Freyner Gonzalez
San Antonio,TX
Summary
Entry-level Leasing Consultant with outstanding knowledge of rental agreement laws. Brings strong skill set and forward-thinking nature to property management markets. Organized and dedicated to property success.
Overview
5
5
years of professional experience
Work History
Leasing Agent
Sylis Property Management
02.2024 - Current
- Enhanced community visibility through strategic marketing initiatives, including online advertisements and open house events.
- Expedited the leasing process for prospective tenants by efficiently managing application paperwork and conducting background checks.
- Boosted occupancy rates by developing strong relationships with local businesses and promoting referrals.
- Organized community events at least once a month to foster a positive living environment and increase resident retention rates.
- Collaborated with maintenance staff to ensure timely completion of work orders, resulting in satisfied residents.
- Provided exceptional customer service when showing properties to prospects, leading to increased signed leases.
- Performed background, reference, and credit checks as part of the screening process of prospective tenants more than 5 times a week.
Customer Service Cashier
Zulia's Kitchen
07.2023 - 03.2024
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Performed cash, card and check transactions to complete customer purchases.
- Set up new sales displays each week with fresh merchandise.
Customer Service Cashier
Culebra Meat Market
08.2022 - 07.2023
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Checked personal identifications during alcohol and tobacco sales.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Learned duties for various positions and provided backup at key times.
- Handled cash with high accuracy and took care to check bills for fraud.
- Maintained customer satisfaction with quick and professional handling of product returns.
Sales Associate
H&M Store
11.2019 - 04.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
Education
Bachelor of Architecture -
San Antonio College
San Antonio, TX05.2026
High School Diploma -
Unidad Eductaiva Paracotos
Miranda, Venezuela07.2017
Skills
- Local market conditions
- Customer Service
- Fair housing policies
- Training and mentoring
- Staff Management
- Leasing and sales
- Event Planning
- Office Management
- Background Check Process
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Leasing Agent
Sylis Property Management
02.2024 - Current
Customer Service Cashier
Zulia's Kitchen
07.2023 - 03.2024
Customer Service Cashier
Culebra Meat Market
08.2022 - 07.2023
Sales Associate
H&M Store
11.2019 - 04.2022
Bachelor of Architecture -
San Antonio College
High School Diploma -
Unidad Eductaiva Paracotos
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