FREZER MEKONEN

• Supervised operations staff and kept employees compliant with company policies and procedures.
• Developed systems and procedures to improve operational quality and team efficiency.
• Managed inventory and supply chain operations to achieve timely and accurate delivery
• Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
• Assisted in recruiting, hiring and training of team members.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Conducted regular room inspections to verify compliance with housekeeping standards.
• Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
• Increased employee performance through effective supervision and training.
• Managed laundry sorting, washing, drying, and ironing.
• Evaluated employee performance and developed improvement plans.
• Worked with front desk to respond promptly to all guest requests.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Successfully managed budgets and allocated resources to maximize productivity and profitability.
• Placed orders for Linen and terry housekeeping supplies and guest toiletries.
• Supervised employee performance, preventive maintenance, and safety.
• Scheduled regular inspections of equipment and facilities to manage wear and tear.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
• Managed Housekeeping team productivity and workflow to exceed quality standards.
• Trained and mentored all new personnel to maximize quality of service and performance.
• Drove improvements to workflow and room turnover with hands-on, proactive management style.
• Investigated guest complaints and resolved issues to increase guest satisfaction and establish trust.
• Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
• Trained and mentored new staff on cleaning and safety protocols.
• Scheduled and prioritized tasks to staff, overseeing work completion.
• Implemented daily, weekly and monthly cleaning routines for staff to follow.
• Selected most suitable cleaning materials for different types of linens, furniture, flooring and surfaces.
• Prepared and submitted reports to demonstrate staff productivity and areas of improvement.
• Developed and maintained comprehensive inventory system to track equipment and supplies.
• Evaluated employee performance and recommended promotions, transfers and dismissals.
• Maintained required records of work hours, budgets and payrolls.
• Recommended or arranged for painting, repair work, renovations and replacement of furnishings and equipment.
• Coordinated with outside vendors to provide supplies and equipment for staff.

• Issued supplies and equipment to employees, regularly checking inventories to meet demand and support successful operations.
• Trained and mentored all new personnel to maximize quality of service and performance.
• Placed orders for housekeeping supplies and guest toiletries.
• Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
• Managed laundry sorting, washing, drying and ironing.
• Evaluated employee performance and developed improvement plans.
• Completed schedules, shift reports and other business documentation.
• Provided training for temporary workers.
• Emplementing standardized professional development opportunities and thoughtful leadership protocol to maximize productivity and employee satisfaction.
• Manages department controllable expenses and cost per occupied room to achieve or exceed budgeted goals.
• Supervises and approves budgeting and ordering of guestroom and cleaning supplies.
• Ensures guestrooms, public space and employee areas are cleaned according to operating standards.

• Establishes goals and objectives for all areas of responsibility.

• Directs staff to strive for continuous improvement in all areas of responsibility.

• Interviews and hires management and hourly employees with the appropriate skills to meet the business needs of the operation.

• Manages employee progressive discipline procedures for areas of responsibility.

• Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.

• Ensures employees are treated fairly and equitably.

• Paid close attention to guidelines, specifications, and detailed instructions to continuously adhere to strict operational and maintenance regulations.
• Scheduled and oversaw maintenance, repair and installation activities.
• Created and maintained daily and weekly reports for upper management.
• Utilized proper tools and materials to adhere to safety guidelines.
• Organized ongoing maintenance schedules to boost system performance.
• Trained new staff on correct procedures, compliance requirements, and performance strategies.
• Created lasting relationships with guests that built loyalty and drove hotel revenue.
• Trained new employees on standards and hotel procedures.
• Conducted regular room inspections to verify compliance with housekeeping standards.
• Managed laundry sorting, washing, drying, and ironing.
• Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
• Increased employee performance through effective supervision and training.
• Completed schedules, shift reports, and other business documentation.
• Scheduled and prioritized tasks to staff, overseeing work completion.
• Trained and mentored new staff on cleaning and safety protocols.
• Implemented daily, weekly and monthly cleaning routines for staff to follow.
• Addressed customer feedback and complaints to maximize satisfaction.
• Prepared and submitted reports to demonstrate staff productivity and areas of improvement.
• Monitored staff performance and provided feedback to drive productivity.
• Documented human resources records and maintained confidentiality of sensitive personal information.
• Responded to inquiries by answering telephone calls, in-person questions and emails.
• Maintained office supplies, distributed mail and processed invoices for payment.
• Created and completed personnel action forms for hires, terminations, title changes and terminations.
• Processed employee termination paperwork at direction of supervisory staff.
• Delivered friendly assistance with new hires throughout interviewing and hiring process.

