Summary
Overview
Work History
Education
Skills
Timeline
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Freya Root

Pittsfield,MA

Summary

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

4
4
years of professional experience

Work History

Cheesemaking Team

Highlawn Farm
06.2024 - Current
  • Ensure proper/safe/clean handling of hundreds of cheeses throughout many stages of the aging and wrapping process to create delicious cheese.
  • Complete complex, time-sensitive tasks independently and in collaboration with others.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Cultivated positive work setting for all employees by actively listening and communicating with team members focused on common goals.

Production Team

Kripalu
05.2023 - 09.2023
  • Set up and broke down event spaces to meet instructors', facilitators', and presenters' specifications.
  • Maintained event spaces and equipment.
  • Communicated with team members to quickly, creatively, and effectively, resolve problems in the moment.
  • Cultivated interpersonal skills by building positive relationships with others.

Barista

Lulu's Tiny Grocery
09.2022 - 05.2023
  • Provided excellent front-of-house customer service by expediting customers' food and drink orders.
  • Maintained a clean work environment by completing daily and weekly cleaning lists.
  • Balanced cash drawer, facilitated electronic payments, and made daily deposits.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Helped management keep adequate supply on hand by notifying of shortages.

Crew Member

Dunkin
12.2020 - 04.2021
  • Provided fast-paced service at the drive-through during peak business hours.
  • Accurately created customer drink orders to company standards as well as customer requests.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Operated cash register to ring up final bill and process various forms of payment.

Education

General Education Development Certificate -

Massachusetts GED
01.2023

Skills

  • Communication
  • Collaboration
  • Critical thinking
  • Active listening
  • Task prioritization
  • Problem solving
  • Quality assurance
  • Calm under pressure

Timeline

Cheesemaking Team

Highlawn Farm
06.2024 - Current

Production Team

Kripalu
05.2023 - 09.2023

Barista

Lulu's Tiny Grocery
09.2022 - 05.2023

Crew Member

Dunkin
12.2020 - 04.2021

General Education Development Certificate -

Massachusetts GED

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Freya Root