FREYERLIN OBANDO
Fort Worth,Tx.
Summary
Detail-oriented Licensed Life, Health, and Accident Insurance Professional and NHA Certified Pharmacy Technician with expertise in customer service, multi-line office administration, and bilingual communication (English/Spanish). Skilled in managing client data and navigating complex healthcare processes to enhance operational efficiency.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Customer service/ Front of House
Panda Express
Fort Worth, Texas
01.2025 - Current
- Provided fast-paced customer service with a positive, high-energy attitude, enhancing guest experience under pressure.
- Elevated customer satisfaction by effectively resolving issues with knowledgeable, friendly service.
- Resolved guest questions promptly, transforming complaints into positive dining experiences.
- Handled high-volume cash and card payments with 100% accuracy, while keeping registers balanced daily.
- Prioritized and organized tasks efficiently to accomplish service goals.
- Assessed customer needs in a timely manner during service interactions.
Warehouse Associated
Ariat/ Saddle Creek
Haslet, Texas
09.2025 - 11.2025
- Utilized advanced inventory management systems and RF scanners to track, manage, and audit stock levels accurately.
- Operated a variety of material handling equipment including electric pallet jacks, hand-held scanners, shrink wrap machines and conveyor systems.
- Operated warehouse equipment, including pallet jacks, to move, organize, and locate inventory safely, organize, and locate inventory.
- Used pallet jacks to move items to and from warehouse locations.
- Demonstrated strong commitment to efficiency and adherence to daily operational targets through consistent task completion.
- Collaborated with team members to streamline workflow and enhance operational efficiency.
- Followed established safety protocols during daily operations, ensuring a safe working environment.
Cook prep
Olive Garden
01.2024 - 01.2025
- Managed food preparation to ensure adherence to safety and hygiene standards, contributing to a clean and safe kitchen environment.
- Collaborated with the team to maintain speed and quality during peak hours, enhancing overall service delivery.
- Prepared fresh ingredients for daily menu items.
- Maintained cleanliness and organization of the kitchen and food prep areas.
- Assisted in training new kitchen staff on food preparation techniques.
Pharmacy assistant
Todo Hogar Vistamar C.A.
06.2020 - 04.2023
- Assisted pharmacists in filling prescriptions and managing medication inventory.
- Processed prescription orders using pharmacy management software efficiently.
- Guided customers on proper medication usage and side effects to promote safe and effective treatment.
- Managed inventory, organized shelves, and tracked product expiration to ensure compliance and product availability.
- Delivered personalized customer consultations, aligning product knowledge with client needs to enhance satisfaction.
- Handled cash transactions and processed insurance claims accurately.
Receptionist
Hotel Rasil
01.2020 - 05.2021
- Managed guest check-ins and check-outs, ensuring welcoming first impression and smooth arrivals.
- Welcomed guests upon arrival and ensured smooth check-in processes.
- Handled multi-line phone calls, scheduled appointments, and addressed administrative requests efficiently.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Responded to phone inquiries from guests and provided assistance.
- Maintained accurate records of guest reservations and special requests to enhance guest experience.
Education
Life, Health And Accident Insurance Agent
Insurance Preparator
Fort Worth, TX09-2026
Pharmacy Technician NHA - Pharmacy Technician
Stepful
Fort Worth, TX04-2026
GED -
GED Preparator
Fort Worth, TX11-2025
Associated - languages
IUTSO
01-2021
Chemical Engineering
Universidad de Oriente
01-2021
Skills
- Cash handling
- Customer data tracking
- Inventory management
- Safety procedures
- Microsoft office
- Records management
- Team collaboration
- Relationship management
- Active listening
- Problem solving
- Healthcare knowledge
- Staff onboarding support
Language
English - BI, Spanish - native
Certification
- nha pharmacy tecnician
- life, health and accident lisenced
Timeline
Warehouse Associated
Ariat/ Saddle Creek
09.2025 - 11.2025
Customer service/ Front of House
Panda Express
01.2025 - Current
Cook prep
Olive Garden
01.2024 - 01.2025
Pharmacy assistant
Todo Hogar Vistamar C.A.
06.2020 - 04.2023
Receptionist
Hotel Rasil
01.2020 - 05.2021
Life, Health And Accident Insurance Agent
Insurance Preparator
Pharmacy Technician NHA - Pharmacy Technician
Stepful
GED -
GED Preparator
Associated - languages
IUTSO
Chemical Engineering
Universidad de Oriente