Freya Mora
Surprise,AZ
Summary
Passionate and professional Representative leads outreach efforts, strategic direction and day-to-day function management. Proven talent at building relationships and influencing others to gain support and commitment. Excellent presentation and communication skills and comfort working in fast-paced environment.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Soldering Technician
Asurion
Gainesville, FL
05.2024 - 07.2026
- Executed soldering repairs on consoles, including HDMI, Ethernet, and USB ports, to restore functionality and enhance user experience.
- Diagnosed and repaired various smartphone models, laptops, consoles and other electronics, ensuring optimal performance and customer satisfaction.
- Installed, configured, tested, and maintained operating systems and application software to ensure optimal performance and reliability.
- Maintained accurate repair workflow documentation from diagnosis to completion, ensuring transparency and efficiency in the repair process.
- Maintained a safe working environment through adherence to safety protocols and proper equipment usage.
LG Home Theater Advisor
Best Buy
Gainesville, FL
07.2023 - 05.2024
- Enhanced customer satisfaction by providing personalized home theater recommendations based on individual needs and preferences.
- Stayed up to date on new products, promotions and trends to maximize effectiveness.
- Maintained clean, adequately stocked, and organized store.
- Addressed customer complaints effectively by actively listening to concerns and offering satisfactory resolutions.
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
Representative
Premium Retail Services Inc
Westminster, CA
06.2022 - 07.2023
- Provided customers with correct information, promoted brand and encouraged purchases.
- Answered questions and resolved concerns for customer support.
- Resolved technical issues around the brand device and set up decide to customers desires.
- Established and maintained relationships with overseeing store employees, managers, customers and vendors.
- Researched competitor services and trends for analysis of marketing strategies.
Consultant
Best Buy
Glendale, AZ
09.2021 - 06.2022
- worked as an appliance, home theater and electronics consultant.
- would handle customers' inquiries in-store or on phone.
- On all days, I would help customers with electronics and learn about them as well as give customers advice on pieces of electronics that would work with their everyday lifestyle.
- keep daily contacts with customers either through calls or emails about their purchases and the status.
Education
Associate of Arts - Law (Pre-Law)
Maricopa Community Colleges - Glendale Community College
Glendale, AZHigh School Diploma -
Peoria High School
Peoria, AZ05-2019
Skills
- Soldering techniques
- Soldering skills
- Quality control
- Process Optimization
- Workflow Efficiency
- technical support
- Training assistance
Certification
- Certified WISE specialist Level 1 for smartphones and tablets, Wireless Industry Service Excellence,
- Certified WISE specialist Level 2 for smartphones and tablets, Wireless Industry Service Excellence,
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Soldering Technician
Asurion
05.2024 - 07.2026
LG Home Theater Advisor
Best Buy
07.2023 - 05.2024
Representative
Premium Retail Services Inc
06.2022 - 07.2023
Consultant
Best Buy
09.2021 - 06.2022
High School Diploma -
Peoria High School
Associate of Arts - Law (Pre-Law)
Maricopa Community Colleges - Glendale Community College
Education
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