Freya Daw
Rocky Point,NC
Summary
Dedicated Medical Assistant skilled with technical, clerical and patient support. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant
Synergy Medical Wellness Center
Wilmington, NC
08.2022 - Current
- Performed administrative duties such as scheduling appointments, answering phones, and filing paperwork.
- Processed payments from patients accurately using cash registers or computerized systems.
- Maintained cleanliness in examination rooms by stocking supplies and disposing of used materials properly.
- Provided support to patients by helping them fill out forms and answering their questions about health care services.
- Administered injections, immunizations, medications, wound dressings and other treatments according to physician instructions.
- Conducted diagnostic tests such as EKGs or hearing screenings in accordance with established protocols.
- Assisted with scheduling patient appointments and follow-up visits.
- Assisted physicians and nurses with patient exams, including taking vital signs, preparing exam rooms, and updating medical records.
- Managed inventory of medical supplies ensuring adequate stock levels were maintained at all times.
- Educated patients on preventive care topics such as diet and exercise habits or medication compliance.
- Maintained accurate records of patient visits including diagnosis information, treatment notes, prescriptions.
- Answered patient calls promptly and directed inquiries to the appropriate department when needed.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
- Documented notes during patient visits.
- Verified appointment times with patients, preparing charts, pre-admission and consent forms.
- Explained treatment procedures and physicians' instructions.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
Restaurant Hostess
Red Robin
Wilmington, NC
03.2018 - 09.2019
- Greeted customers and escorted them to their tables.
- Communicated with kitchen staff regarding customer feedback or complaints.
- Balanced cash register at end of shift according to established procedures.
- Monitored dining room activity to ensure all guests were receiving optimal service.
- Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings.
- Managed reservations, waitlists, and special requests for large parties.
- Provided menus and answered questions about menu items and specials.
- Adhered to all safety regulations set forth by the restaurant management team.
- Accepted payments from guests for dine-in and take-out foods.
- Utilized POS system to total meal costs and add taxes for final bill calculation.
- Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
Hostess Manager
Texas Roadhouse Restaurant
Wilmington, NC
04.2016 - 05.2017
- Analyzed customer feedback data to develop action plans for improving services offered.
- Explained goals and expectations required of trainees.
- Delegated work to staff, setting priorities and goals.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Provided ongoing coaching and appropriate progressive discipline to hostess team members.
- Verified completion of cleaning, maintenance, housekeeping and side-work duties.
- Coordinated hostess schedules, workflows and daily assignments to leverage team strengths and support business objectives.
Education
Certified Medical Assistant - Medical Assisting
U.S Career Institute
Online08-2022
Associates in General Education -
Cape Fear Community College
Wilmington, NC06-2022
High School Diploma -
Topsail High School
Hampstead, NC06-2015
Skills
- Medical Terminology
- Clinical applications
- HIPAA Compliance
- Patient Scheduling
- Diagnostic coding
- Patient Assessments
- Medical Records Management
- Conflict resolution abilities
- Customer Service
- Inventory and supply management
- First Aid
Certification
- Certified Medical Assistant
- CPR certified
- Microsoft Word Certification
Affiliations
- Volunteering at the Coastal Therapeutic riding program on free time. Giving back time and experience to those less fortunate.
- Volunteering locally for fundraisers and events.
Accomplishments
- Promotion to hostess manager in less than 3 months for eagerness to learn and hard work ethic.
- Achieved several Dean/Honor roll awards while working full time.
- Won Science Fair in 2009 and went on to place in Regional Science Fair.
References
References available upon request.
Timeline
Certified Medical Assistant
Synergy Medical Wellness Center
08.2022 - Current
Restaurant Hostess
Red Robin
03.2018 - 09.2019
Hostess Manager
Texas Roadhouse Restaurant
04.2016 - 05.2017
Certified Medical Assistant - Medical Assisting
U.S Career Institute
Associates in General Education -
Cape Fear Community College
High School Diploma -
Topsail High School
Similar Profiles
Julie McKayJulie McKay
Yoga Instructor and Studio Manager at Synergy Wellness CenterYoga Instructor and Studio Manager at Synergy Wellness Center
Rebecca RacicotRebecca Racicot
MASSAGE THERAPIST at SYNERGY WELLNESS CENTERMASSAGE THERAPIST at SYNERGY WELLNESS CENTER
Sondra SiesSondra Sies
Outpatient Registrar at Medical City Mental Health and Wellness Center Frisco (Formerly Haven Wellness Center)Outpatient Registrar at Medical City Mental Health and Wellness Center Frisco (Formerly Haven Wellness Center)