Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Freya Mora

Gainesville,FL

Summary

Passionate and professional Representative leads outreach efforts, strategic direction and day-to-day function management. Proven talent at building relationships and influencing others to gain support and commitment. Excellent presentation and communication skills and comfort working in fast-paced environment.

Overview

5
5
years of professional experience

Work History

LG Home Theater Advisor

Best Buy
09.2021 - Current
  • Enhanced customer satisfaction by providing personalized home theater recommendations based on individual needs and preferences.
  • Stayed up to date on new products, promotions and trends to maximize effectiveness.
  • Maintained clean, adequately stocked, and organized store.
  • Addressed customer complaints effectively by actively listening to concerns and offering satisfactory resolutions.
  • Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.

Representative

Premium Retail Services Inc
10.2022 - Current
  • Provided customers with correct information, promoted brand and encouraged purchases.
  • Answered questions and resolved concerns for customer support.
  • Resolved technical issues around the brand device and set up decide to customers desires.
  • Established and maintained relationships with overseeing store employees, managers, customers and vendors.
  • Researched competitor services and trends for analysis of marketing strategies.

Consultant

Best Buy
09.2021 - 06.2022
  • worked as an appliance, home theater and electronics consultant.
  • would handle customers' inquiries in-store or on phone.
  • On all days, I would help customers with electronics and learn about them as well as give customers advice on pieces of electronics that would work with their everyday lifestyle.
  • keep daily contacts with customers either through calls or emails about their purchases and the status.

Cashier

Walmart
11.2019 - 06.2021
  • Worked in cashier, stocking, pickup and dispensary, and as a backup customer service manager
  • Counted money in cash drawers at the start of each shift and balanced drawer at the end of each shift
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Maintained merchandise displays, including endcaps, floor displays, and aisles
  • Solved complaints by customers and issued credits for returned merchandise
  • Obtained thorough knowledge of products sold to assist customers in locating and purchasing items

Party Host

Peter Piper Pizza Inc
10.2018 - 08.2019
  • An all-rounder; worked in the cashier, restocking kitchen, game room, backroom and dining room
  • On weekends, would handle parties as a party host and ensure that guests had a worthwhile coming back experience and high satisfaction
  • Processed checks, debit and credit cards, EBTs, WIC checks, refunds, product coupons, and gift certificates
  • Answered customers' questions about hours, seating, current wait time and other information.

Education

Associate of Arts - Law (Pre-Law)

Maricopa Community Colleges - Glendale Community College
Glendale, AZ

High School Diploma -

Peoria High School
Peoria, AZ
05.2019

Skills

  • Experience in leadership
  • Problem resolution
  • Product and service planning
  • Strategic Planning
  • Customer service expertise
  • Staff mentoring
  • Customer Support
  • Performance Improvement

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Representative

Premium Retail Services Inc
10.2022 - Current

Consultant

Best Buy
09.2021 - 06.2022

LG Home Theater Advisor

Best Buy
09.2021 - Current

Cashier

Walmart
11.2019 - 06.2021

Party Host

Peter Piper Pizza Inc
10.2018 - 08.2019

Associate of Arts - Law (Pre-Law)

Maricopa Community Colleges - Glendale Community College

High School Diploma -

Peoria High School

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Freya Mora