Freyja Henderson
Roseburg,OR
Summary
Dynamic Shift Supervisor at CDS with a proven track record in operations management and staff motivation. Expert in cash handling and employee training, I implemented process improvements that enhanced team productivity and customer satisfaction. Committed to workplace safety and effective scheduling, I foster a collaborative environment that drives success.
Overview
8
8
years of professional experience
Work History
Shift Supervisor
CDS
06.2024 - 07.2025
- Supervised daily operations, ensuring adherence to safety protocols and company policies.
- Coordinated team schedules to optimize shift coverage and workflow efficiency.
- Monitored inventory levels, facilitating timely replenishment of supplies and equipment.
- Implemented process improvements that enhanced productivity within the team.
- Assisted in resolving customer inquiries, improving satisfaction through effective communication.
- Maintained accurate records of operations, supporting compliance with regulatory standards.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Enforced company policies and regulations with employees.
Material Handler
BottleDrop
01.2021 - 07.2021
- Operated forklifts and pallet jacks to efficiently move materials within warehouse environment.
- Managed inventory levels, ensuring accurate stock counts and timely replenishment of supplies.
- Loaded and unloaded shipments, verifying contents against packing lists for accuracy.
- Assisted in maintaining cleanliness and organization of work areas to uphold safety standards.
- Collaborated with team members to streamline material handling processes and improve workflow efficiency.
- Conducted regular inspections of equipment, reporting maintenance needs to prevent downtime.
- Trained new hires on proper material handling techniques and safety protocols.
Restaurant Hostess
True Kitchen and Bar
06.2017 - 08.2020
- Greeted guests warmly, ensuring positive first impressions and a welcoming atmosphere.
- Managed reservation systems efficiently, optimizing seating arrangements for maximum capacity.
- Coordinated waitlists effectively, communicating estimated wait times to enhance guest satisfaction.
- Collaborated with servers and kitchen staff to maintain seamless service flow during peak hours.
- Trained new hosts on front-of-house procedures, fostering team cohesion and operational excellence.
- Monitored dining area for cleanliness and readiness, upholding high standards of presentation and hygiene.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Education
High School Diploma -
Roseburg High School
Roseburg, ORSkills
- Cash handling
- Employee training
- Workplace safety
- Staff management
- Customer-oriented
- Staff motivation
- Operations management
- Safety awareness
- Schedule management
- Scheduling coordination
- Staff scheduling
- Team leadership
- Customer service management
Timeline
Shift Supervisor
CDS
06.2024 - 07.2025
Material Handler
BottleDrop
01.2021 - 07.2021
Restaurant Hostess
True Kitchen and Bar
06.2017 - 08.2020
High School Diploma -
Roseburg High School