Work Preference
Summary
Overview
Work History
Education
Skills
Languages
Personal Information
Timeline
Generic
Frezella Von Felix-Lisondra
Open To Work

Frezella Von Felix-Lisondra

Cebu City

Work Preference

Job Search Status

Open to work
Desired start date: Flexible

Desired Job Title

Legal AssistantVirtual AssistantAccount SpecialistCustomer Service ProfessionalTalent Advisor (Sales)

Work Type

Full TimePart TimeContract WorkGig WorkConsultingVolunteerSeasonal Work

Location Preference

Remote

Salary Range

$45000/yr - $200000/yr

Summary

To serve with a stabilized care by an organized thinking skill through customer service.

Overview

17
17
years of professional experience

Work History

Legal Assistant

Mark Vajdik Law Office, LLC
12.2023 - Current


  • Assisted attorneys in preparing legal documents and correspondence efficiently.
  • Developed streamlined processes for tracking case progress and deadlines.
  • Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
  • Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
  • Increased client satisfaction by efficiently managing case files and promptly addressing inquiries.
  • Responded to client inquiries, providing accurate legal advice and offering assistance.
  • Gathered key information during initial client intake interviews that contributed significantly to the formulation of effective legal arguments.
  • Revised and finalized letters, briefs, and memos.

Virtual Assistant

Patton Law Office, S.C.
12.2022 - 10.2023
  • MAIN ROLE: Intake Specialist
  • Managed client communications and scheduling, ensuring timely responses and appointments.
  • Streamlined onboarding processes for new clients, improving initial engagement experiences.
  • Answered and screened calls to provide information, schedule appointments and take detailed messages.
  • Completed business correspondence, transcription, and data entry.
  • Elevated client experience by providing timely customer support via phone calls, emails, and live chat platforms.

Account Specialist

JPMorgan Chase, NA.
09.2016 - 07.2022
  • Department: Retail Banking
  • Roles & Responsibilities:
  • Making sure customers concerns are address in a timely manner regarding their account.
  • Be able to provide outstanding services to customers by going above and beyond their needs.
  • Handle customers concerns with outmost professionalism.
  • Properly review the account and be able to provide accurate information.
  • Safeguard accounts by ensuring callers are properly verified and authenticated

Customer Service Professional

EXL Services, Inc.
03.2016 - 07.2016
  • (Probationary)
  • Providing more than what customer is expecting regarding their needs and in terms of assistance.
  • Making sure that cardholders are well educated about how and where to use their cards.

Talent Advisor (Sales)

Universal Tech, Inc
06.2015 - 03.2016
  • Hit quota and be on curve monthly.
  • Help aspiring talents to get noticed in the entertainment industry.
  • Discuss process along terms and conditions in getting started.

Publishing Consultant (Sales - Outbound)

Author Solutions Philippines, Inc.
06.2014 - 06.2015
  • Account/Department: XLIBRIS U.S
  • Hit quota and be on curve monthly.
  • Provides recommendation to authors regarding needs in publishing.
  • Help aspiring writers and returning authors get published.
  • Discuss process along terms and conditions in getting started.

Risk Management Analyst

Aegis People Support, Inc. Now TelePerformance
01.2010 - 06.2014
  • (Account: JPMC, Department: Fraud)
  • Prevent fraud by studying and confirming legit changes and activities.
  • Maintaining security by a thorough verifications.
  • Do outbound calls if necessary for suspicious transactions and activities.
  • Making sure cardholders has the capabilities in using their cards safely.

Customer Service Representative/ Sales Specialist (Outbound)

Cebu Global Teleservices, Inc.
08.2008 - 01.2010
  • Hit sales target everyday while maintaining integrity.
  • Provide details about the products in an appropriate way by clearly stating the terms and conditions.

Education

Bachelor of Science - Psychology

University of Southern Philippines
Apas, Lahug, Cebu City
01.2011

Bachelor of Science - Nursing

Western Leyte College
Ormoc City, Leyte
01.2008

Secondary - undefined

Felipe Verallo Foundation College
01.2004

Primary - undefined

Felipe Verallo Foundation College
01.2000

Skills

  • Client service and support
  • Fast learner
  • Client communication
  • Administrative support
  • Interviewing clients
  • Client relations
  • Document drafting
  • Writing and editing
  • Legal document preparation
  • Task prioritization
  • Exceptional telephone etiquette
  • Risk management

Languages

Cebuano, Tagalog, English

Personal Information

  • City Address: Juan Luna Ave, Mabolo, Cebu City, Cebu
  • Provincial Address: Dela Vina St., Purok Rosal 3, Gairan, Bogo City, Cebu
  • Date of Birth: Dec. 17, 1987
  • Civil Status: Married
  • Religion: Jehovah’s Witness

Timeline

Legal Assistant

Mark Vajdik Law Office, LLC
12.2023 - Current

Virtual Assistant

Patton Law Office, S.C.
12.2022 - 10.2023

Account Specialist

JPMorgan Chase, NA.
09.2016 - 07.2022

Customer Service Professional

EXL Services, Inc.
03.2016 - 07.2016

Talent Advisor (Sales)

Universal Tech, Inc
06.2015 - 03.2016

Publishing Consultant (Sales - Outbound)

Author Solutions Philippines, Inc.
06.2014 - 06.2015

Risk Management Analyst

Aegis People Support, Inc. Now TelePerformance
01.2010 - 06.2014

Customer Service Representative/ Sales Specialist (Outbound)

Cebu Global Teleservices, Inc.
08.2008 - 01.2010

Bachelor of Science - Nursing

Western Leyte College

Secondary - undefined

Felipe Verallo Foundation College

Primary - undefined

Felipe Verallo Foundation College

Bachelor of Science - Psychology

University of Southern Philippines

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