Freya Ramirez
Downtown,UT
Summary
Customer Service Administrator with background in troubleshooting customer issues and CRM software. Quickly identifies issues and finds most effective solutions.
Talented Instructor effectively facilitates learning for students of all ages by providing engaging, relevant instruction. Adapta teaching methods and instructional materials based on varying needs, abilities and interests of students. Proficient in crafting lesson plans with clear objectives easily communicated to students. Dedicated
Overview
1
1
year of professional experience
Work History
Customer Service
Teleperformance
04.2021 - 11.2021
- Answered incoming calls and emails from current customers and asked open-ended questions to determine needs.
- Developed lasting relationships with customers, which helped to bring in additional business opportunities.
- Updated customer service database with new information, address changes and contact details.
- Collaborated with customer service department to discuss new ways to alleviate service issues and computer errors.
Instructor
Missionary Training Center
- Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
- Observed and adopted new techniques from skilled instructors and lecturers.
- Improved student performance by defining clear goals and communicating performance metrics.
- Promoted classroom safety, collaboration and best practices.
- Evaluated and revised lesson plans and course content to achieve student-centered learning.
Education
Associate of Science - Medical Assisting
Ensing College
Salt Lake City, UT01.2025
Skills
- Student Records Management
- Assignment Grading
- Academic Advisement
- Technology Integration
Languages
Spanish
Native or Bilingual
Timeline
Customer Service
Teleperformance
04.2021 - 11.2021
Instructor
Missionary Training Center
Associate of Science - Medical Assisting
Ensing College
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