• Manage the selection, training and development of employees with an eye toward maximum employee satisfaction, productivity and guest satisfaction;
• Responsible for the long term vision and direction, including improvements and projects;
• Maintain effective cost control through systems and processes;
• Meet all service and production standards
• Create appropriate relationships with all levels of hotel Associates;
• Hire, train, supervise and develop colleagues for maximum effectiveness;
• Coordinate department’s activities with other departments to facilitate increased levels of communication and guest satisfaction;
• Conduct regular inspections of the hotel to ensure adherence to cleanliness and maintenance standards;
• Provide seamless employee relations with contract employees, ensuring proper training and culture integration;
• Responsible for overall financial performance including budgeting, forecasting, and financial planning of the department;
• Bear ultimate responsibility for monitoring consumption and ordering replacement of guest and cleaning supplies;
• Establish safe working conditions through appropriate training
• Inspect rooms daily
• Placed orders for housekeeping supplies and guest toiletries.
• Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
• Managed laundry sorting, washing, drying and ironing.
• Worked with front desk to respond promptly to all guest requests.
• Completed schedules, shift reports and other business documentation.
• Completed laundry services with special attention to care instructions for hand-washing and dry cleaning.
• Drove improvements to workflow and room turnover with hands-on, proactive management style.
• Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
• Trained and mentored all new personnel to maximize quality of service and performance.
• Communicated repair needs to maintenance staff.
• Selected most suitable cleaning materials for different types of linens, furniture, flooring and surfaces.

• Organize, supervise and coordinate the work of housekeeping staff on day- to day basis
• Ensure excellence in housekeeping sanitation, safety, comfort and aesthetics for hotel guests
• Prepare duty rosters and supervise the discipline and conduct of her staff
• Ensure proper communication within the department by conducting regular meeting with the staff
• Recruit new employees and train them for the housekeeping jobs
• Counsel and motivate employees on various duties
• Establish and maintain standard operating procedures for cleaning and develop new procedures to increase efficiency of labor and product use
• Search and test new techniques and products in the market.
• Trained and mentored all new personnel to maximize quality of service and performance.
• Communicated repair needs to maintenance staff.
• Managed laundry sorting, washing, drying and ironing.
• Worked with front desk to respond promptly to all guest requests.
• Evaluated employee performance and developed improvement plans.
• Drove improvements to workflow and room turnover with hands-on, proactive management style.
• Maintained controls over expenses and inventory for optimal budget tracking.
• Maintained required records of work hours, budgets and payrolls.
• Completed financial tasks by estimating costs and preparing and managing budgets.

• Maintain regular inventory and checking of furniture, linen, uniform, equipment in the hotel
• Evaluate employee performance for promotions and transfers
• Approval of supply requisitions for the housekeeping and to maintain minimum stock and cost control procedures for all materials
• Check the reports, files, registers maintained in the department
• Open and close , also inspect rooms
• Monitor all the daily operations of the housekeeping department, including the cleanliness of all guest rooms and public areas daily
• Lead, hire, and train hotel housekeeping staff to adhere to our high standards of cleanliness and customer satisfaction
• Oversee the housekeeping department budget, take inventory, and ensure there is a stock of adequate cleaning supplies
• Document areas cleaned by room attendants and report any issues such as room damage or maintenance requests to the front office
• Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
• Trained and mentored all new personnel to maximize quality of service and performance.
• Worked with front desk to respond promptly to all guest requests.
• Placed orders for housekeeping supplies and guest toiletries.
• Ensure all cleaning equipment is in proper working condition and make arrangements for repairs as needed

• Inspect guest rooms, public areas, pool,
• After being cleaned by Housekeeper to ensure quality standards
• Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms
• Assist Housekeeping management in managing daily activities
• Document and resolve issues with discrepant rooms with Front Desk
• Prepare, distribute, and communicate changes in room assignments
• Communicate issues to next shift
• Complete required paperwork
• Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees
• Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications
• Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets
• Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation
• Develop and maintain positive working relationships with others; listen and respond appropriately to the concerns of other employees.