courses
- Prepares and processes SF 1081 (Voucher and Schedule of Withdrawals and Credits): Research recoupment refunds in ArmyIgnitEd
- Assists the Finance Branch Chief and Budget Officers in reporting refunds to DFAS
- Processed over 6206, SF1081 vouchers
- Reviews documentation to ensure propriety of payment and file documents and pending invoices
- Provides advice and assistance to employees on the preparation and processing of documents related to recoupment and refunds
- Handles Customer Relationship Management (CRM) cases: Investigates and resolves CRM cases related to recoupments and refunds
- Closed over 863 CRM cases regarding recoupment and refunds
- Cancelled/Waived 7565 recoupments returning funds to soldiers or soldier estates
- Identified over 7000 service members incorrectly recouped by the Government
- Maintained a database of recoupment refund actions
- Compiled monthly reports for the Government through tracking and monitoring all recoupment actions
- Researched and investigated claims made by students against Defense Finance and Accounting Service (DFAS)
- Provided functional Support by assisting Soldiers, Cadets and Army Civilians in pursuing their post-secondary education and training goals
- Established, maintained reviewed and processed student loans for Active-Duty Soldiers pursuant to the rules and regulations set forth IAW Army regulations and policies
- Reviewed completed or rejected military loan applications, taking corrective actions when necessary and compiling information and relaying back to the service member, the causes of the denial what corrections would need to be made
- Maintained a wide variety of electronic records; verifying statistical reports for accuracy and completeness; while compiling information; and handling and adjusting internal requests
- Aided with answering inquires via email and or phones with exceptional customer service skills for interacting with all stakeholders and can provide continual service coverage during all set work hours
- Maintained an understanding of military concepts and procedures required and former experience including Wounded Warriors, Veterans and retirees
- Provided administrative and functional support to the LRP and TEB programs
- Maintained and updates LRP and TEB account records IAW Army regulations and policies
- Researched and validated LRP and TEB documentation IAW past and current laws, Army regulations and policies
- Provided written recommendations/justifications for LRP submissions and TEB requests to Government Project Manager IAW current laws, Army regulations and policies
- Responded to stakeholder’s inquiries related to LRP and TEB IAW Army regulations and policies
- Served as a liaison for LRP and TEB stakeholders
- Was able to compose and prepare a variety of correspondence from verbal or written instructions
- Assisted with general office administrative duties; and will routinely perform some clerical work in addition to the above duties
- Defense Manpower Data Center (DMDC)
Human Resources Administrator
InspiriTec
10.2018 - 06.2019
- Human Resource Service Center (HRSC) and the U.S
- Department of Defense Manpower Data Center (DMDC), I assisted veterans, retirees, Active, Reserve, and National Guard members and military families with Human Resources related questions
- I performed a variety of tasks that requires a broad base of experience in the military and civilian personnel matters, especially as it relates to the Department of Defense, Federal, state, and county government agencies
- Works closely with programs that are the central access point for information and assistance on DoD entitlements, benefits, and medical readiness for the Uniformed Service Members, veterans and their families
- Collects and maintains an archive of automated manpower, personnel, training and other databases for the Department of Defense
- Supports the information of the Office of the Secretary of Defense for personnel and readiness and other member of the DoD manpower, personnel and training communities with accurate, timely and consistent data
- Assists with updating records as it closely relates to DEERS and the sponsors/veteran’s status/ record
- Assist veterans in creating a DEERS record
- Assists with military orders for the Active, National Guard/Reserve and retired members for all branches of services
- Assists civil service and contractors with ID/CAC card issues as it relates to card certificates, email issues, etc.
- Assists with updating the members’ DEERS records as it relates to their personal life changes
- Verifies eligibility for medical and dental healthcare working closely with Tricare, Express Scripts, and the Federal Vision and Dental Plan
- Provides Proper resolutions to each member as it relates to their specific need in regard to their DEERS record and medical records
- Processes incoming requests for Personnel Actions for Veterans, Active Duty, Reserve, National Guard, DoD Civilians, and DoD Contractors
- Screens requests, reports, and documents for accuracy and completeness
- Inputs data into Defense Data systems
- Responds to customer inquiries.
