Freya Zamora
Middletown,New York
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Food Security & Community Outreach Coordinator
Nazareth Housing
New York, NY
02.2023 - Current
- Provided Case management including intake, assessment, crisis intervention, advocacy, referral an monitoring of families.
- Oriented new volunteers on policies and procedures, introduced staff and provided information guides.
- Organized annual events to provide families with meals during holidays and peak seasons.
- Analyzed financial information such as income statements and balance sheets to calculate tax liability.
- Created spreadsheets detailing income sources, deductions, credits, estimated payments.
- Assisted clients in responding to IRS notices of deficiency or audit findings.
Data Entry Clerk
54 Below
New York, NY
08.2021 - 10.2022
- Performed data entry from paper documents, emails, and other sources into computer systems.
- Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
- Prepared payroll documentation by entering data into cumulative payroll document.
- Translated written documentation and notes into emails and other types of correspondence.
Tax Preparer
Galvan Tax
The Bronx, NY
01.2022 - 04.2022
- Evaluated financial situations of individual taxpayers and businesses to determine appropriate actions for reducing taxes owed or increasing refunds due.
- Assisted customers with any questions they had about their taxes or filing status.
- Prepared and reviewed tax returns for individuals, partnerships, corporations and trusts.
- Maintained strict confidentiality of client information in accordance with privacy laws and regulations.
Catering Staff/Supervisor
CREATIVE EDGE PARTIES – Catering Company
New York, NY
06.2020 - 08.2021
- Daily communication, follow up and supported Chefs in preparation for special events.
- Provide support to the manager in planning and executing all deliveries, catering, and the to-go business (providing alternatives and different ideas perspective in to making decisions.).
- Communicated effectively, both verbally and in writing, to provide clear direction to the staff.
- Consistently demonstrated time management skills, the ability to multitask the skill set to react calmly and logically under pressure by balancing a 35 hour per week time commitment to this position while completing university lever courses and main university level courses and maintaining time student status.
Administrative Assistant
BERKELEY COLLLEGE CAREER SERVICES
02.2020 - 06.2021
- Managed and distributed the flow of information throughout the office; Provided administrative assistance drafting high-quality correspondences, formatting, editing and maintain files and records.
- Coordinate the managers schedule by making appointments and Disestablishing agendas.
- Developed additional marketing materials including the composing and editing of soliciting literature when needed Responsible for some office management activities including maintaining office supplies, vendor negotiation, and general office activity coordination.
- Increased efficiency and accountability in maintain supplies inventory by checking stock to determine inventory level; anticipating needed supplies, placing, and expediting order for supplies; verifying receipt of supplies.
Supervisor
& Other Stories
06.2019 - 03.2020
- Assisted store and assistant manager in training 1-2 new hires per week.
- Monitored hourly, daily, and monthly sale goals to ensure a 25% conversion rate each day.
- Led the sales floor while manager was not present.
- Managed a team of five or more, placing individuals according to strengths.
- Cooperated with manager and employees to get an accurate count on inventory for markdowns.
- Confirmed accurate price points printed on items and placed on floor within a 4-hour shift using store scanning tools.
- Marketing which included window displays, mannequin setup around the stores, and displaying styles that are trending now according to monthly theme as well as doing free hand displays.
Tax Consultant
PREMIER TAX REFUND CENTER
01.2018 - 06.2019
- Efficiently analyzed personal tax documents recommend relevant tax deductions to newly attained clients.
- Enthusiastically networking with high net worth individuals; invited them to resolve complex and tax issues.
- Front Desk - Answering a multi-line phone system, taking messages and scheduling client appointments.
- Certified with the IRS and NYS Department of Taxation and Finance.
Education
Bachelor of Science - Accounting & Finance
Berkeley College
New York, NY04-2025
Skills
- Microsoft, Excel, Word, and PowerPoint
- Bookkeeping operations
- Excel spreadsheets
- Accounts payable and receivable
- Scheduling and calendar management
- Data entry
- Strong problem solver
- Invoicing and Billing
- Attention to Detail
- Adaptability and Flexibility
Languages
Bilingual: English and Spanish
Certification
- Certified Refundable Credit Due Diligence Best Pratice Training, IRS - 2018 - 2019
Timeline
Food Security & Community Outreach Coordinator
Nazareth Housing
02.2023 - Current
Tax Preparer
Galvan Tax
01.2022 - 04.2022
Data Entry Clerk
54 Below
08.2021 - 10.2022
Catering Staff/Supervisor
CREATIVE EDGE PARTIES – Catering Company
06.2020 - 08.2021
Administrative Assistant
BERKELEY COLLLEGE CAREER SERVICES
02.2020 - 06.2021
Supervisor
& Other Stories
06.2019 - 03.2020
Tax Consultant
PREMIER TAX REFUND CENTER
01.2018 - 06.2019
Bachelor of Science - Accounting & Finance
Berkeley College
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