Deputy Clerk
Hardin County Government
06.2016 - 10.2018
- Performed a variety of office support and technical tasks relating to motor vehicle transactions and property tax collection
- Processed motor vehicle titles, registrations and received payment of the same
- Received tax payments
- Maintained a secure document filing system
- Entered and retrieved information on databases
- Assisted in bookkeeping functions
- Saved and preserved all motor vehicle records by scanning and saving to state DMV systems
- Assisted customers in person and over the telephone with questions relating to motor vehicle and tax transactions
- Performed all motor vehicle licensing functions in accordance with the county acting as agent for the Hardin County Clerk’s Office
- Processed motor vehicle registration renewals by mail and in person
- Prepared and issued motor vehicle titles, registrations, validations, and license plates
- Examined documents submitted by customers for motor vehicle titles and registrations
- Determined authenticity of documents
- Issued appropriate license and registrations, Add and release security interest on motor vehicle titles
- Maintains record accurately and securely
- Collects, handles, and accounts for motor vehicle and use tax fees
- Balances accounts
- Deposits daily collections in proper accounts
- Correctly determines fees
- Collects and makes record of fees
- Maintains orderly files
- Process the imaging of title records by scanning records daily
- Receives tax payments in person and by mail and records same in the computer
- Performs a variety of office support tasks, including answering the telephone, recording and forwarding messages, answering questions in person and over the telephone about property taxes and motor vehicle, and entering data into the computer.
School Office Clerk
Hardin County Schools
10.2014 - 06.2016
- Performed a wide variety of clerical duties involving filing and maintaining records or reports in support of the school or District function
- Operated copy machines and other office equipment
- Prepared letters, memoranda, bulletins, reports, schedules, list forms and other materials as assigned
- Performed other clerical duties for the assigned supervisor and other staff members as directed
- Maintained a variety of logs, records, and files related to assigned office
- Distributed various forms and provides information and assistance to students, parents, the public, and staff regarding their completion in an accurate and timely manner
- Assured the switchboard was covered during working hours; trained and provided work direction to substitutes and student workers
- Answered telephones; annotated and relayed messages; greeted students and the public and provided routine information; directed inquiries to the appropriate person or office; made phone calls to request, provide or verify information as directed
- Maintained supply and material inventory of assigned area as required; ordered, received and distributed materials, equipment and supplies as directed
- Assured the timely duplication and distribution of a variety of records, reports and other materials, as directed
- Scheduled appointments and meetings; maintains various schedules and calendars
- Sorted and distributed incoming U.S
- And intra-District mail
- Performed related duties as assigned
- Maintained knowledge and abilities of modern office practices, procedures, and equipment
- Performed record-keeping techniques
- Corrected English usage, grammar, spelling, punctuation, and vocabulary
- Used correct telephone techniques and etiquette
- Demonstrated interpersonal skills, using tact, patience, and courtesy
- Maintained regular and predictable attendance
- Understands and follows oral and written directions
- Provided information in a clear and understandable manner
- Received the public tactfully and courteously
- Operated office equipment
- Met schedules and timelines
- Communicated effectively both orally and in writing
- Established and maintained cooperative and effective working relationships with others
- Completed work with many interruptions.
Customer Service
Brandenburg Telephone Company
09.2012 - 10.2014
- Conferred with customers by telephone or in person in order to provide information about products and services, to take orders or cancel accounts, or to obtain details of complaints
- Kept records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
- Resolved customer’s service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills
- Checked to ensure that appropriate changes were made to resolve customers' problems
- Contacted customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments
- Referred unresolved customer grievances to designated departments for further investigation
- Served customers by providing product and service information, resolving product and service problems
- Attracted potential customers by answering product and service questions, suggesting information about other products and services
- Opened customer accounts by recording account information
- Maintained customer records by updating account information
- Resolved product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Maintained financial accounts by processing customer adjustments
- Recommended potential products for services to management by collecting customer information and analyzing customer needs
- Prepared product or service reports by collecting and analyzing customer information
- Contributed to team effort by accomplishing related results as needed.
Education
High School Diploma -
North Hardin High School
Radcliff, KY07.2003
BA - Human Resources Management
Ashford University
Clinton07.2013
Skills
- Budget Forecasting
- Recordkeeping Skills
- Visitor Relations
- Report Creation
- Data Compilation
- Office Equipment Operations
- Budget Development
- Calendar Scheduling
- Data Entry
- Records Maintenance
- Database Entry
- Records Management Software
- Staff Supervision
Additional Information
- High School and College Transcripts Available Upon Request
Timeline
HR/Military Personnel Specialist/General Clerk III
Ibex It Business Experts
06.2019 - Current
Human Resources Administrator
InspiriTec
10.2018 - 06.2019
Deputy Clerk
Hardin County Government
06.2016 - 10.2018
School Office Clerk
Hardin County Schools
10.2014 - 06.2016
Customer Service
Brandenburg Telephone Company
09.2012 - 10.2014
High School Diploma -
North Hardin High School
BA - Human Resources Management
Ashford University
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